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Congratulations to all the Winners
for CRE Awards 2010!
2010 CRE Awards Winners Corporate & Individual Group Photo
2010 CRE Awards Winners Corporate
Group Photo 2010 CRE Awards Winners Individual
Group Photo
Hong Kong, China
– June 9th, 2011 – At the 2011 Asia Pacific CRE Awards Dinner Ceremony,
Asia Pacific Customer Service Consortium (APCSC)
has announced the list of Winners for
the 2010 Customer
Relationship Excellence Awards (CRE
Awards).
They are selected through a comprehensive balanced
score card of self assessment benchmarking, business case presentations,
mystery calls, CSQS site assessment by the judging panel based on the
Customer Service Quality Standard (CSQS), public
webvoting and a final round of judging by a panel of customer
relationship excellence experts.
Click here
for Press Release:
ENGLISH/中
文
The CRE Awards 2011 Welcome Pack can be downloaded from
the following link:
CRE Awards 2011 Welcome Pack
Latest Application Deadline:
15th January 2012 (Corporate)
15th January 2012 (Individual)
REGISTRATION /
NOMINATION
The CRE Awards Supplement:
11 July 2011 The Standard
(P.1,
P.2,
&
P3)
4 July 2011 Hong Kong
Economic Times
(P.1,
P.2,
P.3
&
P.4)
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Certificate in Customer Service Management
Hong Kong
- 3-6 January 2012
Hong Kong - 13-16 March 2012 |
APCSC is pleased to announce this
Certificate in Customer Service Management
training. You will obtain the basic and advanced
topics in Customer Service Management from this
4-day training that enable you to increase your
awareness and knowledge of the latest
development of Customer Service in terms of
technology as well as management concept. You
will also learn how to develop appropriate plans
to integrate the Customer Service Center within
the organization and bring new insights, set
visions and lead Customer Service teams. Whether
implementing a new Customer Service or
rejuvenating an existing one, you will be
prepared for the challenges.
To view
the brochure and
registration form, please
click
HERE
To
register, simply fill in the
registration form complete,
attention it to
Alan Poon and
send it to
certification@apcsc.com.
Alternatively, you can
register online at
HERE.
Register
3 or more delegates
to take advantage of our
Premier Plus savings of
10% per delegate.
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| Tips of the Month |
The Key to
Achieve Customer Relationship Excellence -
Citybase Property Management Ltd.
In this knowledge email, we would
like to share about how
Citybase
Property Management Ltd. (Citybase),
the winner of People Development of the Year in 2010,
aims at achieving the Customer Relationship Excellence. |
(Eng
/
中文) |
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Reinventing Loyalty and Retention Workshop |
Photos of participants of
Reinventing Loyalty and Retention Workshop
APCSC has conducted a Reinventing Loyalty and Retention Workshop
in Kula Lumper in April. Leading companies from different
industries in Malaysia, e.g. POS Malaysia, Plus Expressways
Berhad, Esso Malaysia, AmAssurance Berhad, AmBank (M) Berhad,
Proton Edar Sdn Bhd, Boustead Petroleum, Maybank and etc., have attended the informative
workshop.
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| Customer Relationship Excellence Awards |
The Most Important Asia Pacific Award of its Kind
The goal of the CRE Awards is to promote service quality and customer relationship excellence in international cities across Asia Pacific and to recognize companies, business units, teams, and individuals that have contributed to the success of both their customers and the organizations that they serve.
Register
for CRE Awards 2011
Nominate a Company
2010 Winner's list |
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MORE |
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Customer Testimonials |
Many leading organisations
throughout Asia Pacific are familiar with APCSC's high quality
Certification courses. The next sessions are detailed below. Join us
for a World-Class experience and start improving your service
quality.
MORE |
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On Site Training in Malaysia |
 
CCSA and CCCM On Site Training
in Malaysia
APCSC has conducted a CCSA and CCCM On Site Training in Malaysia
in February. Some well-know universities in Malaysia, e.g. INTI
University College, APIIT/UCTI,Malaysian Maritime Academy Sdn
Bhd, HELP University College, International College of Music,
TAFE College, HELP University College, HELP International
College of technology, KBU International College, International
Medical University, KDU College have attended the on site
training.
