APCSC GLOBAL CRM COMMUNITY
APCSC provides a Global CRM Community for IT, CRM, Contact Center, Customer Service, Help Desk to help you source the best CRM & Contact Center technology.
APCSC also provides professional consultation services if you are looking to roll out a new contact center or re-engineer an existing one. We also provide customised training for a wide variety of contact center related topics. Please call +852 2174 1428 for more details.
If you would like to contact any of these companies, APCSC would be happy to refer you to the correct person. Please kindly complete the form below, stating your requirements, and we'll do the rest!
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Phone: (852) 2170 7101 |
CPCNet Hong Kong Limited, a wholly owned subsidiary of CITIC
1616 Holdings Limited (SEHK: 1883), is a communications and
security solution provider headquartered in Hong Kong, a
preferred partner by multinational corporations (MNCs) and
business partners. By employing fully meshed network, CPCNet
offers TrueCONNECT™, an advanced MPLS VPN service, TrustCSI™, an
integrated suite of information security solution and a whole
range of innovative communications products, security solutions
and managed services. |
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Phone: |
Accenture is a global management consulting, technology services
and outsourcing company. Combining unparalleled experience,
comprehensive capabilities across all industries and business
functions, and extensive research on the world’s most successful
companies, Accenture collaborates with clients to help them
become high-performance businesses and governments. With more
than 181,000 people serving clients in over 120 countries, the
company generated net revenues of US$23.39 billion for the
fiscal year ended Aug. 31, 2008. Accenture has conducted
business in Greater China for more than 20 years with offices in
Beijing, Shanghai, Dalian, Guangzhou, Hong Kong and Taipei. |
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Phone: |
Eptica is a world-leading provider of multi-channel and multi-language customer service solutions. Our software increases business efficiency and revenue performance through its unique ability to self-learn from every interaction how best to answer an enquiry. It enables organizations to deliver fast, accurate and consistent responses through every channel including online service, email, phone, fax, letter and SMS. As a result, over 250 companies, including some of the world’s largest, use Eptica to deliver excellent customer service at much lower cost. | ||||||||||
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Phone: 2138 1000 |
Sino Property Services whole-heartedly serve our customers daily
needs in the areas of property management, security, parking,
cleaning, building maintenance and premium lifestyle services.
Together with our 6,500 staff, we provide tailor-made management
expertise to more than 180 properties totaling over 50 million
square feet in Hong Kong. Our portfolio is as diverse as it is
impressive, covering not only residential, commercial and
industrial properties, but also clubhouses and shopping malls.
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Phone: (852) 2513-2888 |
Fuji Xerox Hong Kong markets and services a full range of knowledge and document management products, solutions and services, including multifunction devices, office supplies, office digital document solutions, enterprise digital printing and publishing systems, document management services and professional services for small and medium sized enterprises and enterprise workgroups. | ||||||||||
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Henderson Land Group Property Management Department (Well Born and Hang Yick)
Phone : (852) 2908-8111 |
Henderson Land Group Property
Management Department—Well Born Real Estate Management and Hang
Yick Properties Management, is dedicated to providing one-stop
sophisticated services including finance control, facility
management, security, cleaning and maintenance services to
high-end properties, mass residential-cum-retail projects and
car parks developed by the Group. With landmark management projects such as the Beverly Hills, King’s Park Hill, Grand Promenade, Grand Waterfront, CentreStage, Metro City and Sunshine City; Well Born and Hang Yick currently manage some 200 property developments across the territory, with a total of approximately 80,000 residential units and car park spaces. Over the years, Well Born and Hang Yick continue to earn praise from the public and received over 1000 international and local accolades and accreditation in various performance-related aspects. |
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Phone: (852) 2828-0888 |
Hong Yip is one of the leading properties and facilities management companies in Hong Kong. Hong Yip's innovations and advancement in both services and technologies have played an important role in promoting the local industry to the international standard. | ||||||||||
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Citybase Property Management Ltd.
