APCSC GLOBAL CRM COMMUNITY
APCSC provides a Global CRM Community for IT, CRM, Contact Center, Customer Service, Help Desk to help you source the best CRM & Contact Center technology.
APCSC also provides professional consultation services if you are looking to roll out a new contact center or re-engineer an existing one. We also provide customised training for a wide variety of contact center related topics. Please call +852 2174 1428 for more details.
If you would like to contact any of these companies, APCSC would be happy to refer you to the correct person. Please kindly complete the form below, stating your requirements, and we'll do the rest!
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Phone:
(86) 21 63353382 |
Aspect is a global software and IT services firm specializing in applying Microsoft unified communications and collaboration to help customers achieve optimal results through enhanced business processes across the enterprise and in the contact center. Aspect provides IT consulting, integration services and business applications. | ||||||||||
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Hopewell Real Estate Agency Limited
Phone: (852)
25284975 |
Hopewell Real Estate Agency Limited (HREA) is a wholly owned
subsidiary of Hopewell Holdings Limited committed to providing a
full range of high-quality property sales, leasing, project
development and property and facility management services to our
business partners, tenants and clientele in Hong Kong and the
Pearl River Delta. HREA aims at providing quality and professional property and facility management service through continual improvement. We have formulated the Quality and Environmental Policy to meet customers’ expectation. The property and facility management services of commercial and residential properties in HREA management portfolio have awarded the ISO 9001:2008 and ISO 14001:2004 Certification. |
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AXA China Region Insurance Company Limited
Phone: (852) 2802 2812 |
AXA China Region is a part of AXA Asia Pacific Holdings, a member of the global AXA Group, a worldwide leading organisation in financial protection and wealth management. AXA has a history dating back to the early 19th century and commenced business in Hong Kong in 1986. For the year of 2009, AXA’s revenues were HK$1,010.2 billion* and, as of 31 December 2009, its assets under management were HK$11,366.1 billion*. | ||||||||||
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Phone: 2249 2388 |
Accenture is a global management consulting, technology services
and outsourcing company, with more than 215,000 people serving
clients in more than 120 countries. Combining unparalleled
experience, comprehensive capabilities across all industries and
business functions, and extensive research on the world’s most
successful companies, Accenture collaborates with clients to
help them become high-performance businesses and governments.
The company generated net revenues of US$21.6 billion for the
fiscal year ended Aug. 31, 2010. |
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Continuous Technologies International Ltd.
Phone: 2850 6338 |
Continuous Technologies International Ltd. (CTIL) is a regional leader in providing enterprise grade contact management solutions. CTIL offers a comprehensive suite of contact management solutions including multimedia contact centers, speech navigated voice response systems, predictive dialing applications, mobile workforce management and CRM. We have been adding value to our valuable customers for over 20 years. Our mission is to help our clients to optimize their abilities and capacity to gain and retain customers with the support of highly customizable customer interaction systems. |
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DHL-Sinotrans is a 50/50 joint venture established in 1986 between DHL and China National Foreign Trade Transportation (Group) Corporation. Combining DHL’s leading expertise in the global air express industry and Sinotrans’ unrivalled local knowledge in the China foreign trade transport market, DHL-Sinotrans provides international and domestic express and logistics services to shippers in major cities in China. Over the past 24 years, DHL-Sinotrans has developed the largest air express services network in China, offering international express services in 401 cities and domestic services to 128 cities with close to 200 locations, including Gateways, Offices, Service Centers, Express Logistics Centers, Strategic Part Centers, etc. and having a highly qualified workforce of about 6,000 employees. | ||||||||||
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Phone: 2410 3600 |
Kerry Logistics is Asia’s premier logistics service provider
with a strong focus on China. Based in Hong Kong, it has offices
in 24 countries with over 10,000 employees and a transportation
fleet of 5,600 vehicles. It is managing 1.8m sq.m. of facilities
worldwide. A member of the Kuok Group. |
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Quality HealthCare Medical Services Limited Phone: 8301 8301 |
Quality HealthCare Asia Limited is a physician led provider
group offering an integrated range of healthcare services
including facilities management, third party plan administration
and paramedical support. The Group provides care for our private
and corporate contract patients through a network of more than
580 Western and Chinese medical centres, and 47 dental and
physiotherapy centres. In 2009, our network recorded more than
2.7 million healthcare visits. We operate seven elderly care
homes and Hong Kong’s longest-established international nursing
agency. One of our medical practices has been serving Hong Kong
people for over 140 years. Quality HealthCare became the first healthcare provider listed on The Stock Exchange of Hong Kong Limited (HKSE ticker 593) in 1998. The Group’s healthcare turnover in 2009 exceeded HK$1.1 billion. |
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Phone: 44 (0)1223 370 100
Fax: 44 (0)1223 370 040 |
Eptica is the leading multilingual solution for Customer Interaction Management including Web and Social Customer Service, Email Management, Chat and Customer Service Knowledge Management. Eptica enables organisations to improve quality of service, resolve enquiries faster and maximize every sales opportunity. More than 330 companies, including AirAsia, AXA and ING use Eptica to deliver excellent customer service at lower cost. Continuing innovation and performance resulted in Eptica’s inclusion in Gartner’s 2010 Magic Quadrant for Web Customer Service. In Asia, Eptica is headquartered in Singapore and also operates through a network of partners. | ||||||||||
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Phone: (852) 2170 7101 |
CPCNet Hong Kong Limited, a wholly owned subsidiary of CITIC
1616 Holdings Limited (SEHK: 1883), is a communications and
security solution provider headquartered in Hong Kong, a
preferred partner by multinational corporations (MNCs) and
business partners. By employing fully meshed network, CPCNet
offers TrueCONNECT™, an advanced MPLS VPN service, TrustCSI™, an
integrated suite of information security solution and a whole
range of innovative communications products, security solutions
and managed services. |
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Phone: (852) 2138 1000 |
Sino Property Services whole-heartedly serve our customers daily
needs in the areas of property management, security, parking,
cleaning, building maintenance and premium lifestyle services.
