EATON HOTEL HONG KONG Group Photo
WELL BORN REAL ESTATE MANAGEMENT LIMITED - Customer Experience
Management of the Year 2005
2005 Customer Relationship Excellence Winner Statement:
We are very honoured to receive this award for our Satisfaction
Management System designed as a continuous service improvement
process to gauge tenants’ satisfaction levels and to identify
areas for improvement. The system has proved to be a valuable
means to capture important feedback on customer expectation. We
are encouraged by the recognition and it is certainly an impetus
for us to continue our efforts in striving for service
excellence.
Mr. Mingo Kwan, Asset Management Director
Hysan Development Company Limited |
