Customer Relationship Excellence Awards 2011
Recognising Organisations and individuals that excel in Customer Service!
   
 


About the CRE Awards
  Chairman's Introduction
  Benefits
  Overview
  CRE Awards Categories
  Photo Gallery
  Winner Statements
  Membership
  Registration
  Nominate a Company
 
Supporting Organisations
  Judging Panel
  CRE Awards Organiser
 
Enrolment Procedures
  Important Dates
  Schedule of Fees
 
CRE Model and Training
CSQS
CCSA
CCSM

Winner Presentations
  2010
  2010 Winner Photos
  2009
  2009 Winner Photos
  2008
  2008 Winner Photos
  2007
  2007 Winner Photos
  2006
  2006 Winner Photos
  2005
  2004
  2003
  2002
 
  Press Releases
  Global Certification
  Customer Service
Quality Standard (CSQS)
  APCSC Summit
  Best-in-Class Presentation
   
Press Releases

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June 9, 2011
Announcement of the 2010 CRE Awards Winners
June 2, 2010
Announcement of the 2009 CRE Awards Winners  
June 26, 2009
Announcement of the 2008 CRE Awards Winners  
June 27, 2008
Announcement of the 2007 CRE Awards Winners
December 28, 2007
Four CPIC Branches Receive the Customer Relationship Excellence Awards 2006
July 6, 2007
Announcement of the 2006 CRE Awards Winners
July 12, 2006
Announcement of the 2005 CRE Awards Winners
April 24, 2006
Announces the Finalists of 2005 Customer Relationship Excellence Awards
February 9, 2006
The Customer Loyalty Awards Forum & Certificate in Customer Service Management Organized by APCSC
May 12, 2005
Announcement of the 2004 CRE Winners
May 6, 2004
Announcement of the 2003 CRE Winners
February5, 2004
Announcement of the 2003 CRE Award Finalists
September 9, 2003
2002 CRE Awards Dinner Ceremony
June 2, 2003
Announcement of the 2002 CRE Winners
January 15, 2003
Announcement of the 2002 CRE Award Finalists
November 6, 2002
Announcement of the launch of 2002 CRE Awards


2010 CRE Awards Winners Group Photo


 

DHL – SINOTRANS INTERNATIONAL AIR COURIER LTD. received the Contact Center of the Year 2010 (under 1000 seats) from Mr. Jason Chu, Chairman of APCSC

 


2010 Customer Relationship Excellence Winner Statement:  

Mr. Wu Dongming, Managing Director of DHL-Sinotrans: “It’s our honor to receive ‘Contact Center of the Year’ and the other three of individual awards for the second consecutive year. This is a tremendous encouragement and recognition of our dedicated efforts in providing high-quality service through upgrading more advanced technologies, successful Customer Voice Re-focus program and providing more customized service solutions in the past year. At DHL-Sinotrans, we view customer service as a key differentiator and has invested in each customer touch point. The awards will motivate us to offer best-of-class service and become our customers’ First Choice. ”

Mr. Wu Dong Ming,

Managing Director of DHL-Sinotrans

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