Customer Relationship Excellence Awards 2017
Recognising Organisations and individuals that excel in Customer Service!
   
 


About the CRE Awards
  Chairman's Introduction
  Benefits
  Overview & Enrolment Procedures
  CRE Awards Categories
  Photo Gallery
  Winner Statements
  Membership
  Newspaper Coverages
  Registration
  Nominate a Company
 
Supporting Organisations
  Judging Panel
  CRE Awards Organiser
 
CRE Model and Training
CSQS
CCSA
CCSM

Winner Presentations
  2016
  2016 Winner Photos
  2015
  2015 Winner Photos
  2014
  2014 Winner Photos
  2013
  2013 Winner Photos
  2012
  2012 Winner Photos
  2011
  2011 Winner Photos
  2010
  2010 Winner Photos
  2009
  2009 Winner Photos
  2008
  2008 Winner Photos
  2007
  2007 Winner Photos
  2006
  2006 Winner Photos
  2005
  2004
  2003
  2002
 
  Press Releases
  Global Certification
  Customer Service
Quality Standard (CSQS)
  APCSC Summit
  Best-in-Class Presentation
   
International CRE Awards Media & Newspaper Coverages

      繁體 | 简体

 
SingTao Daily, August 14, 2017
Post-event Supplement (Full Version)

CRE Awards Congratulation note

CRE Awards 2016 Winner list and CSQS Site Visits

People Site Certification and CRE & CSQS Roundtables

CRE & CSQS Leadership Summit and CRE & Innovation Expo

International CRE Awards Dinner Ceremony

20 Anniversary Congratulation note

APCSC Momentous Times of 20 years

Continuous Technologies International Limited
Hang Lung Properties Limited
CITIC Telecom CPC

Henderson Land Development Co. Ltd.

The Standard, July 18, 2017

Post-event Supplement (Full Version)

CRE Awards Congratulation note & 2017 Corporate & Individual Winner List

2017 CRE & CSQS Leadership Summit, People Site Certification, CSQS Site Visits and CRE & Innovation Expo

AXA’s Customer Strategy creates Transformational Success

Hang Lung Properties “Go the Extra Mile” for Customer Relationship Excellence!

MingPao by Hang Lung Properties Limited, June 22, 2017

Hang Lung Properties Limited

The Standard, June 15, 2017

Pre-event Supplement

SingTao Daily, June, 2017
Pre-event Supplement issued on 19 June
Pre-event Supplement issued on 12 June
Pre-event Supplement issued on 6 June
Pre-event Supplement issued on 1 June
SingTao Daily, July 11, 2016
Post-event Supplement (Full Version)

CRE Awards Congratulation note

CRE Awards 2015 Winner list and CSQS Site Visits

People Site Certification and CRE & CSQS Roundtables

CRE & CSQS Leadership Summit and CRE & Innovation Expo

International CRE Awards Dinner Ceremony

McDonalds
The Hongkong Electric Co., Ltd.
PolyVision
CITIC Telecom CPC
Henderson Land Development Co. Ltd.

Watsons Water

The Standard, July 6, 2016

Post-event Supplement (Full Version)

CRE Awards Congratulation note & 2016 Corporate & Individual Winner List

2016 CRE & CSQS Leadership Summit, People Site Certification, CSQS Site Visits and CRE & Innovation Expo

Eptica big wins on CEO & CRE Innovative Linguistics Awards

Eptica

The Standard, June 2, 2016

Pre-event Supplement

SingTao Daily, May , 2016

Pre-event Supplement issued on 18 May

Pre-event Supplement issued on 25 May

Pre-event Supplement issued on 31 May

2016 CRE Awards Corporate & Individual Winner List

The Standard, July 7, 2015

Post-event Supplement (Full Version)

CRE Awards Congratulation note & 2015 Corporate & Individual Winner List

2015 CRE & CSQS Leadership Summit, People Site Certification, CSQS Site Visits and CRE & Innovation Expo

Hang Lung Properties Limited

Hong Kong Economic Times, July 6, 2015
Post-event Supplement (Full Version)

CRE Awards Congratulation note

CRE Awards 2014 Winner list and CSQS Site Visits

People Site Certification and CRE & CSQS Roundtables

CRE & CSQS Leadership Summit and CRE & Innovation Expo

Hang Lung Properties Limited
The Hongkong Electric Co., Ltd.
Henderson Land Development Co. Ltd.
CITIC Telecom CPC
The Hong Kong Jockey Club
Prudential Hong Kong Limited
Watsons Water

2015 Annual Report by AXA Life Japan
AXA Life Japan
CBN (第一財經) by Shanghai Wheelock Square, January 15, 2015
Shanghai Wheelock Square Development Ltd
Sunday Time (Singapore) by Manulife (S) Pte Ltd.

