Join us for lunch and to hear our industry
leaders sharing their experiences with you!
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Speakers:
Mr. Joseph
Yeung, Managing Director,
Pacific
Satellite International Ltd
Topic:
Building Customer Centric Culture and Customer Service
Quality System
- Changing service culture
- Improving productivity
- Increasing sales and business
growth
- Elevating customer
satisfaction and loyalty
Mr.
Yeung will share the Pacific Satellite
experience of Building Customer Centric Culture
and their journey in implementing the Customer
Service Quality Standard. |
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Speakers:
Mr. Richard Wong,
Managing Director, Expense Reduction Analyst
Topic:
Improve Corporate Profitability and Cost Control
- Where are the hidden
profits?
- How to release them?
- How to ensure successful implementation?
Mr. Wong's presentation aims to
reveal the secrets of how to release the hidden
profits from your overhead without trimming
staff to Senior Executives. Successful case
studies will be used for illustration. |
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Speakers:
Mr. Jason Chu,
Chairman,
Asia Pacific Customer Service
Consortium
Topic:
Resource Management Strategy
- Current challenges and market
trend
- Business Mission Critical
- People motivation &
compensation
- Realign your investment
strategy
Mr. Chu will share how
business plan for mission critical resource
management strategy in a very competitive
business environment. |
Panel Discussion moderated by
Mr. Jason Chu,
Chairman
Asia Pacific Customer Service Consortium
Panel Discussion Questions:-
1. How to align
the the goals and objectives of different work
centers culture so that all areas can work
together to deliver a consistent customer
experience?
2. How to integrate the customer service
operation and other functions to align the
customer experience process effectively and
efficiently ?
3. How to prioritize resources and investment to
business mission critical processes to ensure
long term growth and better return?
4. How to motivate and retain the staff force on
delivery of good customer experience?
5. How to define the strategy and ROI metrics on
the investments / cost budget to drive for total
customer experience? |
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Venue & Time
Details:
Date:
10 March, 2006
Time:
10:00am
- 2:00pm
Venue:
The Dynasty Club,
Hong Kong.
Fee (includes lunch):
HK$400 (Member)
HK$480 (Non
Member)
REGISTER FOR THIS EVENT NOW |
