Customer Relationship Excellence Awards 2018
Recognising Organisations and individuals that excel in Customer Service!
   
 


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Winners of the 2017 Customer Relationship Excellence Awards

繁體 | 简体

Winner of the 2017 CRE Awards:

Customer Relationship Marketing Service of the Year 2017 (Property Management)

Corporate Environmental Leadership of the Year 2017 (Property Management )

 “It’s a distinct honor to receive the CRE Awards for 16 consecutive years, and we are pleased to be awarded ‘Customer Relationship Marketing Service of the Year (Property Management)’ & ‘Corporate Environmental Leadership of the Year (Property Management)’ by the APCSC. ‘Henderson Land Group Property Management Department (Hang Yick, Well Born & H-Privilege)’ has been achieving numerous ‘CRE Awards’ in Customer Services and other achievements over the years. These achievements have fully manifested our continuous commitment to strive for excellence in premium property management services. It not only served as a proof of customer’s recognition, but also a great encouragement to motivate us to attain even better performance.  Henderson Land Group Property Management Department will be upholding its management philosophy – ‘Interactive Services for Quality Management’ in the future. APCSC keeps up the market by launching different categories of CRE Awards to motivate the corporates to develop in different aspects should be esteemed.”

 

 

 

 

Mr. Suen Kwok Lam, BBS, MH, JP, Executive Director

Henderson Land Development Co. Ltd.


Winner of the 2017 CRE Awards:

Public Service of the Year 2017 (Public Utility)

Mission Critical Support Service of the Year 2017 (Public Utility)

Customer Service Professional of the Year 2017 (Public Utilities – Contact Center)

Customer Service Professional of the Year 2017 (Public Utilities – Technical Center)

Merit - Customer Service Professional of the Year 2017 (Contact Center)

Merit - Customer Service Professional of the Year 2017 (Technical Center)

“Congratulations to Asia Pacific Customer Service Consortium (APCSC) on its 20th Anniversary! For decades, APCSC keeps driving the service industry for better customer service with an invaluable platform for insights and experience sharing. Over the years, HK Electric has supported the CRE Awards of APCSC. This year, we are honored to have won the “Public Service of the Year (Public Utility)” Award again for ten consecutive years, in addition to the “Mission Critical Support Service of the Year (Public Utility)” Award and seven individual awards. We believe that while we journey on in our pursuit for excellence, APCSC will continue making important contributions to the industry with even higher standards.”

 

 

 

 

Mr. Raymond Choi, General Manager (Customer Services)

HK Electric


Winner of the 2017 CRE Awards:
Corporate Social Responsibility Leadership of the Year 2017 (Property Management)

Corporate Employer of the Year 2017 (Property Management)

Employee Engagement Program of the Year 2017 (Property Management)

Customer Satisfaction Quality System of the Year 2017 (Property Management)

People Development Program of the Year 2017 (Property Management)

Best Use of Technology of the Year 2017 (Property Management)

Best Use of Knowledge Management of the Year 2017 (Property Management)

Best Social Media Program of the Year 2017 (Property Management)

“We are extremely honored to be conferred 8 awards in the category of Property Management this year, including Corporate Employer of the Year, Best Social Media Program of the Year, Best Use of Knowledge Management of the Year, Best Use of Technology of the Year, Corporate Social Responsibility Leadership of the Year, Customer Satisfaction Quality System of the Year, Employee Engagement Program of the Year & People Development Program of the Year. The awards reaffirm the success of Hang Lung’s holistic human resource management strategy and further recognize Hang Lung’s corporate culture of pursuing excellent service and striving to become the Employer of Choice in the market. The pursuit of excellent service is integral to Hang Lung’s corporate culture. We hold our employees to the highest standards, and we formulate appropriate measures and strategies for all facets of employees’ life. These range from recruitment, training and development to remuneration and recognition, and also employees’ physical and mental well-being. We strongly believe that bringing employees together is the best way to keep the Company moving forward.”

