Customer Relationship Excellence Awards 2011
Recognising Organisations and individuals that excel in Customer Service!
   
 


About the CRE Awards
  Chairman's Introduction
  Benefits
  Overview
  CRE Awards Categories
  Photo Gallery
  Winner Statements
  Membership
  Registration
  Nominate a Company
 
Supporting Organisations
  Judging Panel
  CRE Awards Organiser
 
Enrolment Procedures
  Important Dates
  Schedule of Fees
 
CRE Model and Training
CSQS
CCSA
CCSM

Winner Presentations
  2010
  2010 Winner Photos
  2009
  2009 Winner Photos
  2008
  2008 Winner Photos
  2007
  2007 Winner Photos
  2006
  2006 Winner Photos
  2005
  2004
  2003
  2002
 
  Press Releases
  Global Certification
  Customer Service
Quality Standard (CSQS)
  APCSC Summit
  Best-in-Class Presentation
   
Benefits of the Awards

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  • Recognition of participating organisation's achievements in Customer Service, increasing and enhancing its credibility and image in the market place
  • Increased customer perception and confidence in dealing with the organisation
  • Continuous improvement opportunities and benchmarking of the organisation's Customer Service efforts through APCSC's comprehensive CRM Benchmarking program
  • Greater focus on Customer Service throughout the entire organisation
  • Increased morale at all levels of the organisation

MTR CORPORATION LIMITED

- Customer Satisfaction Quality System of the Year 2010

(Public Transport)


EDDIE LING SHING YAN, CITIC TELECOM INTERNATIONAL CPC LIMITED

 - CRM Director of the Year 2010 (ICT)


2010 Customer Relationship Excellence Winner Statement:

 

 “We are very pleased and honored that two members of our CITIC Telecom CPC staff have won “Customer Service Professional of the Year (Technical Center) and “CRM Director of the Year (ICT)” this year. Winning CRE awards for four consecutive years is another one of our testaments on our long-term dedication in providing the best customer care in every aspect. As a trusted ICT solution partner in Asia Pacific, CITIC Telecom CPC pledges to deliver excellent services to customers through world-class technologies, best process and continuous people development. We are very encouraged with these two new CRE awards, which is recognition of service quality of our frontline professional and relationship management strategies, as well as a strong motivation for us to continuously deliver excellent service in future.”

 

Mr. Eddie Ling

General Manager of Customer Services & Support of CITIC Telecom CPC

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