CRE Awards Coverage

Manulife (S) Pte Ltd. Press Release

The Standard, July 9, 2014

Post-event Supplement (Full Version)

CRE Awards Congratulation note & 2014 Corporate & Individual Winner List

2014 CRE & CSQS Leadership Summit, CSQS Site Visits and CRE & Innovation Expo

People Site Certification, CRE & CSQS Roundtables and Fellow Membership

Hang Lung Properties Limited

QNet Limited

Hong Kong Economic Times, July 7, 2014

Post-event Supplement (Full Version)

CRE Awards Congratulation note

CRE Awards 2013 Winner list and CSQS Site Visits

People Site Certification and CRE & CSQS Roundtables

CRE & CSQS Leadership Summit and CRE & Innovation Expo

Hang Lung Properties Limited

The Hongkong Electric Co., Ltd.

Henderson Land Group Property Management Department

Prudential Hong Kong Limited

Citic Telecom International CPC Limited

Hong Kong Economic Times, June 16, 2014
Pre-event Supplement
The Standard, June 11, 2014
Pre-event Supplement
Hong Kong Economic Times, June 9, 2014
Pre-event Supplement
Hong Kong Economic Times, June 3, 2014
Pre-event Supplement
Hong Kong Economic Times, May 27, 2014
Pre-event Supplement
The Standard, July 16, 2013

Post-event Supplement (Full Version)

CRE Awards Congratulation note & Corporate Winner List

CRE Awards 2013 Individual Winner list, CRE & CSQS Leadership Summit and CSQS Site Visits

People Site Certification, CRE & Innovation Expo and CRE & CSQS Roundtables

The Hongkong Electric Co., Ltd.

Hong Kong Economic Times, July 15, 2013

Post-event Supplement:

CRE Awards Congratulation note

CRE Awards 2013 Winner list and CSQS Site Visits

People Site Certification and CRE & CSQS Roundtables

CRE & CSQS Leadership Summit and CRE & Innovation Expo

Henderson Land Group Property Management Department

MetLife

The Hongkong Electric Co., Ltd.

CSL Limited

Citic Telecom International CPC Limited

The Standard, June 13, 2013
Pre-event Supplement
Hong Kong Economic Times, June 11, 2013
Pre-event Supplement
The Standard, July 10, 2012

Post-event Supplement (Full Version)

CRE Awards Congratulation note

CRE Awards 2012 Winner list and CSQS Site Visits

People Site Certification and CRE & CSQS Roundtables

AEON Information Service (Shenzhen) Co., Ltd

The Hong Kong Electric Co., Ltd.

QNET Limited

Continuous Technologies International Limited

Eptica

Hong Kong Economic Times, July 11, 2012

Post-event Supplement:

CRE Awards Congratulation note

CRE Awards 2012 Winner list and CSQS Site Visits

People Site Certification and CRE & CSQS Roundtables

CRE & CSQS Leadership Summit and CRE & Innovation Expo

Henderson Land Group Property Management Department

Hopewell Real Estate Agency Ltd

China Pacific Life Insurance Co., Ltd.

New World Telecommunications Limited

Citic Telecom International CPC Limited

one2free

Hong Yip Service Company Ltd.

Goodwill Management Limited

AEON Information Service (Shenzhen) Co., Ltd

Hopewell Property Management Co., Ltd.

Bonjour Holdings Limited

The Hongkong Electric Co., Ltd.

Eptica

The Standard, July 11, 2011

Post-event Supplement:

CRE Awards Congratulation note

CRE Awards 2011 Winner list and CSQS Site Visits

People Site Certification and CRE & CSQS Roundtables

The Hong Kong Electric Co., Ltd.

Hong Yip Service Company Ltd.

Hong Kong Economic Times, July 4, 2011

Post-event Supplement:

CRE Awards Congratulation note

CRE Awards 2011 Winner list and CSQS Site Visits

People Site Certification and CRE & CSQS Roundtables

The Hong Kong Electric Co., Ltd. (Part 1)

The Hong Kong Electric Co., Ltd. (Part 2)

Hong Yip Service Company Ltd.

Bonjour Holdings Limited

Hopewell Real Estate Agency Ltd (Part 1)

Hopewell Real Estate Agency Ltd (Part 2)

Citic Telecom International CPC Limited

Prosperity Real Estate Investment Trust Limited

Aries Consulting Limited

New World Telecommunications Limited

Fortune Real Estate Investment Trust Limited

CRE & CSQS Leadership Summit

The Standard, July 19, 2010

Post-event Supplement:

CRE Awards Congratulation note
CRE Awards 2010 Winner list and CSQS Site Visits

CRE & CSQS Leadership Summit
People Site Certification and CRE & CSQS Roundtables
The Hong Kong Electric Co., Ltd.