Together with our 6,500 staff, we provide tailor-made management
expertise to more than 180 properties totaling over 50 million
square feet in Hong Kong. Our portfolio is as diverse as it is
impressive, covering not only residential, commercial and
industrial properties, but also clubhouses and shopping malls.
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Phone: (852) 2513-2888 |
Fuji Xerox Hong Kong markets and services a full range of knowledge and document management products, solutions and services, including multifunction devices, office supplies, office digital document solutions, enterprise digital printing and publishing systems, document management services and professional services for small and medium sized enterprises and enterprise workgroups. | ||||||||||
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Henderson Land Group Property Management Department (Well Born and Hang Yick)
Phone : (852) 2908-8111 |
Henderson Land Group Property
Management Department—Well Born Real Estate Management and Hang
Yick Properties Management, is dedicated to providing one-stop
sophisticated services including finance control, facility
management, security, cleaning and maintenance services to
high-end properties, mass residential-cum-retail projects and
car parks developed by the Group. With landmark management projects such as the Beverly Hills, King’s Park Hill, Grand Promenade, Grand Waterfront, CentreStage, Metro City and Sunshine City; Well Born and Hang Yick currently manage some 200 property developments across the territory, with a total of approximately 80,000 residential units and car park spaces. Over the years, Well Born and Hang Yick continue to earn praise from the public and received over 1000 international and local accolades and accreditation in various performance-related aspects. |
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Phone: (852) 2828-0888 |
Hong Yip is one of the leading properties and facilities management companies in Hong Kong. Hong Yip's innovations and advancement in both services and technologies have played an important role in promoting the local industry to the international standard. | ||||||||||
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Citybase Property Management Ltd.
Phone : (852) 2388-7786 |
Citybase Property Management Ltd, a wholly-owned subsidiary
of Cheung Kong (Holdings) Limited, is recognized as one of
the leading property management companies as well as a
community caring institution. It manages over 60 properties
ranging from large-scale residential properties, Grade A
commercial buildings, luxury villas, industrial premises,
shopping arcades to clubhouses and educational facilities.
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Phone : (852) 2112-1121 |
As a leading integrated IT and telecom solution provider, Wharf T&T provides the best of breed telecom products, data center, business continuity solutions and sophisticated networking solutions. Our goal is to help our business customers to drive their business performance through quality services and products. | ||||||||||
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Phone: (852) 2946-2233 |
Ever since it was founded, Lyreco has showed continued growth, both organically and by acquisition. It operates extensively in 28 countries throughout Europe, North America and Asia-Pacific. As one of Lyreco's subsidiaries, we, Lyreco in Hong Kong, was established in 1998 and is a leading business to business contractor of office supplies and computer supplies. We have been supplying local corporates for many years and are ready to continue our customer-oriented service into the new millennium. | ||||||||||
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Hutchison Telecommunications (Hong Kong) Limited
Phone: (852) 2128-3222 |
Hutchison Telecommunications (Hong Kong) Limited, a subsidiary of Hutchison Telecommunications International Limited, is responsible for managing Hutchison Telelcom's operations of mobile services, telecom retail services and call centre services in Hong Kong and Macau, as well as mobile communication consultancy services in Mainland China. | ||||||||||
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Hong Kong Broadband Network Ltd.
Phone: (852) 128-000 |
Hong Kong Broadband Network Limited (“HKBN”), a wholly owned subsidiary of CTI, has devoted itself to develop and construct network infrastructure since 2000. With the advanced Metro Ethernet IP platform supported by fiber network backbone, its network spans over Hong Kong, reaching 1.2 million households. | ||||||||||
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China Pacific Life Insurance Co., Ltd
Phone: (86) 21-95500 |
CPIC Life, a nationwide joint-stock life insurance company specializing in life insurance business of all types, was established on November 9, 2001with its head office based in Shanghai, China. Products and services are constantly innovated by the company so as to meet various needs of clients. The company currently has more than 150 products covering various fields of life, annuity, health, accidental injury, etc.. The product ranges promoted by the company are warmly welcome by the clients and gain great recognition from the market. | ||||||||||
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Phone: (852) 2517-5175 |
BUPA has developed into a leading health insurance provider with a global presence since its establishment in the United Kingdom in 1947. BUPA has started its business in Hong Kong since 1976. It currently provides health protection for more than 150,000 members and over 2,000 corporations in the territory. As the only true health insurance specialist in Hong Kong, the company is committed to offering individual members lifetime cover and guaranteed renewal. | ||||||||||
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Chain Sea Information Integration Co., Ltd.