 

 

 

Mr. Philip N.L. Chen, Chief Executive Officer

Hang Lung Properties Limited


Winner of the 2017 CRE Awards:
Corporate Social Responsibility Leadership of the Year 2017 (Insurance)

Best Internet+ of the Year 2017 (Insurance)

Best Customer Experience Management of the Year 2017 (Insurance – North Asia)

Customer Experience Center of the Year 2017 (Insurance – Service Center)

Contact Center of the Year 2017 (Insurance North Asia – Under 200 Seats)

Customer Satisfaction Quality System of the Year 2017 (Insurance – North Asia)

Best Social Media Program of the Year 2017 (Insurance)

CRM Director of the Year 2017 (Insurance)

Customer Service Manager of the Year 2017 (Insurance – Contact Center)

Customer Service Manager of the Year 2017 (Insurance – Service Center)

Customer Service Analyst of the Year 2017 (Insurance – Contact Center)

Customer Service Team Leader of the Year 2017 (Insurance – Contact Center)

Customer Service Team Leader of the Year 2017 (Insurance – Service Center)

Customer Service Team Leader of the Year 2017 (Insurance – Technical Center)

Customer Service Professional of the Year 2017 (Insurance – Technical Center)

Merit - Customer Service Professional of the Year 2017 (Contact Center)

Merit - Customer Service Professional of the Year 2017 (Service Center)

“It is our great honour to receive 19 CRE Awards from APCSC this year. These awards are a strong testament of our vision of empowering people to live better lives. At AXA Hong Kong, we always put meeting customers’ needs as our primary focus. We are committed to transforming ourselves from being a payer to a partner for our customers and enhancing end-to-end customer experience, making insurance simpler and more personal.”

Mr. Etienne Bouas-Laurent, Chief Executive Officer

AXA Hong Kong


Winner of the 2017 CRE Awards:
Global Support Services of the Year 2017 (Logistics)

Best Customer Experience Management of the Year 2017 (Logistics)

Contact Center of the Year 2017 (Logistics – Under 300 Seats)

Customer Satisfaction Quality System of the Year 2017 (Logistics – North Asia)

Customer Service Team Leader of the Year 2017 (Logistics – Contact Center)

Customer Service Professional of the Year 2017 (Logistics – Contact Center)

Merit - Customer Service Professional of the Year 2017 (Contact Center)

“It is a distinct honor to receive the Contact Center of the Year award for the 8th consecutive year, in addition to the other seven corporate and individual awards. Being Insanely Customer Centric is an integral part of DHL’s culture and the coveted awards reaffirm our earnest efforts in upholding service excellence. We shall continue to deliver best-in-class customer experiences and strive to become our customers’ brand of choice.”

 

 

Mr. Herbert Vongpusanachai, Senior Vice President & Managing Director, Hong Kong and Macau

DHL Express

 


Winner of the 2017 CRE Awards:
Best Customer Experience Management of the Year 2017 (Insurance – South Asia)

Contact Center of the Year 2017 (Insurance South Asia – Under 200 Seats)

Customer Service Center of the Year 2017 (Insurance)

Customer Satisfaction Quality System of the Year 2017 (Insurance – South Asia)

People Development Program of the Year 2017 (Insurance)

Innovative Technology of the Year 2017 (Insurance)

“It is a great honour for AIA Bhd. to yet again be recognized by the APCSC for our customer experience excellence. These 6 awards are a testament of our leaders’ strong and unwavering customer focus, our organization’s constant emphasis on staff development and empowerment, our culture of continuously seeking out new and innovative ways to create memorable experiences for our customers, and most importantly; our wonderful crew led by our amazing management team, who have embraced the customer centric mindset whole heartedly. Thank you APCSC for acknowledging us, and providing a platform where we can all share and showcase our passion for customers.”

Mr. Ng Jit Seng, Chief Customer Experience Officer

AIA Bhd.


Winner of the 2017 CRE Awards:
Corporate Social Responsibility Leadership of the Year 2017

Best Corporate Brand of the Year 2017 (Insurance)

Customer Engagement Program of the Year 2017 (Insurance)

CEO of the Year 2017 (Insurance)

“At Manulife, our mission is to help people make their decisions easier and lives better. We have set out a clear commitment to help build a better financial future for Cambodian families and at the same time uplifting the community that we are in. We are honored to receive 3 international awards. The ‘Customer Engagement Programme’ represents the tireless efforts of our staff and sales force to help provide much needed financial protection products and services to our customers. The ‘CSR Leadership’ represents our continuous commitment to support the local communities through our sponsorship and CSR programmes. The ‘Best Corporate Brand’ reflects a great milestone that we have achieved in building our brand as well as the public awareness towards life insurance industry in Cambodia. The awards will further encourage us to continue to be a customer-centric organization and to invest in programmes that address broader social needs. I personally also would like to thank APCSC for awarding me “CEO of the Year” in the Insurance Category. I am very pleased, honored and humbled to accept this award. I also want to thank my team for their commitment in building the business in the new market and making it one of the most successful ones today in Cambodia.”