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Customer Service Quality Standard (CSQS) |
|
 The
Customer Service Quality Standard (CSQS) has been developed
in conjunction with the Asia Pacific Customer Service Consortium and
the University of Hong Kong with industry support by the CSQS
Committee Asia to asses the overall service quality, best practice
compliance and performance of your Contact Center / customer service
department. It is the highest certification awarded to customer
service organizations that strive to develop customer relationship
excellence.
Press Release:
Henderson Land Group Property Management Department Receives CSQS
Site Certification from APCSC |
MORE |
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Asia Pacific Customer Service Contact Center (CSCC) Salary & HR Policy & Retention Survey |
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Asia Pacific Customer Service Consortium (APCSC) organizes
this Compensation & Retention Strategy Benchmarking Program to
provide human resources intelligence for contact centers in the
region. The objective is to reduce staff turnover rate and to
elevate the customer service quality and productivity in the region.
Market data and analysis on the benchmark data are prerequisites for
a competitive compensation policy that can effectively reduce staff
turnover.
Reference Date: 1 Jan & 1 July
Fee: HKD25,000
or
Reference Date: 1 Jan
Fee: HKD15,000
The Information can be downloaded from
here
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|
World PR & Social Media Forum 2012
April 10th -11th , 2012, Shanghai, China |
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World PR & Social Media Forum 2012
consists of interactive & engaging conference featuring leading key
figure keynotes, brand case studies, topical Q&A and panel
discussions, exhibition hall, workshops and networking.
Organized by A.T.Unicorn Associates
Endorsed by
For more details, please click
HERE |
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|
Customer Relationship Excellence (CRE) &
Customer Service Quality Service (CSQS) Roundtable
Taipei February 13, 2012
Guangzhou February 28, 2012
Beijing March 1, 2012
Kuala Lumpur March 21, 2012 |
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CRE & CSqs roundtable
Taipei
February 13
Theme:
Strategic Customer
Relationship Excellence in the
Changing Business World
Guangzhou February 28, Beijing March 1,
Kuala Lumpur March 21
Theme:
Optimizing Customer Experience
Management for World Class Companies
|
Jason Chu,
Chairman of APCSC
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Dr. Kuo-Yen Wei,
Chairperson, RDEC of
Taipei City
Government |
Yi-Ching Chen
CEO
of the Department of Customer Service,
Chunghwa Telecom Co., Ltd.
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Taipei CRE & CSQS Roundtable on February 13, 2012
Speaker &
Panelists:
Mr. Jason Chu, Chairman,
APCSC, CRE Awards Panel of Judge
Topic:
Strategic Customer
Relationship Excellence in the
Changing Business World
Dr. Kuo-Yen Wei,
Chairperson, Research,
Development and Evaluation Commission of Taipei City
Government, Taipei
Topic: Current
Challenges and Opportunities of Public Service
from Hotline 1999
Mr. Yi-Ching Chen, CEO of the Department of
Customer Service, Chunghwa Telecom Co., Ltd.
Dr.
Yea-Jou Shiau,
Director of Chinese Society for Quality
Senior representative from Taipei Rapid Transit
Corporation
Other speakers and panelists will be
confirmed soon.
How do Social
Media/CRM/PR/Research create strategic value in the
current business environment?
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Fee: |
FREE of Charge with online
registration, or
CNY 200/TWD
800/USD30 non-member at the door |
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Organizer: |
Asia Pacific Customer Service
Consortium |
|
Co-Organizers
in:
Taipei
Guangzhou
Kuala Lumpur |
Taipei Rapid Transit
Corporation 臺北捷運公司
Time: 2012 February 13rd,
2:30pm-6:00pm
Theme:
Strategic Customer
Relationship Excellence in the
Changing Business World
Venue:
臺北市中山區中山北路二段48巷7號7樓
DHL-Sinotrans
International Air Courier Ltd.