Phone: (886) 2 77066188 |
Chain Sea Information Integration Co., Ltd. is top company that established call center system for Taiwanese financial industry with the most market share. In 2003, Chain Sea established the Call Center School that classify professional customer service curriculum into formal courses. In 2004, Chain Sea operated the Virtual Employment Service Center for the Bureau of Employment and Vocational Training of Taiwan. This made Chain Sea the only call center system development company that can provide complete integration solutions for its customers. | ||||||||||
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Phone: (852) 2748-3322 |
The HSBC Group, one of the
world's largest banking and financial services organisations,
had its beginnings in Hong Kong more than 140 years ago. Today,
the HSBC Group has over 10,000 offices in 82 countries and
territories in Europe, the Asia-Pacific region, the Americas,
the Middle East and Africa. At the Group's core around the world are domestic commercial banking and financial services, which fund themselves locally and do business locally. Highly efficient technology links these operations to deliver a wide range of international products and services, adapted to local customers' needs. |
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Hewlett-Packard HK SAR LIMITED
Phone: (852) 3559-7777 |
Hewlett-Packard HK SAR LIMITED provides infrastructure and business offerings that span from handheld devices to some of the world's most powerful supercomputer installations. It offers consumers a wide range of products and services from digital photography to digital entertainment and from computing to home printing. | ||||||||||
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Sony Corporation of Hong Kong Limited
Phone: (852) 2833-5129 |
Sony mission is to create innovative and competitive products for home, office and mobile environment, and to bring the joyful experiences to the lives of customers around the world. Through Sony Hong Kong, Sony would like to bring emotional value to its customers through its products which are unique of Sony and are “like.no.other” | ||||||||||
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Amacis is a leading developer and marketer of enterprise software that allows organizations to manage electronic customer correspondence. Customers increasingly demand the ability to be able to communicate via e-mail, Web and mobile phone. Amacis Visibility allows these customer communications to be responded to consistently and in a timely fashion. In doing so the product transforms traditional call centers into the latest generation contact centers. Amacis has sales offices near London UK, Boston MA, and Hong Kong. The company is privately held and is backed by private and institutional investors, directors and employees |
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Call
Centre Manager : |
Global Interactive Service Limited (GIS) was established in 2000 as a member Global Group of Companies. GIS is equipped with the latest computerized telephony system to provide a range of custom-made inbound and outbound call center solution to our corporate client on customer focus and customer profitability.. Customize Inbound Service:
Customize Outbound Service
One-Stop Project Development
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The Hongkong Electric Co., Ltd.
Phone: (852) 2843 3111 |
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Phone: (852) 21690928 |
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Goodwell Property Management Limited
Phone: (852) 2960 0982 |
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Phone: (852)
31120682 |
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Phone: (852)
21690928 |
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Chairman: Pete McGarahan |
The Help Desk 2000 community provides a global forum for expressing your views and sharing your challenges about the support industry. The community is comprised of support professionals, managers, and directors, as well as STI Knowledge and other industry experts and visionaries. Help Desk 2000 presents innovative methodologies that will drive customer support centers to a higher level of excellence. By being a part of this global community, you will have a competitive advantage; you will know what it takes to establish a world-class operation. Join the community and ignite your enthusiasm and passion for your customers, inspire your creativity and connect with customer support resources to revolutionize the industry. |
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CEO:
Cliff Oxford |
STI Knowledge, with operations in the U.S., Hong Kong, India, South Africa and Europe, specializes in knowledge center, help desk, and call center business solutions, products, certification, consulting, advisory services, outsourcing, insourcing and staffing. More than 71% of the Fortune 100 have been certified and educated by STI Knowledge. The STI Knowledge Center? provides Intelligent Customer Support? by combining products, certification and industry best practices for a total business solution that drives revenue, controls costs and increases productivity. Its technology platform includes customer service management, knowledge management, password management, and disaster recovery technology to support both internal and external customers. |
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Active e-Solution Ltdd
2007
Fortress Tower |
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ASA Solutions, Inc 8040 E. Morgan Trail #21, AZ 85258, USA |
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Avaya Hong Kong Company Ltd. Suite 2401, Shell Tower, Time Square 1 Matheson St., Causeway Bay, H.K |
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Customer Care Institute
17 Dean
Overlook |
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ET Network Services Limited
8/F,
145-159 Yeung Uk Rd, Tsuen Wan, |
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Excendia Inc
14, Place
du Commerce, Nuns' Island (Montreal) |
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JOS Synergy (HK) Limited 16/F., JOS Tower, Millennium City 2, 378 Kwun Tong Road, Kowloon, Hong Kong |
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NCR (HK) Limited
22F
Natwest Tower, Times Square, |
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