Amacis Visibility by using a text analyzer, it automatically analyzes and routes inbound customer queries to the most appropriate contact center agent to formulate a response. Just similar to ACD, but Amacis Visibility does this on an enterprise scale, across multiple geographies, languages and departments. Regardless of language, location or complexity of inquiry, Amacis Visibility enables your organization to provide a complete, well-structured and rapid response to the customer.

Amacis Visibility is a system that can rapidly implemented and easy to maintain, it will manage across just about any language, e-mails, web communications, mobile phone text messaging and Internet chat. The product can be distributed across multiple contact centers and supports the needs of multiple business units in a single instance of the product.

Amacis Visibility SUPPORTED PLATFORMS

Code Base: JAVA, allowing rapid porting to any platform
Server Platforms: AIX, Sun Solaris, Windows NT, Windows 2000
Database Platforms: Oracle 8, IBM DB2
Client Platforms: Windows 95, Windows 98, Windows NT, Windows 2000, OS2, HTML Client available in Internet Explorer 5.0 or higher and Netscape Navigator 6.0 or higher.
Incoming Message Protocols: E-mail ¡V SMTP, POP3
Mobile ¡V WAP/WML, SMS
Chat ¡V T.120