Quality Healthcare Medical Service Limited
Hong Yip Service Company Ltd.
Goodwell Property management Limited - Celestial Heights
Citybase Property Managment Ltd. - The Center

Hong Kong Economic Times, July 12, 2010
Post-event Supplement:
CRE Awards 2010 Winner list and CSQS Site Visits
People Site Certification and CRE & CSQS Roundtables
AXA China Region Insurance Company Limited
THE Hong Kong Electric CO., LTD.
Hong Yip Service Company Limited
Bank Consortium Trust Company Limited
Citybase Property Managment Ltd. - The Center
CPCNet Hong Kong Limited
Goodwell Property management Limited - Celestial Heights
New World Telecommunications Limited
Sino Property Services
Quality Healthcare Medical Service Limited
CRE & CSQS Leadership Summit
The Standard, July 27, 2009

Post-event Supplement:

CRE Awards Congratulation note

CRE Awards 2009 Winner list

CRE & CSQS Roundtables

The Hong Kong Electric Co., Ltd.

CPCNet Hong Kong Limited

Citybase Property Managment Ltd. - The Center

Sino Property Services

CRE & CSQS Leadership Summit

Hong Kong Economic Times, July 27, 2009
Post-event Supplement:
CRE Awards Congratulation note

CRE Awards 2009 Winner list and CSQS Site Visits
CRE & CSQS Roundtables
People Site Certification
CRE & CSQS Leadership Summit
The Standard, July 21, 2008
Post-event Supplement:

CRE Awards Congratulation note

CRE Awards 2008 Winner list

CSQS Site Visits and CRE & CSQS Roundtables

Best in Class Recognition

People Site Certification

Sing Tao Daily, July 28, 2008

Post-event Supplement:

CRE Awards Congratulation note

CRE Awards 2008 Winner list

People Site Certification

CSQS Site Visits and CRE & CSQS Roundtables

CRE & CSQS Leadership Summit

The Standard, July 30, 2007

CRE Awards Congratulation note

CRE Awards 2007 Winner list

Hong Kong Broadband Network Ltd.

CSQS Site Visits (Part 1)

CSQS Site Visits (Part 2)

Dialog Telekom Ltd.

The Hong Kong Electric Co., Ltd.

Global Certification

Hong Yip Service Company Limited

CRE & CSQS Leadership Summit

Best-in-Class Benchmarking

CRE Awards Process

Sing Tao Daily, July 30, 2007

Post-event Supplement:

CRE Awards Congratulation note

CRE Awards 2007 Winner list

CRE & CSQS Leadership Summit

CSQS Site Visit and Best-in-Class Benchmarking


 

China Post Insurance Jiangsu Branch

 

- Customer Service Center of the Year 2016

 (Insurance – China)
- Corporate Service of the Year 2016

 (Insurance – China)


 


 

Make The Right Call
 

- Outsourcing Service of the Year 2016 (Contact Center)

 


2016 Customer Relationship Excellence Winner Statement:  

 “China Post Life Insurance Company Limited Jiangsu Branch is honored to receive the ‘Customer Service Center of the Year’ and ‘Corporate Service of the Year’ Awards, which represent the highest honor in the election of 2017 China Outstanding Customer Relationship Service Summit. Since the opening, Jiangsu Branch has always been adhering to the service concept ‘Treat our customer as loved ones’, insisting on ‘Serve the grass roots and serve the agriculture, rural areas and farmers’ as our mission, brave to take social responsibility, and actively exploring the application of innovative technology to provide customers with high quality service. We would like to express our sincere gratitude to the Asia Pacific Customer Service Association for providing us with a specialized international platform for providing us with a professional international platform, so that the various industries have the opportunity to share service concept and innovative management. In the future, we will be committed to improving the quality of customer service continuously, striving to create a "government satisfaction, supervision assured, popular welcome" new and efficient Business insurance company with unremitting struggle!”

 

Ms. Zhou Li

General Manager

 China Post Insurance Jiangsu Branch

 

“We are deeply honored to be awarded the “Outsourcing Team of the Year” as part of the 2016 Customer Relationship Excellence Rewards organized by Asia Pacific Customer Service Consortium. We would like to extend our sincere appreciation to APCSC for setting up the standards and providing us with guideline in achieving Customer Relationship Excellence this year. As an Outsourcing Organization based in Hong Kong, we are faced with many challenges especially the high operational cost. We truly believe that having a guided bechmarking system in the industry helped us maintained our operations and Clients under such operational challenge. As a service provider to our Global Clients, we strongly believe in “People Initiatives”. We acknowledge the power of people management and its power to help any organization for good results. The commitments and effort made by each member of our teams provided one of the best solutions to our Clients. With this synergy, we work as an integrated extension of our clients. We value teamwork and know that high performance environments demand for success. Outsourcing their tedious operational procedure will leave them more time to focus on their business development. This Award served a Testimonial of the good work we have done for our clients, and we pledge to continue our beliefs in Our Mission: You will never get a 2nd chance to make the 1st good impression, Our Policies: Happy Staffs = Happy Customers, Our Goal/Values: Customer Satisfaction & Service Innovation from Good to Great”

 

Ms. Gina Wong,

Chief Executive Officer

 Make The Right Call 

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