Mr. Robert Elliott, CEO and General Manager

 Manulife Cambodia


Winner of the 2017 CRE Awards:
Customer Relationship Excellence - Outstanding Achievement China 2017

Contact Center of the Year 2017 (Public Utility – Under 100 Seats)

Customer Service Center of the Year 2017 (Public Utility – China)

Online Customer Service of the Year 2017 (Public Utility)

“It is a great honour for Shenzhen Gas to win the Outstanding Customer Relationship Excellence Award. We would like to thank our customers and the Asia Pacific Customer Service Consortium for their recognition and encouragement of our quality service. In recent years, Shenzhen Gas has been committed to using internet technology to create smart gas services. Through various information and innovation methods, we have continuously improved the efficient and convenient service experience. In the future, we will continue to work hard, blaze new trails, and provide users with a more intimate, Professional and quality service.”

Mr. Li Shutao, General Manager of Customer Service Management Department

Shenzhen Gas Group Co., Ltd.

 


Winner of the 2017 CRE Awards:
Employee Engagement Program of the Year 2017 (Logistics – North Asia)

Contact Center of the Year 2017 (Logistics – Under 1000 Seats)

Customer Satisfaction Quality System of the Year 2017 (Logistics – China)

Project Manager of the Year 2017 (Logistics)

Customer Service Team Leader of the Year 2017 (Logistics – Service Center)

Merit - Customer Service Professional of the Year 2017 (Contact Center)

“It’s a great honor for DHL Sinotrans to receive the CRE Awards for the 9th consecutive year! We are pleased to be awarded ‘Contact Center of the Year’, ‘Customer Satisfaction Quality System of the Year’, and ‘Employee Engagement Program of the Year’! These awards are providing strong evidence that DHL brand and service excellence is widely recognized! DHL Sinotrans will continue to put our focus on customers, seek to add value for customers, embrace the change in the future and moving forward. We also have three Superstars nominated from China CS team who won CRE individual awards; they are the ‘Project Manager of the Year’, ‘Customer Service Team Leader of the Year’ and ‘Customer Service Professional of the Year’. They put the Model for us with their professionalism and one-stop service attitudes. We are truly proud of having such excellent SUPERSTARTS!”


 

Ms. Gwen Wang, Vice President, National Customer Service
DHL – Sinotrans International Air Courier Ltd.


Winner of the 2017 CRE Awards:
Contact Center of the Year 2017 (Telecommunications – Under 3000 Seats)

CEO of the Year 2017 (Telecommunications Contact Center)

“Clearly everyone at Advanced Contact Center (ACC) Thailand is thrilled to be awarded this important accolade which recognizes the hard work and dedication from our staff in delivering the excellent and wonderful services to achieve ‘Contact Center of the Year (Telecommunications)’ and also to myself indeed ‘CEO of the Year’. Working toward these awards has been a challenging but very rewarding experience for ACC. We have learned a lot by working with Asia Pacific Customer Service Consortium and especially the Chairman, Mr. Jason Chu. We have shared so much useful information and indispensable experiences together. In short, ACC aims to provide customers with a world class experience that is beyond their expectations and believe everyone can do as well. We are incredibly grateful to the Awards Committee and the panel of experts for recognizing our efforts. Thank you.”

Ms. Jaiporn Srisakul, Managing Director

Advanced Contact Center Co., Ltd.

 

 

 


Winner of the 2017 CRE Awards:
Customer Satisfaction Quality System of the Year 2017

Contact Center of the Year 2017 (Logistics – Under 200 Seats)

People Development Program of the Year 2017 (Logistics)

CRM Manager of the Year 2017 (Logistics)

Customer Service Manager of the Year 2017 (Logistics – Contact Center)

Customer Service Professional of the Year 2017 (Logistics – Service Center)

Merit - Customer Service Team Leader of the Year 2017 (Service Center)

“DHL Express Taiwan is honored by APCSC for the 9th consecutive year, thanks to all colleagues in Customer Service Department. DHL Express Taiwan has been continually implementing the Insanely Customer Centric Culture (ICCC) and offering the exclusive 24/7 human response service hotline within local logistic industry. Thanks for our CS colleagues’ and cross function teams’ outstanding contribution, “As One” satisfying customers’ need and maintaining DHL’s leading position in logistic industry. DHL Express Taiwan will continually to make DHL the Provider of Choice.”