Phone : (852) 2388-7786 |
Citybase Property Management Ltd, a wholly-owned subsidiary
of Cheung Kong (Holdings) Limited, is recognized as one of
the leading property management companies as well as a
community caring institution. It manages over 60 properties
ranging from large-scale residential properties, Grade A
commercial buildings, luxury villas, industrial premises,
shopping arcades to clubhouses and educational facilities.
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Phone : (852) 2112-1121 |
As a leading integrated IT and telecom solution provider, Wharf T&T provides the best of breed telecom products, data center, business continuity solutions and sophisticated networking solutions. Our goal is to help our business customers to drive their business performance through quality services and products. | ||||||||||
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Phone: (852) 2946-2233 |
Ever since it was founded, Lyreco has showed continued growth, both organically and by acquisition. It operates extensively in 28 countries throughout Europe, North America and Asia-Pacific. As one of Lyreco's subsidiaries, we, Lyreco in Hong Kong, was established in 1998 and is a leading business to business contractor of office supplies and computer supplies. We have been supplying local corporates for many years and are ready to continue our customer-oriented service into the new millennium. | ||||||||||
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Hutchison Telecommunications (Hong Kong) Limited
Phone: (852) 2128-3222 |
Hutchison Telecommunications (Hong Kong) Limited, a subsidiary of Hutchison Telecommunications International Limited, is responsible for managing Hutchison Telelcom's operations of mobile services, telecom retail services and call centre services in Hong Kong and Macau, as well as mobile communication consultancy services in Mainland China. | ||||||||||
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Hong Kong Broadband Network Ltd.
Phone: (852) 128-000 |
Hong Kong Broadband Network Limited (“HKBN”), a wholly owned subsidiary of CTI, has devoted itself to develop and construct network infrastructure since 2000. With the advanced Metro Ethernet IP platform supported by fiber network backbone, its network spans over Hong Kong, reaching 1.2 million households. | ||||||||||
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China Pacific Life Insurance Co., Ltd
Phone: (86) 21-95500 |
CPIC Life, a nationwide joint-stock life insurance company specializing in life insurance business of all types, was established on November 9, 2001with its head office based in Shanghai, China. Products and services are constantly innovated by the company so as to meet various needs of clients. The company currently has more than 150 products covering various fields of life, annuity, health, accidental injury, etc.. The product ranges promoted by the company are warmly welcome by the clients and gain great recognition from the market. | ||||||||||
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Phone: (852) 2517-5175 |
BUPA has developed into a leading health insurance provider with a global presence since its establishment in the United Kingdom in 1947. BUPA has started its business in Hong Kong since 1976. It currently provides health protection for more than 150,000 members and over 2,000 corporations in the territory. As the only true health insurance specialist in Hong Kong, the company is committed to offering individual members lifetime cover and guaranteed renewal. | ||||||||||
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Chain Sea Information Integration Co., Ltd.
Phone: (886) 2 77066188 |
Chain Sea Information Integration Co., Ltd. is top company that established call center system for Taiwanese financial industry with the most market share. In 2003, Chain Sea established the Call Center School that classify professional customer service curriculum into formal courses. In 2004, Chain Sea operated the Virtual Employment Service Center for the Bureau of Employment and Vocational Training of Taiwan. This made Chain Sea the only call center system development company that can provide complete integration solutions for its customers. | ||||||||||
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Phone: (852) 2748-3322 |
The HSBC Group, one of the
world's largest banking and financial services organisations,
had its beginnings in Hong Kong more than 140 years ago. Today,
the HSBC Group has over 10,000 offices in 82 countries and
territories in Europe, the Asia-Pacific region, the Americas,
the Middle East and Africa. At the Group's core around the world are domestic commercial banking and financial services, which fund themselves locally and do business locally. Highly efficient technology links these operations to deliver a wide range of international products and services, adapted to local customers' needs. |
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Hewlett-Packard HK SAR LIMITED
Phone: (852) 3559-7777 |
Hewlett-Packard HK SAR LIMITED provides infrastructure and business offerings that span from handheld devices to some of the world's most powerful supercomputer installations. It offers consumers a wide range of products and services from digital photography to digital entertainment and from computing to home printing. | ||||||||||
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Sony Corporation of Hong Kong Limited
Phone: (852) 2833-5129 |
Sony mission is to create innovative and competitive products for home, office and mobile environment, and to bring the joyful experiences to the lives of customers around the world. Through Sony Hong Kong, Sony would like to bring emotional value to its customers through its products which are unique of Sony and are “like.no.other” | ||||||||||
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Amacis is a leading developer and marketer of enterprise software that allows organizations to manage electronic customer correspondence. Customers increasingly demand the ability to be able to communicate via e-mail, Web and mobile phone. Amacis Visibility allows these customer communications to be responded to consistently and in a timely fashion. In doing so the product transforms traditional call centers into the latest generation contact centers. Amacis has sales offices near London UK, Boston MA, and Hong Kong. The company is privately held and is backed by private and institutional investors, directors and employees |
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Continuous Technologies International Ltd.
