Customer Relationship Excellence Awards 2017
Recognising Organisations and individuals that excel in Customer Service!
   
 


About the CRE Awards
  Chairman's Introduction
  Benefits
  Overview & Enrolment Procedures
  CRE Awards Categories
  Photo Gallery
  Winner Statements
  Membership
  Newspaper Coverages
  Registration
  Nominate a Company
 
Supporting Organisations
  Judging Panel
  CRE Awards Organiser
 
CRE Model and Training
CSQS
CCSA
CCSM

Winner Presentations
  2016
  2016 Winner Photos
  2015
  2015 Winner Photos
  2014
  2014 Winner Photos
  2013
  2013 Winner Photos
  2012
  2012 Winner Photos
  2011
  2011 Winner Photos
  2010
  2010 Winner Photos
  2009
  2009 Winner Photos
  2008
  2008 Winner Photos
  2007
  2007 Winner Photos
  2006
  2006 Winner Photos
  2005
  2004
  2003
  2002
 
  Press Releases
  Global Certification
  Customer Service
Quality Standard (CSQS)
  APCSC Summit
  Best-in-Class Presentation
   
Awards Statement

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2016 Winner Statements

 Manulife Singapore

 

- Contact Center of the Year 2016

 (Insurance – Under 50 Seats)

- Customer Service Professional of theYear 2016

 (Insurance – Contact Center)


 

DHL Express South Africa

 

- Customer Service Center of the Year 2016 (Logistics)
- Best Use of Knowledge Management of the Year 2016 (Logistics)
- Customer Service Professional of the Year 2016

(Logistics – Contact Center)
 


2016 Customer Relationship Excellence Winner Statement:

“I am very happy that the good work of our Contact Centre team, Daniel, Jeremy, and Sok Hwee has been recognised at this year’s CRE Awards. They are well-deserved winners. At Manulife Singapore, understanding our customers’ needs and providing the best possible customer experience are what we do on a daily basis. We constantly try to improve the way we do things by placing our customers at the core of our business and ensuring we have the best people looking at helping and solving customer issues.”

Mr. Naveed Irshad

 President and CEO

 Manulife Singapore

 

 “We are extremely honoured to receive awards in two major 2016 Customer Relationship Excellence Awards categories as well as three individual categories. This achievement is an acknowledgement of the organization’s strong focus on customer service and recognizes the hard work and commitment of DHL in driving business and service excellence in South Africa and around the world. The company is consistently able to unlock human capital potential, and marry these talents with innovative industry solutions which ultimately improve the level of customer service. We truly value external recognition and believe that it affirms our position as International Specialists in the logistics industry.”

 

Mr. John Lucas

 Managing Director

 DHL Express South Africa

2015 Winner Statements
2014 Winner Statements

2013 Winner Statements

2012 Winner Statements
2011 Winner Statements
2010 Winner Statements
2009 Winner Statements
2008 Winner Statements
2007 Winner Statements
2006 Winner Statements
2005 Winner Statements
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
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