Time: 2012 February
28th,
2:30pm-6:00pm
Theme:
Optimizing Customer
Experience Management for World Class Companies
Venue:
廣州市越秀區中山三路33號中華國際中心A座24層
QNet Ltd.
Time: 2012 March
21st,
2:30pm-5:30pm
Theme:
Optimizing Customer
Experience Management for World Class Companies
Venue:
Level 10,
Block C, PJ8, Menara Qi, No 23, Jalan Barat,
Section 8, 46050 Petaling Jaya, Selangor,
Malaysia |
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*** There will be a lucky draw after
the Roundtable
For more information, please click
here
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Customer Loyalty Award Forum 2012
|
 Customer Relationship Excellence Awards 2011
<
Business Case Presentation >
from
market leaders
across the Asia Pacific Region
MEMBERS ONLY (Register
HERE as APCSC Member)
 
Learn the successful business cases and
best practices from
Market Leaders from different industries:
PARTIAL LIST OF CRE AWARDS PARTICIPANTS:
-
Property Management
-
Banking
-
Telecommunications
-
Insurance
-
Direct Marketing
-
Public Utility
-
Entertainment
-
Logistics
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KEY LEARNINGS FROM
THE PRESENTING COS:
-
Customer
Relationship Excellence in the
organization
-
Customer
Service Center and Contact Center
performance
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Strategies for attracting and
retaining customers
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Innovation & technology and the role
it plays within your organization
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Global Support and Mission critical
support strategy
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Interdepartmental communication and
integrated support services
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Measuring success and customer
satisfaction levels
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Customer Experience Management and
people development
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Contact Us for Sponsorship Benefits and
Exposure at
creawards@apcsc.com
Customer Loyalty Award Forum 2011
Photo Gallery
Press Release:
Eng /
中文
|
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Hong Kong CRE & CSQS Roundtable December 16, 2011 |
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Social Networking Business 1to1 & B2B Marketing
Hong Kong CRE & CSQC Roundtable held by APCSC
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Participants
of Hong Kong
Roundtable co-organized by QNet Ltd. include Jason Chu,
Chairman, APCSC, CRE Awards Panel of Judge;
Ms. Malou Caluza, Chief Network
Services, QNet Ltd.; Simon Lee, Alliance
Director, Greater China, Salesforce.com;
Winnie Hung, Operations Manager, CLS Ltd.;
Pack Ling, Digital Marketing Director, Great
China, GE; Paul Ho, Hopewell Property
Management Co., Ltd; Terence Luk, Hopewell
Property Management Co., Ltd; Cougar Woo,
NETfront Information Technology Ltd.;
Lordever Digan, Project Manager, QNet Ltd.;
Adam Clermont, Legal Counsel, QNet Ltd.;
Ikki Yuen, HR Process & Practies Manager,
QNet Ltd.; Lucy Cheng, Partner Marketing
Program Specialist, Salesforce.com; Raphael
Lok, Synergis Management Services Ltd.;
Thomas Yip, Willis Hong Kong Ltd.; Macy Lim,
Regional Head of Direct Marketing &
Telemarketing, AXA Asia.
Hong Kong – December 16,
2011– Asia Pacific Customer Service
Consortium (APCSC) held a Customer
Relationship Excellence (CRE) & Customer
Service Quality Standard (CSQS) Roundtable
together with QNet Ltd. in Hong Kong.
The CRE & CSQS Roundtable, with the theme of
“Social Networking Business 1to1 & B2B
Marketing”, has attracted experts
and senior executives of CRM, Market
Communication, Digital Marketing and
Business Development fields from different
industries including Property Management,
CRM Solutions, Consulting, Manufacturing,
Energy, Telecommunications and Outsourcing
Services sectors in Hong Kong on the CRE
Strategies and B2B marketing.
