REGISTRATION

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Dates are subject to change without notification to unregistered delegates. Please always check this page for the latest schedule, or kindly call (852) 2174 1428 - Thank You
Certified CRM Director (CRMD) (inclusive of the CRE Summit and Award Dinner)

(HK$18,000 / US$2,400)
Date City Language Course Code
13-16 June 2012 Hong Kong English CRMD4011HK
Certified Customer Relationship Management Manager (CRMM)

(HK$18,000 / US$2,400)
Date City Language Course Code
15-16 June 2012 Hong Kong English CRMM4013HK
Certified Customer Service Analyst & Auditor (CCSA)

(HK$7,800 / US$1,050)
Date City Language Course Code
3-4 January 2012 Hong Kong English CCSA4042HK
13-14 March 2012 Hong Kong English CCSA4043HK
Certified Contact Center Analyst & Auditor (CCCA)

(HK$7,800 / US$1,050)
Date City Language Course Code
3-4 January 2012 Hong Kong English CCCA4031HK
13-14 March 2012 Hong Kong English CCCA4032HK
Certified Customer Service Professional (CCSP)

(HK$5,800 / US$750)
Date City Language Course Code

28-29 February 2012

 Hong Kong Cantonese CCSP4012HK
Certified Contact Center Manager (CCCM)

(HK$8,800 / US$1,200)
Date City Language Course Code
5-6 January 2012 Hong Kong English CCCM4034HK
15-16 March 2012 Hong Kong English CCCM4035HK
Certified Customer Service Center Manager (CSCM)

(HK$8,800 / US$1,200)
Date City Language Course Code
5-6 January 2012 Hong Kong English CSCM4002HK
15-16 March 2012 Hong Kong English CSCM4003HK
Certified Contact Center Supervisor (CCCS)

(HK$7,200 / US$925)
Date City Language Course Code

27-28 March 2012

 Hong Kong Cantonese CCCS4036HK
Certified Contact Center Professional (CCCP)

(HK$5,800 / US$750)
Date City Language Course Code

28-29 February 2012

 Hong Kong Cantonese CCCP4047HK
Certified Telemarketing Supervisor (CTMS)

(HK$7,200 / US$925)
Date City Language Course Code

27-28 March 2012

 Hong Kong English CTMS4003HK
Effective Communication & Objection Handling (ECOH)

(HK$3,000 / US$385 with Certification)
(HK$2,500 / US$321 without Certification)
Date City Language Course Code

28 February 2012

 Hong Kong Cantonese ECOH4047HK
Complaint Handling & Stress Management (CHSM)

(HK$3,000 / US$385 with Certification)
(HK$2,500 / US$321 without Certification)
Date City Language Course Code

29 February 2012

 Hong Kong Cantonese CHSM4047HK
Customer Satisfaction Survey & Management Workshop (CSSM)

(HK$20,000 / US$2,570 per company
with max. 2 delegates)
Date City Language Course Code
To be confirmed Hong Kong English CSSM4023HK

Certificate in Customer Service Management (CCSM)

CEF Reimbursable (Course Code: 21C04911-5)

(HK$12,000/ US$1,600)
Date City Language Course Code
3-6 January 2012

Hong Kong

English

CCSM4012HK
13-16 March 2012

Hong Kong

English

CCSM4013HK

Certificate in Service Excellence Leadership (CSEL)

CEF Reimbursable (Course Code: 21C05006-7)

(HK$11,000/ US$1,410)
Date City Language Course Code

27-28 March 2012 + elective module

 Hong Kong English & Cantonese CSEL4003HK

Certificate in Professional Customer Service (CPCS)

CEF Reimbursable (Course Code: 21C05127-6)

(HK$10,000/ US$1,250)
Date City Language Course Code

28-29 February 2012 + elective module

Hong Kong English & Cantonese CPCS4002HK
Course Registration
Company Address
Contact Person Email
Tel Fax
Member Type Title
  Delegate  1 Delegate 2 Delegate 3
Name
Position
Year(s) of Relevant Experience
Email
Direct Tel
Course Code
Payment Methods
Registration is confirmed ONLY upon receipt of payment.
Cheque
Crossed cheque made payable to Asia Pacific Customer Service Consortium Ltd.
Telegraphic Transfer

please make payment in HK$ to the following account:
Account Holder: Asia Pacific Customer Service Consortium Ltd.
Account No: 204-0-011740
Hang Seng Bank Ltd.

No. 83, Des Voeux Road, Central, Hong Kong
  A B
Select anything from drop down box A and copy the the same text into box B

Please kindly note that once registered, no refund will be made, however a replacement delegate is always welcome. APCSC / HKCSC reserves the right to postpone any course and will inform participants of such changes at least 1 week in advance. If a course is postponed, it will usually be held 1-3 months after. Please tick to confirm

(c) 2011 Asia Pacific Customer Service Consortium
http://www.apcsc.com/