APCSC provides a Global CRM Community for IT, CRM, Contact Center, Customer Service, Help Desk to help you source the best CRM & Contact Center technology.

APCSC also provides professional consultation services if you are looking to roll out a new contact center or re-engineer an existing one. We also provide customised training for a wide variety of contact center related topics. Please call +852 2174 1428 for more details.

If you would like to contact any of these companies, APCSC would be happy to refer you to the correct person. Please kindly complete the form below, stating your requirements, and we'll do the rest!

Amacis is a leading developer and marketer of enterprise software that allows organizations to manage electronic customer correspondence. Customers increasingly demand the ability to be able to communicate via e-mail, Web and mobile phone. Amacis Visibility allows these customer communications to be responded to consistently and in a timely fashion. In doing so the product transforms traditional call centers into the latest generation contact centers.

Amacis has sales offices near London UK, Boston MA, and Hong Kong. The company is privately held and is backed by private and institutional investors, directors and employees

Continuous Technologies International Ltd.

General Manager:
Antonio Cheung


General: general@ctint.com
Sales: sales@ctint.com

9th Floor South West,
Warwick House
Taikoo Place
979 King's Road
Island East, Hong Kong

Founded in Hong Kong in 1989, Continuous Technologies International Limited (CTIL) aims at helping business enterprises to effectively build, maintain, and continuously strengthen their relationships with customers by applying state-of-art customer interaction technologies.  Today we are one of the leading Customer Relationship Management (CRM) solution providers in Hong Kong and the PRC providing a comprehensive portfolio of CRM and customer interaction solutions.

CTIL provides a comprehensive portfolio of  multimedia contact center solution, Interactive Voice Response (IVR) System and Customer Relationship Management (CRM) system that enable enterprises of all sizes to enrich their interactions with customers, strengthen their customer relationships and effectively conduct e-business over multiple access channels.

Main line of business: Provide Customer Relationship Management Solution

Products & Services: CIC Contact Centre, Voice Master, Onyx Software

Global Interactive Service Ltd.

Call Centre Manager :
Carrie Ng
Unit 3A, 7/F., Skyway House, 3 Sham Mong Road, Tai Kok Tsui, Kowloon, Hong Kong.

Global Interactive Service Limited (GIS) was established in 2000 as a member Global Group of Companies. GIS is equipped with the latest computerized telephony system to provide a range of custom-made inbound and outbound call center solution to our corporate client on customer focus and customer profitability.

Customize Inbound Service:

  • Campaign Hotline
  • Event Support
  • Gift Redemption Hotline
  • Inbound Overflow Support
  • Promotion Hotline
  • Registration Hotline
  • TV Response Hotline
  • Fax on Demand

Customize Outbound Service

  • Activation Program
  • Account Reinstatement Program
  • Appointment Setting
  • Data Verification and Information Update
  • Lead Generation
  • Loyalty & Utilization Program
  • Payment Reminder Call
  • Proactive Service Call
  • Tele-sales (Credit Card, Revolving Loan)
  • Tele-survey
  • Tele-questionnaire

One-Stop Project Development

  • Professional Project Consultation
  • Database Setup and Interface Customization
  • Program Script Development
  • Report Formatting
  • Program Training

Help Desk 2000

Chairman: Pete McGarahan
Phone: (770) 280-2630
Fax: (770) 280-2631
Four Concourse Parkway-Suite 400, Atlanta, GA 30328, USA

The Help Desk 2000 community provides a global forum for expressing your views and sharing your challenges about the support industry. The community is comprised of support professionals, managers, and directors, as well as STI Knowledge and other industry experts and visionaries.

Help Desk 2000 presents innovative methodologies that will drive customer support centers to a higher level of excellence. By being a part of this global community, you will have a competitive advantage; you will know what it takes to establish a world-class operation. Join the community and ignite your enthusiasm and passion for your customers, inspire your creativity and connect with customer support resources to revolutionize the industry.

STI Knowledge, Inc

CEO: Cliff Oxford
Phone: (1) 800-280-2630
Fax: (1) 800-280-2631
Four Concourse Parkway-Suite 400, Atlanta, GA 30328, USA

STI Knowledge, with operations in the U.S., Hong Kong, India, South Africa and Europe, specializes in knowledge center, help desk, and call center business solutions, products, certification, consulting, advisory services, outsourcing, insourcing and staffing.

More than 71% of the Fortune 100 have been certified and educated by STI Knowledge. The STI Knowledge Center? provides Intelligent Customer Support? by combining products, certification and industry best practices for a total business solution that drives revenue, controls costs and increases productivity. Its technology platform includes customer service management, knowledge management, password management, and disaster recovery technology to support both internal and external customers.

Active e-Solution Ltd

2007 Fortress Tower
250 King's Road, North Point, Hong Kong,

Contact: Benjamin Tse
Phone: (852) 2969-3232
Fax: (852) 2960-0032
Email: btse@active.com.hk
Products & Services: CRM, Workflow, Document Management, Network Messaging and Call Centre Solution

ASA Solutions, Inc

8040 E. Morgan Trail #21, AZ 85258, USA


Contact: Sally A. Arnold
Phone: 480-922-9532
Fax: 480-922-9536
Email: sarnold@asasolutions.com
Products & Services: Solution Integrator: IVR and ASR application Development

Avaya Hong Kong Company Ltd.

Suite 2401, Shell Tower, Time Square 1 Matheson St., Causeway Bay, H.K


Contact: Dorothy Chow
Phone: 852-3121-6366
Fax: 852-3121-6172
Email: dchow@avaya.com
Products & Services: Manufacturer & Provider of Communications Networks & Services. CRM, IP Telephony & Data Networkings.

Customer Care Institute

17 Dean Overlook
NW, Atlanta, Georgia, 30318, USA


Contact: Roger H. Nunley
Phone: 404-352-9291
Fax: 404-355-5059
Email: Info@customercare.com
Products & Services: Advisory Services, Forums/Workshops, Training, Satisfaction Measurement, Newsletter, Publications, Research, Customer Care Network

ET Network Services Limited

8/F, 145-159 Yeung Uk Rd, Tsuen Wan,
Hong Kong

Contact: Silvia Lam
Phone: (852) 3144 4368 / (852) 9187 8159
Fax: (852) 2707 0707
Email: Silvia.lam@etns.net
Products & Services: Enterprises Internet Solutions: Co-location server hosting and Web hosting

Excendia Inc

14, Place du Commerce, Nuns' Island (Montreal)
Quebec, H3E 1T5, Canada

Contact: Martin Farah
Phone: 1-514-765-8473
Fax: 1-514-765-8473
Email: martin.farah@excendia.com
Products & Services: Software products for Telephony Applications

JOS Synergy (HK) Limited

16/F., JOS Tower, Millennium City 2, 378 Kwun Tong Road, Kowloon, Hong Kong

Contact: Tony Chiu
Phone: (852) 2201 - 7341
Fax: (852) 2201 - 7333
Email: tony_chiu@jossynergy.com
Products & Services: Customer Service Center - IT Coordination Center service (Outsourcing)
Customer Service Center - IT Help Desk service (Outsourcing)

NCR (HK) Limited

22F Natwest Tower, Times Square,
Causeway Bay,
Hong Kong

Contact: Joe Kwok
Phone: (852) 2859 6078
Fax: (852) 2294 3078
Email: Joe.kwok@ncr.com
Products & Services: IT Infrastructure Services

APCSC Global CRM Community

Your Name
Company Name
Position Held
Email Address
Select Vendor
Enter your requirements