General Manager: |
Founded in Hong Kong in 1989, Continuous Technologies International Limited (CTIL) aims at helping business enterprises to effectively build, maintain, and continuously strengthen their relationships with customers by applying state-of-art customer interaction technologies. Today we are one of the leading Customer Relationship Management (CRM) solution providers in Hong Kong and the PRC providing a comprehensive portfolio of CRM and customer interaction solutions. CTIL provides a comprehensive portfolio of multimedia contact center solution, Interactive Voice Response (IVR) System and Customer Relationship Management (CRM) system that enable enterprises of all sizes to enrich their interactions with customers, strengthen their customer relationships and effectively conduct e-business over multiple access channels. Main line of business: Provide Customer Relationship Management Solution Products & Services: CIC Contact Centre, Voice Master, Onyx Software |
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Call
Centre Manager : |
Global Interactive Service Limited (GIS) was established in 2000 as a member Global Group of Companies. GIS is equipped with the latest computerized telephony system to provide a range of custom-made inbound and outbound call center solution to our corporate client on customer focus and customer profitability.. Customize Inbound Service:
Customize Outbound Service
One-Stop Project Development
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Chairman: Pete McGarahan |
The Help Desk 2000 community provides a global forum for expressing your views and sharing your challenges about the support industry. The community is comprised of support professionals, managers, and directors, as well as STI Knowledge and other industry experts and visionaries. Help Desk 2000 presents innovative methodologies that will drive customer support centers to a higher level of excellence. By being a part of this global community, you will have a competitive advantage; you will know what it takes to establish a world-class operation. Join the community and ignite your enthusiasm and passion for your customers, inspire your creativity and connect with customer support resources to revolutionize the industry. |
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CEO:
Cliff Oxford |
STI Knowledge, with operations in the U.S., Hong Kong, India, South Africa and Europe, specializes in knowledge center, help desk, and call center business solutions, products, certification, consulting, advisory services, outsourcing, insourcing and staffing. More than 71% of the Fortune 100 have been certified and educated by STI Knowledge. The STI Knowledge Center? provides Intelligent Customer Support? by combining products, certification and industry best practices for a total business solution that drives revenue, controls costs and increases productivity. Its technology platform includes customer service management, knowledge management, password management, and disaster recovery technology to support both internal and external customers. |
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Active e-Solution Ltdd
2007
Fortress Tower |
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ASA Solutions, Inc 8040 E. Morgan Trail #21, AZ 85258, USA |
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Avaya Hong Kong Company Ltd. Suite 2401, Shell Tower, Time Square 1 Matheson St., Causeway Bay, H.K |
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Customer Care Institute
17 Dean
Overlook |
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ET Network Services Limited
8/F,
145-159 Yeung Uk Rd, Tsuen Wan, |
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Excendia Inc
14, Place
du Commerce, Nuns' Island (Montreal) |
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JOS Synergy (HK) Limited 16/F., JOS Tower, Millennium City 2, 378 Kwun Tong Road, Kowloon, Hong Kong |
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NCR (HK) Limited
22F
Natwest Tower, Times Square, |
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