 

 

Ms. Angie Hung, Senior Director, Customer Service,
DHL Express Taiwan


Winner of the 2017 CRE Awards:

Employee Engagement Program of the Year 2017 (Banking)

“At RHB, upholding excellence in employee engagement is essential as we believe that our people are the most important assets. We are honoured to be conferred the ‘Employee Engagement Programme of the Year’ for our internal customer excellence journey through Workplace by Facebook. This achievement reflects our efforts in creating a cohesive work environment that engenders greater productivity. It has been a whole new and exciting experience for myself and colleagues at RHB with Workplace since 2017 and will continue the momentum in years to come. Lastly, we appreciate Asia Pacific Customer Service Consortium (APCSC) for recognising our best practises in using Workplace by Facebook for employee engagement.”

Mr. Mike Chan, Country Head / Chief Executive Officer

RHB Bank Singapore


Winner of the 2017 CRE Awards:
Best Internet+ of the Year 2017 (A.I. Social Support App)

Customer Experience Center of the Year 2017 (Customer Experience)

“We are very grateful to our users for their continued support and confirmation of Lenovo Services. This leads us to win this awards again. Because of your support and trust, we are able to do better. In the future, we will continue to adhere to the customer as the core, establish an omnichannel intelligent contact center, implement intelligent services, and provide users with a professional and warm user experience; establish the industry's top intelligent service system, and become a service benchmark in the Asia Pacific region.”

Ms. Ren Hai Bo, General Manager, Consumers and SME Online Service

Lenovo Services


Winner of the 2017 CRE Awards:
Customer Experience Center of the Year 2017 (Insurance – Contact Center)

“It is such a great honor and an exciting moment that we received ‘Customer Experience Center of the Year (Insurance)’ Award. We believe in Customer-Centric and Service-Driven. Combining insight of customer needs and foresight of market changes, as well as providing customers with highly competitive and superior value experience is every AIA China staff’s mission. Here I would like to thank all our customers for their long-term love and trust. Thank you Asia Pacific Customer Service Consortium for your professional guidance and high evaluation. Last but not least I would also like to take this opportunity to express my sincere gratitude to everyone who believed and supported AIA China at all times Thank you!”

 

 

Mr. Leo Zhang, COO

AIA China


Winner of the 2017CRE Awards:
Customer Experience Center of the Year 2017 (Telecommunications)

"We are very honored to be nominated for three consecutive years and receive the "Best Customer Experience Center" award from APCSC! This is also a reaffirmation of Far East's implementation of the "Serve With Heart, Think More About You" service. We believe with thorough acknowledgment to each customer's needs will be answered with a warm and satisfied smile. In the future, FET will continue to provide customers with amazing, high-quality services and think more about customers.At the same time congratulations on the 20th anniversary of the APCSC

Ms. Yvonne Li, President
Far EasTone

   

Winner of the 2017 CRE Awards:
Employee Engagement Program of the Year 2017 (Logistics – South Asia)

Contact Center of the Year 2017 (Logistics – Under 100 Seats)

Customer Satisfaction Quality System of the Year 2017 (Logistics – ASEAN)

 “Firstly, congratulations to APCSC for celebrating its 20th Anniversary – this is 20 years of providing one of the best platforms for industry leaders to share knowledge and to recognize excellence in customer service. We are extremely honoured to have received the awards this year as we believe that this is a strong affirmation that we are delivering best-in-class customer relationship excellence. Digitalization is the current buzzword on everyone’s minds; and we are no exception as we are finding new ways to ‘wow’ our customers by providing convenient yet innovative services while maintaining our Insanely Customer Centric Culture. Our Customers and our People remain at the heart of our business as we work towards our goal of being the Provider of Choice and the Employer of Choice.”

Mr. Nizam Md Agil, Vice President of Customer Service 
DHL Express Singapore


Winner of the 2017 CRE Awards:
Contact Center of the Year 2017 (Banking Taiwan – Under 100 Seats)

High Speed Customer Service of the Year 2017 (Banking)

“We are deeply honored to receive the awards of ‘Contact Center of The Year’ and ‘High Speed Customer Service of The Year’ from APCSC, especially it is the first time FEIB had participated the International CRE Awards nomination. FEIB, partnering with other service companies in Far Eastern Group, such as telecommunication / department stores / transportation / e-commerce co., offers full-fledge financial services to the public. Providing excellent service to meet customers’ satisfaction is always the responsibility of FEIB. These two awards not only represent FEIB’s world-class service commitment to customers, but also heart-warm recognition to employees’ devotion to work. We all learned and grew by participating and preparing the award application. Therefore, we’d like to thank APCSC for their recognition and thank our customers for their inspiration. FEIB will continue providing full range of financial services, innovating, and advancing in the era of digital banking.”

