- Recognition of
participating organisation's achievements in Customer Service,
increasing and enhancing its credibility and image in the market
place
- Increased
customer perception and confidence in dealing with the
organisation
- Continuous
improvement opportunities and benchmarking of the organisation's
Customer Service efforts through APCSC's comprehensive CRM
Benchmarking program
- Greater focus on
Customer Service throughout the entire organisation
- Increased morale
at all levels of the organisation
|
- Customer
Satisfaction Quality System of the Year 2010
EDDIE LING SHING YAN, CITIC
TELECOM INTERNATIONAL CPC LIMITED
- CRM Director
of the Year 2010 (ICT)
2010 Customer Relationship Excellence Winner Statement:
“We are very pleased
and honored that two members of our CITIC Telecom CPC staff have won
“Customer Service Professional of the Year (Technical Center) and
“CRM Director of the Year (ICT)” this year. Winning CRE awards for
four consecutive years is another one of our testaments on our
long-term dedication in providing the best customer care in every
aspect. As a trusted ICT solution partner in Asia Pacific, CITIC
Telecom CPC pledges to deliver excellent services to customers
through world-class technologies, best process and continuous people
development. We are very encouraged with these two new CRE awards,
which is recognition of service quality of our frontline
professional and relationship management strategies, as well as a
strong motivation for us to continuously deliver excellent service
in future.”
Mr. Eddie Ling
General Manager of Customer
Services & Support of CITIC Telecom CPC |
