Customer Relationship Excellence Awards

Overview of Awards Process

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Open for Applications

Applications and Nomination can be submitted online or by fax

Application Deadline

31st December 2011

Self Assessment Questionnaire

Participants must complete a comprehensive self assessment questionnaire

Business Case Presentations

Award Participants have the opportunity to present their business case at the Customer Loyalty Award Forum that is only open to the participants of the CRE Awards and APCSC corporate members

Stage One Screening

Stage One shortlist of applicants are notified

Mystery Call

Mystery calls will be made to the participating organizations. For service centers, mystery visits will be made, and for confidential centers, a site visit will be made

Stage Two Screening - CSQS Onsite Assessment

Applicants’ data, self assessment, mystery call findings with onsite assessment will be referenced to the Customer Service Quality Standard (CSQS) to establish use of Best Practices. Site visit Q&A Session to double check and clarify self assessment details

Public Webvoting

General public and customers of the participating organizations will have the opportunity to vote for their CRE company.

Winner Selection

Winners are selected based on the above balanced score card assessment results by the Judging Panel of experts.

CRE Awards Dinner Ceremony and Trophy Presentation

Trophies and certificates will be awarded to the winners at the CRE Awards Dinner Ceremony

Press Release & Publication of Newspaper Supplements

Winners will be invited to contribute and support a special newspaper supplement. Interview opportunity would be provided to the winning companies

CITYBASE PROPERTY MANAGEMENT LTD. – THE CENTER

- People Development Program of the Year 2010 (Property Management)

GOODWILL MANAGEMENT LIMITED

- Corporate Environmental & Social Leadership of the Year 2010 (Property Management)

2010 Customer Relationship Excellence Winner Statement:

“Goodwill Management Limited, a section of Portfolio Leasing Department, is honored to receive the prestigious Customer Relationship Excellence Awards under the corporate category of Corporate Environmental & Social Leadership of the Year (Property Management), High Speed Customer Service of the Year (Property Management) and Integrated Support Team of the Year (Merit). The awards represent recognition of our effort in delivering premium service and maintaining good rapport with our customers as well as a drive for our staff to further render up-market service. Since continuous improvement is one of the keys to success, Goodwill Management Limited shall keep on providing quality property management services with a view to becoming the role-model in the market.”

Mr. Patrick Sit,

General Manager of Portfolio Leasing Department

Director of Goodwill Management Limited

Henderson Land Group