Mr. Thomas Chou, President

Far Eastern International Bank


Winner of the 2017 CRE Awards:
Global Support Services of the Year 2017 (Telecommunications)

CRM Director of the Year 2017 (Network Communications)

Customer Service Manager of the Year 2017 (Network Communications – Technical Center)

Merit - Project Manager of the Year 2017

Merit - Customer Service Manager of the Year 2017 (Technical Center)

“This is the 7th consecutive year for China Telecom Global to receive the Customer Relationship Excellence Awards. We feel deeply honored in winning the Global Support Services of the Year (Telecommunications) - a great recognition for our efforts in the pursuit of excellence in customer services, while motivating us to make continuous improvements and introduce new service initiatives. We would like to take this opportunity to thank our customers and APCSC to give this opportunity to us to share the best practices and development of customer services with industrial professionals. Going forward, we will continue to strive to provide excellent service to our customers.”

 

 

Mr. Li Qing, Vice President, Marketing
China Telecom Global Ltd


Winner of the 2017 CRE Awards:
Outsourcing Service of the Year 2017 (Contact Center – China)

“Teleperformance is honored to be recognized by the prestigious CRE Awards and awarded ‘Outsourcing Service of the Year.’ This is a high recognition of our continued focus on delivering customer centric solutions and experiences which ultimately benefit our client brands. For over 40 years we have managed outsource solutions and would like to recognize our people who continue to deliver service excellence daily on our client’s behalf. Thank you to APCSC for recognizing this effort and the value this creates. As the global leader in outsourcing customer management services, we will continue to invest, innovate and enhance the customer experience of our clients and business outcomes achieved.”

Mr. Joseph Wai, CEO

Teleperformance China

 


Winner of the 2017 CRE Awards:
Integrated Support of the Year 2017 (Telecommunications)

Customer Service Team Leader of the Year 2017 (Network Communications – Technical Center)

Customer Service Professional of the Year 2017 (Network Communications – Contact Center)

Merit - Customer Service Professional of the Year 2017 (Technical Center)

“China Telecom Shanghai Network Operation and Maintenance Center (Global Customer Service Center) is honored to receive the award of Integrated Support Team of the Year (Telecommunications) for fourth consecutive years. In addition, our team has received a total of four individual awards. These awards recognize our continual efforts and improvements in customer services over the years. The achievements well demonstrate the dedicated efforts of our frontline team in delivering premier services. All these prestigious accolades provide further impetus for us to work and serve customers better. At China Telecom Shanghai Network Operation and Maintenance Center, we will continue to enhance our services to meet or even to exceed our customers’ expectations.”

Mr. Shao Yang, Director of Global Customer Service Center
China Telecom Shanghai Network Operation and Maintenance Center


Winner of the 2017 CRE Awards:

Contact Center of the Year 2017 (Insurance Singapore – Under 50 Seats)

Customer Service Professional of the Year 2017 (Insurance – Contact Center)

Merit - Customer Service Professional of the Year 2017 (Contact Center)

“We are honored that our Contact Centre team has been commended by the Asia Pacific Customer Service Consortium (APCSC) for the fifth consecutive year. At Manulife Singapore, we are always looking for new ways to enhance the experience for our customers, and this award is a strong affirmation of our efforts to delight our customers in all their interactions with us. I also wish to offer my heartiest congratulations to our team members Zenith, Kai and Christine for their well-deserved individual awards, which recognise their passion and dedication in serving our customers with distinction.”

Dr. Khoo Kah Siang, President and CEO,

Manulife Singapore


Winner of the 2017 CRE Awards:

Best Internet+ of the Year 2017 (Automobile – China)

Customer Loyalty Program of the Year 2017 (Automobile – China)

“Maserati is very honored to win the award, which is an honor and also an incentive. On behalf of Maserati, I wish to express our heartfelt gratefulness to the Asia Pacific Customer Service Consortium. Maserati has always attached great importance to CRM, through continuous optimization, we have formed a very experienced CRM team. This award was a joint effort. On the occasion of the 20th anniversary of the Asia Pacific Customer Service Consortium, we would also like to extend our warmest congratulations. In the future, Maserati will always adhere to the customer-oriented faith and work together with the APCSC.”

