The Asia Pacific Customer Service Consortium was founded in January 1998 to mobilize the government, universities, and the business community to facilitate the continuous enhancement of customer service in Asia Pacific.

With increasing growth in the financial, telecom and tourism industry, there is an ever increasing emphasis on service quality. Customer service issues in customer service center, technology and management; retention, motivation, training and development of customer service staff; customer loyalty and retention and many others are becoming increasingly important and more so challenging with higher customer demand. That is why many corporations are interested in joining as members in the consortium effort. Their vision, and ours, is to build the major cities of Asia as a premier service center.

Our organisation is the first cross industries consortium of leading corporations in the region that focuses on customer service.

We believe that leading companies in different industries can and should:

• Learn from one another
• Pool resources to innovate where no one has yet found an acceptable solution

Objectives
We provide a better understanding & continuous enhancement of good customer service by:

• Conducting research and development studies specific to members' needs
• Providing the infrastructure for learning
• Organizing meaningful events

Our ultimate mission is to:

• Elevate the customer service quality across Asia
• Make Asia a better place to live and do business
  

CHUNGHWA TELECOM CO., LTD.

- Best Use of Knowledge Management of the Year 2010 (Telecommunications)

DHL-SINOTRANS INTERNATIONAL AIR COURIER LTD.

 - Contact Center of the Year 2010 (Under 1000 Seats)

2010 Customer Relationship Excellence Winner Statement:

“It’s our honor to receive ‘Contact Center of the Year’ and the other three of individual awards for the second consecutive year. This is a tremendous encouragement and recognition of our dedicated efforts in providing high-quality service through upgrading more advanced technologies, successful Customer Voice Re-focus program and providing more customized service solutions in the past year. At DHL-Sinotrans, we view customer service as a key differentiator and has invested in each customer touch point. The awards will motivate us to offer best-of-class service and become our customers’ First Choice.”

Mr. Wu Dongming, Managing Director

DHL-Sinotrans