Press
Release:
Eng/中文
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Shenzhen CRE & CSQS Roundtable November 21, 2011 |
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Strategic Customer
Relationship Excellence in the Changing Business World-B2B
Marketing
Shenzhen CRE & CSQC Roundtable held by APCSC
|
Participants
of Shenzhen
Roundtable co-organized by AEON Information
Service (Shenzhen) Co., Ltd. Jason Chu,
Chairman, APCSC, CRE Awards Panel of Judge;
Mr. Ivan Wong, Director, Kinki
Cheung, Assistant Cheung, Wini Lau,
Operation Manager, Kenneth Choy, Regional
Manager, AEON Information Service (Shenzhen)
Co., Ltd.;
Mr. Rockey Pan, Call Center
Business Development Director, DYXnet;
Ms. Liao Dai Li, Vice Chairlady
and Chief Secretary, Shenzhen Contact Centre
Association; Aaron Hu, Regional Sales
Manager,
南澳大利亚葡萄酒集团;
Archer Wei, Founder and Managing Director, Eleading
Technologies;
熊乾,
总经理,
天泽精益现场改善团队;
廖戴丽,
副会长兼秘书长,
深圳市呼叫中心行业协会;
Yanting Chen, Manager of Customer
Relationship Management, Yenna.Huang,
Director of Customer Center, Fang.Wei,
Manager of Customer Support Department,
Wondershare;
蒙玮,
招生办负责人,
北京大学汇丰商学院;
潘志剛,
呼叫中心業務發展總監,
柯苑華,
高级市场经理,
第一线;
Nancy Chen, Manager, Stella Wen, Manager,
Ashy Zhang, Manager, Charlene Chen, QA
Leader, IBM;
李小涛,
深圳市中深同德信息技术有限公司;
刘星,
深圳市集时通讯有限公司.
Shenzhen–November
21, 2011– Asia
Pacific Customer Service Consortium (APCSC)
held a Customer Relationship Excellent (CRE)
and Customer Service Quality Standard (CSQS)
Roundtable together with
AEON
Information Service (Shenzhen) Co., Ltd. The
CRE & CSQS Roundtable, with the theme of
“Strategic Customer
Relationship Excellence in the Changing Business
World- B2B Marketing”,
has attracted senior management and experts
of Customer Services, CRM, Marketing and PR
fields from different industries, including
Customer Service, public service,
telecommunications and Logistics.
Press
Release:
Eng/中文
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Press Release |
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Service Leaders Awarded with People Site Certification from
APCSC
Mr. Michael Fong,
Director, Head of Retail from Fidelity International and Ms.
Venus Wong, CRM Manager from Mead Johnson Nutrition (Hong
Kong) Ltd., received PSC from Mr. Jason Chu, Chairman of
APCSC
Hong Kong, China, 8 June
2011 – Three leading companies have been awarded the
People Site Certification (PSC) from Asia Pacific
Customer Service Consortium (APCSC), in recognition of
their people development and commitment in providing
world-class professional services covering Hong Kong, Asia
Pacific and Global markets.
Press Release:
ENG/中文
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Henderson Land Group Property Management Department
Receives
CSQS
Site Certification from APCSC
Mr. Daniel Yun, Senior Property Manager form Hang Yick
Properties Management Ltd.,
received CSQS Site Certification
from Mr. Jason Chu, Chairman of APCSC
Hong Kong, China – June 9, 2011
-- The Asia Pacific Customer Service Consortium (APCSC)
presents the Customer Service Quality Standard (CSQS)
site certificate to Henderson Land Group Property
Management Department—Well Born Real Estate Management and
Hang Yick Properties Management in recognition of their
achievements and highest level of compliance to CSQS
Level 3 Strategic Business Unit in consecutive years.
Customers of the property management sector will experience
higher quality and professional customer service standard.
Press Release:
ENG/中文 |
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Please click following links to see our
Supplement and upcoming promotion:
-
11 July 2011 The Standard
(P.1,
P.2,
&
P3)
-
4 July 2011 Hong Kong
Economic Times
(P.1,
P.2,
P.3
&
P.4) |
|