Mr. William Pan, Senior CRM Manager

Maserati China


Winner of the 2017 CRE Awards:

Contact Center of the Year 2017 (Outsourcing Service – Above 3000 Seats)

CRM Director of the Year 2017 (Telecommunications Contact Center)

“China Telecom GZ Branch has been committed to establishing first-class professional outsourcing call center nationwide, which have more than 6500 seats and some supporting facilities. At present, GZ Branch has provided professional outsourcing service to over 120 domestic and oversea companies, multinational corporations, and government agencies, including government, finance, insurance, FMCG, and automobile, hotel. Many Fortune 500 and government sectors has been in cooperation with GZ call center for more than 10 years. The CRE Awards is renowned for its comprehensive, scientific and international assessment. Thank you for the recognition from APCSC. Joining the competition has expanded our international vision. I would like to avail myself of this opportunity to exchange with other business units to promote the standardization and sound development of the telecommunication industry.”

Mr. Shen Bo, Deputy General Manager, BEST TONE Information Service Center

China Telecom Corporation Limited Guangzhou Branch


Winner of the 2017 CRE Awards:
Customer Service Center of the Year 2017 (Banking)

“It is our honour to receive the Customer Service Centre of the Year award from Asia Pacific Customer Service Consortium this year. This award is a testament of our commitment to the pursuit of service excellence. DBS Bank is a well-recognized leader in digital transformation and innovation. As we continue to reimagine banking, we commit to make banking joyful for our customers. In this connection, our DBS Bank (Taiwan) Customer Centre colleagues are our frontline ambassadors providing services to our customers in way that is respectful, easy to deal with and dependable. And our goal is clear - we simply want to help our customers Live more, Bank less.”

Mr. LIM Him Chuan, General Manager

DBS Bank (Taiwan)


 Winner of the 2017 CRE Awards:
Customer Service Center of the Year 2017 (Telecommunications – China)

CRM Manager of the Year 2017 (Mobile)

Customer Service Team Leader of the Year 2017 (Mobile - Contact Center)

“It gives the Overseas Mobility Business Department of China Telecom Global Limited great honor to receive the ‘Customer Services Center of the Year’ from APCSC. Additionally, our team has received a total of two individual awards. All these awards demonstrated our sustained efforts in the past few years to promote best practices in customer services. A quality service culture is essential in sustaining and driving the continuous growth of our business which has become increasingly service-oriented. We believe that our service quality will be continuously enhanced to fulfill the higher expectations.”

Mr. Tao Zhang, Director of Overseas Mobility Business Department

China Telecom Global Limited


Winner of the 2017 CRE Awards:
People Development Program of the Year 2017 (Construction – Hong Kong)

“We would like to express our heartfelt thanks to Asia Pacific Customer Service Consortium (APCSC) for choosing our company as the recipient of the Customer Relationship Excellent (CRE) Awards and giving us the honor of “People Development Program of the Year”. We have committed ourselves to providing excellent service based on people-oriented philosophy, and devoted ourselves to developing advanced techniques and facilitating staff development. This award represents public recognition of the HKICIM Group. It will definitely motivate us to continue to improve our skills and techniques, staff development and training, service and social responsibilities, etc. Going forward, we will pursue a higher quality service standard and continue to work for the sustainable development of the community in the future.”

Mr. LIU Junchun, Vice Chairman of the Board

HKICIM Group


Winner of the 2017 CRE Awards:

Best Customer Experience Management of the Year 2017 (Property Management – Hong Kong)

“We are privileged to receive the ‘Best Customer Experience Management of the Year (Property Management) of the Customer Relationship Excellence (CRE) Award and would like to extend our special appreciation to APCSC for the award presentation. For Three Garden Road, we pay strong focus on customer service. All members of our team are committed to continuously provide high quality service and care to our tenants. Receiving the CRE Award is a great encouragement to our Company and would not have been possible without the support from our tenants, our Landlord (The Champion REIT) and The Great Eagle Group. This achievement will continue to be one of our major driving forces in providing the best customer experience at Three Garden Road.”

Mr. Henry Leung, Director and General Manager

The Great Eagle Properties Management Company, Ltd.


