|For Corporate and Service Providers|
|Customer Relationship Excellence – Outstanding Achievement
Organizations that have a world-class customer support infrastructure, continuous improvement of customer satisfaction and relationship excellence will be awarded the Outstanding Achievement Award. This is in recognition of their superior and unparalleled service to their customers and their contribution to the success of the organization. Please kindly note that in order to apply for the “CRE Outstanding Achievement” you will need to enroll in at least 3 other corporate categories to ensure comprehensive assessment to reflect the Outstanding Achievement.
Corporate Environmental & Social Leadership of the Year
Organizations who have demonstrated leadership in corporate social responsibility and environmental management achievements will be awarded with recognition on their commitment to supporting both responsible environmental and social best business practices including environmentally sustainable practices company-wide, including water conservation; paper, carbon and waste reduction; energy efficiency, green management and employee awareness training to ensure the sustainable long term growth and development of business and community. Applicants need to apply for 1 additional CRE Awards Corporate Category in order to apply for the Corporate Environmental & Social Leadership of the Year.
Corporate Health and Safety Achievement of the Year
Organizations who have demonstrated excellent achievements in safety records, accident prevention, protection of health, safety and welfare in workplace and employment will be awarded with recognition on their corporate wide commitment to promote and implement world class health and safety policy and best practices in the workplace for employers and employees including health and safety policy, board level commitment; regular safety, health risk and hazard assessments; good safety records, training, and sustainable practices company-wide. Applicants need to apply for at least 1 additional CRE Awards Corporate Category in order to apply for the Corporate Health and Safety Achievement of the Year.
Best Clubhouse of the Year
Management companies that consistently provide excellent clubhouse services and high quality facilities with excellent service environment for their customers, club members, VIP guests in the estates, leisure, entertainment, hotels and resorts, will be awarded recognition. Recognized clubhouse teams should provide excellent and comprehensive services including hospitality services through restaurant, banquet or event services; leisure services through recreational and sports facilities. The management of clubhouse staff quality, training, facilities and services diversity, clubhouse design, landscape and environment will be taken into consideration.
Best Customer Experience Management of the Year
Best Social Media Program
of the Year
Best Use of Knowledge Management of the Year
Best Use of Technology of the Year
Contact Center of the Year
Customer Experience Center of the Year
Companies who have invested and operated outstanding customer experience centers or flagship stores with state of the art facilities, customer oriented design, and interactive technologies to show case their innovative products and services branding, together with professional consultants and service ambassadors to help each customer resolve problems, identify the best solutions meeting their personal requirements, and consistently achieve excellent customer experience feedback, word of mouth, and customer loyalty, will be awarded recognition. In addition, service encounter, service culture, team spirit, product knowledge, and customer service best practices will be taken into consideration.
Customer Service Center of the Year
Organizations who actively engage and motivate their employees creatively through leadership effectiveness, corporate and employee communications, learning and growth development, or corporate social responsibility community programs to achieve high performances in service delivery and quality, operational efficiency and productivity, employee engagement survey and feedback, and customer satisfaction and loyalty, will be awarded recognition. In addition, motivated employees will often lead to better team work, lower absenteeism and staff turnover rate, and build a strong customer centric culture and supportive work environment.
Customer Engagement Program of the Year
Organizations that have embraced customer engagement and implemented service campaigns, solutions and programs that are delighting customers with positive word of mouth, will be awarded recognition on their efforts in finding creative, innovative and compelling new ways to engage customers through different channels, i.e., in-store, online to offline, mobile, traditional and social media — taking the initiative to deliver improved experience and achieving business success.
Customer Relationship Marketing Service of the Year
Companies who offer effective relationship marketing programs, sales and service execution teams and execution teams that continue to offer sustained customer relationship and affiliation with different segments of the customer base to achieve business goals and customer relationship excellence will be awarded recognition.
Corporate Service Team of the Year
Customer Loyalty Program of the Year
Customer Satisfaction Quality System of the Year
Field Support Team of the Year
Global Support Services of the Year
High Speed Customer Service of the Year Innovative Technology of the Year
High Speed Customer Service of the Year
Innovative Technology of the Year
Integrated Support Team of the Year
Mission Critical Support Service of the
Online Customer Service of the Year
Companies who provide online services to customers through the internet and online technologies as a strategic channel and solution for excellent service and support will be awarded recognition on their efforts in providing an easy-to-use web services including but not limited to customer service, ICT support, HR, sales, CRM related functions.
Outsourcing Team of the Year
People Development Program of the Year
Public Service of the Year
Public services that improve efficiency, transparency, accountability, responsiveness, and delivery of services; foster participation in policy making decisions through innovative mechanisms from the public organizations, education, government agencies at national or sub-national level, and public-private partnerships.
|CEO of the Year
The nominee must have demonstrated vision and leadership in building the organization with strong customer loyalty, superior brand and strong financial performance with customer centric culture. This includes ongoing strategies and continuous initiatives where the nominee's visions, business insights, leadership to communicate and inspire have guided his or her organization to a new level of growth, achievement and public recognition.
Entrepreneur CEO of the Year
CRM Director of the Year
CRM Manager of the Year
The nominee must have demonstrated a solid commitment to elevating and raising the service and quality standard, and leading his or her team as well as motivating and providing guidance to the team for achieving the CRM program objectives and business results. The nominee must also implement and manage various CRM initiatives and programs, i.e., Customer Experience Management, Customer Retention and Loyalty, Relationship Marketing programs for increasing customer loyalty, satisfaction, and revenue contribution in emphasizing the value of Customer Relationship Excellence throughout the organization by leading his or her team on the path to success.
Customer Service Analyst of the Year (New)
Ø Contact Center/Customer Service/Customer Care/Customer Relations
Ø Customer Relationship Management/Customer Experience Management/Loyalty Program/Service Quality
Ø Business Development/Sales/Marketing
The nominee must have demonstrated a
solid commitment to elevating and raising the standard of Customer
Service throughout the organization by contributing in-depth analysis
and insights on customer behaviors, complaints, satisfaction, loyalty,
as well as operation, manpower planning, cost to serve, and
benchmarking, etc., in order to uplift the service quality, business
performance, productivity, and ROI of the business unit.
Customer Service Manager of the Year
Ø Service Center
Customer Service Team Leader of the Year
Ø Contact Center
Ø Service Center
Customer Service Professional of the Year
Ø Contact Center
Ø Service Center
Additional notes on the sub-categories:
Ø Contact Center sub-category refers to operations and working environment in the call centers or contact centers.
Ø Service Center sub-category refers to operations and working environment in the face-to-face counter service centers, retail networks, or shopping centers, etc.
Ø Technical Center sub-category refers to operations and working environment in the IT systems, helpdesk, field support, or technical support services operations.