• Recognition of participating organisation's achievements in Customer Service, increasing and enhancing its credibility and image in the market place
• Increased customer perception and confidence in dealing with the organisation
• Continuous improvement opportunities and benchmarking of the organisation's Customer Service efforts through APCSC's comprehensive CRM Benchmarking program
• Greater focus on Customer Service throughout the entire organisation
• Increased morale at all levels of the organisation

PACIFIC SATELLITE INTERNATIONAL LIMITED - Customer Satisfaction Quality System of the Year 2005 (Integrated Communication)

HYSAN DEVELOPMENT COMPANY LIMITED - Best Use of Knowledge Management of the Year 2005

2005 Customer Relationship Excellence Winner Statement:

New World Telecom is honoured to have received four awards this year. We endeavour to deliver quality customer service for pre-sales and after-sales activities, with particular attention to provide focus on the customized services to our corporate customers. We also value the professional ride on the latest professional developments in technology, service delivery processes, human resources and performance management for the best advantages of our customers. We will continue to strive for world-class service to win even higher level of satisfaction from the customers in the future.

Ms. Anita Tam, General Manager, Customer Service

New World Telecommunication Limited