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Customer Relationship Excellence &
Customer Service Quality Standard Leadership Summit 2009 |


2007 Award Winners Group Photo

2007 Award Winners Individual Photo
At this
CRE Leadership Summit, distinguished speakers from government,
academia, market leaders and
CRE Awards winners
in Hong Kong and the Asia Pacific Region will inspire you with the
innovative ideas and wisdom on Customer Service and Customer
Relationship Management.
þ How
do you retain your valuable customers during recession?
þ How
do you maintain your competitiveness in the global crisis?
þ How
do you achieve leadership in different areas to survive with growth?
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How do you create sustainable business success with innovation and CRM?
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How to reduce business costs with self services and environmental
strategies?
Don't hesitate to register for the
Leadership Summit 2009 to get the
answers NOW and enjoy a 30% early bird discount!
Click
HERE for more Information

Application of CRE Awards 2008 is now open!
The CRE Awards 2008 Welcome Pack can be downloaded from
the following link:
CRE Awards 2008 Welcome Pack
Latest Application Deadline:
24th January 2009 (Corporate)
30th April 2009 (Individual)
REGISTRATION /
NOMINATION
The CRE Awards Supplement:
21 July 2008 The Standard
28 July 2008 SingTao Daily G1-G12
| Tips of the Month |
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The Key to
Achieve Customer Relationship Excellence -
Citybase Property Management Ltd.
In this knowledge email, we would
like to share about how Citybase
Property Management Ltd. (Citybase), the winner of
People Development of the Year in 2010,
aims at achieving the Customer Relationship Excellence.
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/
中文) |
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Asia Pacific Customer Service Contact Center (CSCC) Salary & HR Policy & Retention Survey |
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Asia Pacific Customer Service Consortium (APCSC) organizes
this Compensation & Retention Strategy Benchmarking Program to
provide human resources intelligence for contact centers in the
region. The objective is to reduce staff turnover rate and to
elevate the customer service quality and productivity in the region.
Market data and analysis on the benchmark data are prerequisites for
a competitive compensation policy that can effectively reduce staff
turnover.
Reference Date: 1 Jan & 1 July
Fee: HKD25,000
or
Reference Date: 1 Jan
Fee: HKD15,000
The Information can be downloaded from
here
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APCSC Customer Service Quality Standard
(CSQS)
Roundtables |
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Ningbo, 24 March Shanghai, 26 March Guangzhou, 27 March
Mr. Yin Zi Li, , Vice General
Manager of Customer Services Department of China Pacific Life Insurance Co.,
Ltd., shared the best practices of excellent customer service of their company
during the Ningbo CSQS Roundtable.

Photo of participants of APCSC CSQS Roundtables in Shanghai
Hong Kong,
China – March 27 2009 – Asia Pacific Customer Service Consortium (APCSC)
held three Customer Service Quality Standard (CSQS) Roundtables in Ningbo,
Shanghai and Guangzhou in late March. The Roundtables, with the theme of “How
to revive consumer's market confidence by delivering excellent customer
services”, have attracted experts and senior managerial level of the
Customer Service field from different industries including Finance, Property
Management, Telecommunication and Insurance to join and have warm discussion.
Click HERE for more Information:
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Asia Pacific Customer Service and Contact Center 2009 Salary Increase
Forecast & Staff Turnover Survey Report 2008 |
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With increasing deployment of customer
service and contact centers operations in Asia Pacific, many
companies are keen to recruit and attract customer service
and contact centers professionals who are capable of
delivering high quality customer service and generating
sales through customer contact.
We have collected and analyzed the data
from companies in Asia Pacific Region. The market staff
turnover and salary increase rate is now provided for you to
compare your own pay structure, get a competitive
compensation policy, attract, motivate and retain your
employees.
Please click here to download the survey
report
Please click here to download Salary Increase Forecast
Survey Form
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Customer Loyalty Award Forum 2009
18-19
February 2009
- Hong Kong
Relationship Excellence
is Your Way Forward! |

Ms. Zhao Jie Jun, Deputy
Director of China Unionpay Co., Ltd (CUP) demonstrated the advantages of
RMB credit card supported by CUP.

Mr. Sunny Yeung, Executive
Director of Sino Land and Head of Sino Property Services, shared their
customer-oriented strategy.
Hong Kong, China – February 18, 2009 -- The Asia Pacific
Customer Service Consortium (APCSC) organized The Customer Loyalty Award
Forum (the Forum) for Asia Pacific business communities, member companies
with a two-day program consisted of the Business Case Presentations from the
Customer Relationship Excellence Awards (CRE Awards) participants. The
presentations are part of the CRE Awards assessment process.
Click HERE for more Information:
Press Release
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Press Release |
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APCSC PRESENTS CRM BENCHMARKING
OUTSTANDING PERFORMANCE COMPANIES WITH THE REGION'S
“BEST-IN-CLASS” RECOGNITION

APCSC presented the Best-in-Class recognition for
outstanding performance on the BIC CRM Contact Center and
Customer Service Center Benchmarking Program at the Summit
2008
Hong Kong, China – June 27, 2008 – The
Asia Pacific Customer Service Consortium (APCSC) presents
the Best-in-Class (BIC) recognition to the companies who
have performed well in the Regional BIC CRM Benchmarking
(The Benchmarking) program, which is organized by APCSC
annually.
The BIC recognition was awarded to the benchmarking
participants during the Customer Relationship Excellence (CRE)
& Customer Service Quality Standard (CSQS) Summit, who have
performed well in different areas of The Benchmarking.
ENG/中文
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Membership |
APCSC
has members serving different client segments, and delivering
services in different formats and settings. Because of this
diversity, participants will be stimulated and inspired to
revolutionize their services. Companies can learn from one
another.
The objective is to find solutions that member companies can
adapt for use in their own business contexts, so that together
we may:
• Learn faster from the best practices of other companies across
industry, and
• Pool resources to innovate where no one has yet found an
acceptable solution.
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