REGISTRATION

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Dates are subject to change without notification to unregistered delegates. Please always check this page for the latest schedule, or kindly call (852) 2174 1428 - Thank You

Certified CRM Director (CRMD) (inclusive of the CRE Summit and Award Dinner)

(HK$18,000 / RMB$18,000/US$2,400)

Date City Language Course Code
14-15, 18-19 June 2018 Hong Kong English CRMD4011HK
Certified Customer Relationship Management Manager (CRMM)

(HK$10,000 / RMB$10,000/US$1,300)

Date City Language Course Code
18-19 June 2018 Hong Kong English CRMM4013HK
Certified Customer Service Analyst & Auditor (CCSA)

(HK$8,800/

RMB$8,800 / US$1,200)

Date City Language Course Code
13-14 December 2017 Taipei Mandarin CCSA4023TP
18-19 December  2017 Hong Kong English CCSA4024HK
8-9 January 2018 Shanghai Mandarin CCSA4025SH
Certified Contact Center Analyst & Auditor (CCCA)

(HK$8,800/

RMB$8,800 / US$1,200)

Date City Language Course Code
13-14 December 2017 Taipei Mandarin CCCA4022TP
18-19 December  2017 Hong Kong English CCCA4023HK
8-9 January 2018 Shanghai Mandarin CCCA4024SH
Certified Contact Center Manager (CCCM)

(HK$8,800 /

RMB$8,800 / US$1,200)

Date City Language Course Code
11-12 December 2017 Taipei Mandarin CCCM4062TP
20-21 December 2017 Hong Kong English CCCM4063HK
10-11 January 2018 Shanghai Mandarin CCCM4064SH
Certified Customer Service Center Manager (CSCM)

(HK$8,800 /

RMB$8,800 / US$1,200)

Date City Language Course Code
11-12 December 2017 Taipei Mandarin CSCM4062TP
20-21 December 2017 Hong Kong English CSCM4063HK
10-11 January 2018 Shanghai Mandarin CSCM4064HZ
Certified Contact Center Supervisor (CCCS)

(HK$7,200 / RMB$7,200 / US$925)

Date City Language Course Code

23-24  November 2017

Hong Kong Cantonese CCCS4037HK
Certified Telemarketing Supervisor (CTMS)

(HK$7,200 / RMB$7,200 / US$925)

Date City Language Course Code

23-24 November 2017

Hong Kong Cantonese CTMS4004HK
Customer Satisfaction Survey & Management Workshop (CSSM)

(HK$20,000 / RMB$20,000 / US$2,570 per company
with max. 2 delegates)

Date City Language Course Code
To be confirmed Hong Kong English CSSM4023HK
Certified Customer Service Professional (CCSP)

(HK$5,800 / RMB$5,800 / US$745)

Date City Language Course Code

16-17 November 2017

Hong Kong Cantonese CCSP4049HK
Certified Contact Center Professional (CCCP)

(HK$5,800 / RMB5,800 / US$745)

Date City Language Course Code

16-17 November 2017

Hong Kong Cantonese CCCP4049HK
Effective Communication & Objection Handling (ECOH)

(HK$3,000 / RMB$3,000 / US$385)

Date City Language Course Code

16 November 2017

Hong Kong Cantonese ECOH4049HK
Complaint Handling & Stress Management (CHSM)

(HK$3,000 / RMB$3,000 / US$385)

Date City Language Course Code
17 November 2017 Hong Kong Cantonese CHSM4049HK

Certificate in Customer Service Management (CCSM)

CEF Reimbursable (Course Code: 21C04911-5)

(HK$13,000/ RMB$13,000 / US$1,750)

Date City Language Course Code
11-14 December 2017 Taipei Mandarin CCSM4039TP
18-21 December 2017 Hong Kong English CCSM4040HK
8-11 January 2018 Shanghai Mandarin CCSM4041SH

Certificate in Service Excellence Leadership (CSEL)

CEF Reimbursable (Course Code: 21C05006-7)

(HK$11,000/

RMB$11,000 / US$1,410)

Date City Language Course Code

23-24 November 2017 + elective module

Hong Kong English & Cantonese CSEL4004HK

Certificate in Professional Customer Service (CPCS)

CEF Reimbursable (Course Code: 21C0127-6)

(HK$11,000/ RMB$11,000 / US$1,410)

Date City Language Course Code

16-17 November 2017 + elective module

Hong Kong English & Cantonese CPCS4004HK
Course Registration
Company Address
Contact Person Email
Tel Fax
Member Type Title
  Delegate  1 Delegate 2 Delegate 3
Name
Position
Year(s) of Relevant Experience
Email
Direct Tel
Course Code
Payment Methods
Registration is confirmed ONLY upon receipt of payment.
Cheque
Crossed cheque made payable to Asia Pacific Customer Service Consortium Ltd.
Telegraphic Transfer

please make payment in HK$ to the following account:
Account Holder: Asia Pacific Customer Service Consortium Ltd.
Account No: 204-0-011740
Hang Seng Bank Ltd.

No. 83, Des Voeux Road, Central, Hong Kong

  A B
Select anything from drop down box A and copy the the same text into box B

Please kindly note that once registered, no refund will be made, however a replacement delegate is always welcome. APCSC / HKCSC reserves the right to postpone any course and will inform participants of such changes at least 1 week in advance. If a course is postponed, it will usually be held 1-3 months after. Please tick to confirm

(c) 2017 Asia Pacific Customer Service Consortium
http://www.apcsc.com/