Winner of the 2017 CRE Awards:
Customer Service Manager of the Year 2017 (Mobile – Contact Center)

Customer Service Manager of the Year 2017 (Mobile – T & D Center)

Customer Service Analyst of the Year 2017 (Mobile – T & D Center)

Customer Service Professional of the Year 2017 (Mobile – Contact Center)

Customer Service Professional of the Year 2017 (Mobile – T & D Center)

Merit - Customer Service Team Leader of the Year 2017 (Contact Center)

Merit - Customer Service Professional of the Year 2017 (Contact Center)

“On behalf of CSL Mobile Limited, I wish to thank the Asia Pacific Customer Service Consortium for recognizing our efforts in constantly striving for customer service excellence. I would also like to thank each member of our team for his/her outstanding work and remarkable contribution. We are hugely grateful to our customers for their appreciation of CSL’s commitment to service excellence, while recognizing our industry leadership and reputation for innovation. We will continue to focus sharply on earning loyalty by seizing every opportunity to improve the overall customer experience and upholding an unswerving determination to succeed.”

Mr. Bruce Lam, Chief Marketing Officer

CSL Mobile Limited  


Winner of the 2017 CRE Awards:
Customer Service Manager of the Year 2017 (IoT Smart Home – Contact Center)

Customer Service Manager of the Year 2017 (IoT Smart Home – Service Center)

Customer Service Manager of the Year 2017 (IoT Smart Home – T & D Center)

Customer Service Team Leader of the Year 2017 (IoT Smart Home – Contact Center)

Customer Service Team Leader of the Year 2017 (IoT Smart Home – Service Center)

Customer Service Team Leader of the Year 2017 (IoT Smart Home – T & D Center)

Customer Service Professional of the Year 2017 (IoT Smart Home – Contact Center)

Customer Service Professional of the Year 2017 (IoT Smart Home – Service Center)

Customer Service Professional of the Year 2017 (IoT Smart Home – T & D Center)

“This year, we are bestowed to receive another 9 prestigious awards from APCSC. Also gratifying is the fact this is the second consecutive year HKT Customer Service Center is being honored with Customer Relationship Excellent (CRE) Awards in recognition of our distinguished efforts not only to serve the community of Hong Kong, but also to enhance the overall user experience of customers embracing technology in their daily lives by adopting HKT Smart Living services. Congratulations to the teams responsible for bringing this honor to HKT and last but not least, I would like to extend my gratitude towards their excellent and dedicated services delivered wholeheartedly in every aspect in order to consistently manifest our service motto – ‘Here To Serve’.”

Mr. Harvey Wong, Vice President, Business Development & Customer Service Center
  HKT Limited


Winner of the 2017 CRE Awards:
Customer Service Manager of the Year 2017 (Entertainment – Contact Center)

Customer Service Manager of the Year 2017 (Entertainment – Technical Center)

Customer Service Team Leader of the Year 2017 (Entertainment – Contact Center)

Customer Service Team Leader of the Year 2017 (Entertainment – Technical Center)

Customer Service Professional of the Year 2017 (Entertainment – Contact Center)

Customer Service Professional of the Year 2017 (Entertainment – T & D Center)

Merit - Customer Service Professional of the Year 2017 (Contact Center)

 “We would like to thank Asia Pacific Customer Service Consortium for the honour as well as recognition of our efforts for pursuing customer services excellence over the years. I shall also take this opportunity to thank all of our talents at the Telebet Services Department, for their outstanding work and remarkable contributions. Last but not least, we are grateful for our customers’ support, and shall continue to strive harder for even better customer service excellence.”

Ms Anita Tam, Senior Telebet Manager

The Hong Kong Jockey Club


Winner of the 2017 CRE Awards:
Customer Service Professional of the Year 2017 (Insurance – Service Center)

Merit - Customer Service Professional of the Year 2017 (Service Center)

“We are extremely proud that two of our frontline staff have been recognised for their outstanding performance. Cheryl Tok Shi Ling for Customer Service Professional of the Year (Service Center) award and Jeremy Lim Jia Wei for achieving the Merit Customer Service Professional of the Year (Service Center), which is truly a testament of their professionalism in servicing customers and their dedication to service excellence. They are indeed deserving winners. As a company, we believe in putting our customers at the heart of everything we do, constantly improving and transforming ourselves to provide the best possible experience and solutions for our customers. These awards signify our steadfast commitment to our customers and we look forward to being an integral part of our customers' life journeys, helping them live healthier, longer, better lives.”

Mr Patrick Teow, Chief Executive Officer

AIA Singapore

 


Winner of the 2017 CRE Awards:
CRM Director of the Year 2017 (Outsourcing)

“I am very grateful to Asia Pacific Customer Service Consortium for granting me the honor. At the same time, I also want to express my gratitude to the company I have ever worked for. This benefited me a lot in cognitive learning. I am lucky to meet our excellent team as I was given the opportunity and challenge. We have been fighting all the way regardless of difficulty and challenge ahead and we are adhering to the professional innovative spirit to overcome obstacles in the challenge again and again to achieve the mission -Improve in details, Innovation in products.”

