Customer Relationship Excellence Awards 2013
Recognising Organisations and individuals that excel in Customer Service!

About the CRE Awards
  Chairman's Introduction
  Overview & Enrolment Procedures
  CRE Awards Categories
  Photo Gallery
  Winner Statements
  Newspaper Coverages
  Nominate a Company
Supporting Organisations
  Judging Panel
  CRE Awards Organiser
CRE Model and Training

Winner Presentations
  2012 Winner Photos
  2011 Winner Photos
  2010 Winner Photos
  2009 Winner Photos
  2008 Winner Photos
  2007 Winner Photos
  2006 Winner Photos
  Press Releases
  Global Certification
  Customer Service
Quality Standard (CSQS)
  APCSC Summit
  Best-in-Class Presentation
Chairman's Introduction

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Welcome to the 12th annual Asia Pacific Customer Relationship Excellence Awards (CRE Awards).

The Customer Relationship Excellent (CRE) Awards has recognized many industry leaders and professionals for their customer centric service innovation.  The participants have come from more international cities and business sectors in both corporate and individual categories, all demonstrating their business successes, best practices and leadership on CRE.

In 2013, APCSC celebrated her 15th anniversary in promoting customer relationship excellence in the Asia Pacific region, APCSC is very proud to witness how CRE Awards winners continue to bring new service levels, quality standards and benchmarks to shape the future directions of business practices in making Asia Pacific a better place to live and do business!

The Customer Service Quality Standard (CSQS) is the fundamental model for CRE Awards judging criteria, the participants have learned greatly from the best practices and world class standards to better prepare for the CRE Awards assessment and benchmarking process.  The CSQS is instrumental in improving customer oriented corporate governance and balanced scorecard managing stakeholders of the award participants and further recognizing the CRE Awards winners.   It is highly recommended that all CRE Awards participating companies attend the Certified Analyst and Auditor (CCSA) global certification program and implement the CSQS to meet and exceed the CRE Awards assessment criteria.

Through the prestigious CRE Awards, Asia Pacific business leaders are able to share experiences and learn from one another amongst the World-Class CRE leaders and achieve the goal of market leadership and gain international recognitions.

On behalf of the Asia Pacific Customer Service Consortium, I wish you business success and Customer Relationship Excellence!

Jason Chu

Chairman of Asia Pacific Customer Service Consortium


2012 Customer Relationship Excellence (CRE) Awards Corporate and Individual Winners Group Photo


Mr. Paul D. Salnikow, Chairman & Chief Executive, The Executive Centre, received the CEO of the Year from Mr. Jason Chu (left), Chairman of Asia Pacific Customer Service Consortium.

Mr. Danny Yeung (left), CEO of Groupon Hong Kong receive the CEO of the Year from Mr. Jason Chu (right), Chairman of Asia Pacific Customer Service Consortium.

Ms. Li Xiaoying (left), Assistant Vice President - Operation, AIA Company Limited Guangdong Provincial Branch, received the CEO of the Year from Mr. Jason Chu (left), Chairman of Asia Pacific Customer Service Consortium.

2012 Customer Relationship Excellence Winner Statement:


“It is my great honour to be named CEO of the Year - Office Solution by APCSC. This award is truly a testament to the dedication of the entire team at The Executive Centre in setting a high benchmark for premier customer service delivery and understanding the local and regional market needs. As a leading premium serviced office provider in Asia Pacific, we uphold our mission of providing Excellent Locations, Excellent Service. Excellent Value and we put our customer’s needs and interests at the centre of everything we do. With our unparalleled full service platform and in-depth local market knowledge, we will continue to maintain the highest professional standards and deliver best-in-class flexible workplace solutions to our customers locally, regionally and internationally.”

Mr. Paul Salnikow, Chairman & Chief Executive Officer, The Executive Centre

What started out as an idea with just four people three years ago and has grown to a company of over a hundred and fifty individuals and the #1 e-commerce company in HK is an honour. What we also truly appreciate at this time is to be recognized with the CRE Award, which indicates our leadership in customer service as backed by the Groupon Promise, which ‘makes it right or return[s] your purchase. Simple as that.’ Starting with the customer and working backward is our way of offering customers the full experience in all that they do, eat, see and buy ---and it’s continuous in aiming to provide value every step of the way.”

Mr. Danny Yeung, CEO, Groupon Hong Kong


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