Ms. Amy Zhao, Senior Director, Customer Service Center

Rkylin Group


Winner of the 2017 CRE Awards:
Project Manager of the Year 2017 (Network Communications)

Customer Service Manager of the Year 2017 (Network Communications – Service Center)

Customer Service Team Leader of the Year 2017 (Network Communications – Service Center)

“We are very pleased that our outstanding members have won the “Customer Service Manager of the Year (Service Center)”, “Customer Service Team Leader of the Year (Service Center)” and “Project Manager of the Year” award. It is a distinct honour to continue our momentum of winning recognition from APCSC for years. Being recognized with the awards of offering excellent services throughout this decade is a great encouragement towards our team. Supported by the company’s long-term motto of service excellence and customer-oriented strategies, we have built up a dedicated team of service professionals which keeps on supporting the company’s innovative products and services all the time. Innovation Never Stops” is always our key value to attain elevating standards in our service level and solution offerings. We will keep on mobilizing every staff of the company to deliver the excellent and dedicated services in every aspect.”

Ms. Christine Zee, General Manager of Customer Services & Support

CITIC Telecom CPC


Winner of the 2017 CRE Awards:
Customer Service Team Leader of the Year 2017 (Transportation – Service Center)

Customer Service Professional of the Year 2017 (Transportation – Service Center)

Merit - Customer Service Professional of the Year 2017 (Service Center)

“As a leading public transport operator, we put commuters at the heart of our service. In line with this, we equip our people to deliver caring, reliable, safe and secure (CARES) customer service. We are therefore very delighted that three of our employees are being recognised by the Asia Pacific Customer Service Consortium for delivering exemplary customer service. This is an affirmation of our commitment and efforts in our service excellence journey.”

Mr. Gan Juay Kiat, CEO

SBS Transit Ltd


Winner of the 2017 CRE Awards:
Customer Service Team Leader of the Year 2017 (Retail Service – Contact Center)

Customer Service Professional of the Year 2017 (Retail Service – Contact Center)

“Watsons Water is honored to once again accredited with ‘Customer Service Team Leader of the Year (Contact Center)’ and ‘Customer Service Professional of the Year (Contact Center)’ as part of the CRE Awards organized by APCSC for the fourth year. I’m pleased that with our dedicated and committed team, Watsons Water’s customer service has been recognized as world-class standard with our ‘We Care’ customer service mission. The awards are definitely recognition and motivation for us to continuously contribute with strategic values to our customers and be a customer centric loyalty brand in the coming future.”

Mr. Raymond Leung, General Manager

Watsons Water


Winner of the 2017 CRE Awards:

Customer Service Team Leader of the Year 2017 (Network Communications – Contact Center)

Customer Service Professional of the Year 2017 (Network Communications – Technical Center)

“We are much honored that two members of our team have won ‘Customer Service Team Leader of the Year (Technical Center)’ and ‘Customer Service Professional of the Year (Contact Center)’ this year again. Winning CRE Awards for years is a strong testament of our commitment to service excellence and outstanding performance of front-line staff. As a service-driven ICT service provider, CEC is renowned for high standard of professional service in the industry and always striving to offer a comprehensive range of innovative solutions to customers through advanced technologies, internationally and domestically certified operations processes and well-established network infrastructure. We would also like to take this opportunity to thank APCSC for their long-term dedication in promoting customer relationship excellence. Moving forward, we will continue to devote our best efforts in providing high quality and extensive services to customers to exceed their expectations.”

Mr. Chris Fung, Vice President of Engineering & Services

China Enterprise ICT Solutions Limited (CEC)

 

 


Winner of the 2017 CRE Awards:
Customer Service Professional of the Year 2017 (Service Desk – Contact Center)

Merit - Customer Service Professional of the Year 2017 (Contact Center)

 “We are extremely honoured to be recognised by the Asia Pacific Customer Service Consortium this year for these two distinguished awards, namely Winner Customer Service Professional of the Year (Service Desk – Contact Center) and Merit Customer Service Professional of the Year (Contact Center). These awards truly recognise the customer-centric culture embraced by The Hong Kong Jockey Club (Property Facilities Services Hotline) and such affirmation from APCSC is absolutely a great encouragement to us and it surely motivates us to improve continuously.”

Ms. Wendy Li, Facilities Services Manager

The Hong Kong Jockey Club


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