APCSC Customer Relationship Excellence & Customer Service Quality Standard Summit 2008

Conjunction with the
CRE Awards and CSQS
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About the Summit

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Date: 26-27 June 2008

Venue: Langham Place Hotel, Hong Kong


As a cosmopolitan city with over 90% of GDP contributed by the services sector, Hong Kong is no doubt the best choice for organizing a Summit on Customer Relationship Excellence and Customer Service Quality Standard to enhance an International and Premium Brand Image. With the aim to enhance the city's international reputation and elevate customer service standard, experts and market leaders from different industries in the region join together and participate the summit and witness the CRE Awards and Best-in-Class Winners announced in Hong Kong.

The APCSC Customer Relationship Excellence (CRE) and Customer Service Quality Standard (CSQS) Summit is a Regional Conference for leading companies to exhibit and showcase Customer Service and CRM related best practices, success stories, technologies, as well as keynote presentations by honorable guests of APCSC, industry leaders and experts of the Leadership Community.

Presentations will be given from the CRE Awards Winners, covering customer relationship best practices. Award winning companies from different service and technology sectors will showcase their innovations and customer loyalty successes.

The goal of the Summit is to provide an International Platform for effective knowledge sharing and exemplary customer success leadership and show case for WORLD-CLASS service quality and Customer Relationship Excellence. The Summit is interactive. Conference participants, including attendees, speakers, sponsors and exhibitors will have opportunities to share experience, knowledge and networking to establish close relationship in this Customer Relationship Excellence community.

Through the Summit and the Customer Relationship Excellence Awards, APCSC promotes Customer Relationship as a core business value in international cities across Asia Pacific and to recognize companies, business units, teams, and individuals that have contributed to the success of both their customers and the organizations that they serve.

Our speakers for CRE & CSQS Summit 2008:

  • Mr. Jason Chu, Chairman of Asia Pacific Customer Service Consortium;

  • Mr. Tatsumi Yamashita, CEO HDI-Japan(Help Desk Institute Japan)

  • Mr. Ansson Chan, Regional Vice President, Call Center Operations, American International Group, Inc;

  • Mr. Victor MOK, Senior Vice President (Greater China), DHL Global Forwarding

  • Mr. WF Yuk, Assistant Director Efficiency Unit, HKSAR Government

  • Dr. Geng Cui, Ph.D., Professor, Department of Marketing and International Business, Lingnan University

  • Mr. Tom Mehrmann, Chief Executive Officer, Ocean Park Hong Kong

  • Mr. Eric Chan, Vice President of KMDC; General Manager of Business Development and Planning, Hutchison Telecom

  • Mr. So Tat-foon, Assistant Director (Support),Office of the Telecommunications Authority

  • Dr. Ler Leong Tat, Principal Consultant, SIRIM Berhad, Malaysia

  • Mr. Kapil Sharma, Head - Group Service Delivery Management, Dialog Telekom PLC, Sri Lanka

  • Mr Eddie Ling, Manager, Customer Support, CPCNet Hong Kong Ltd.

CRE Award Dinner Speakers:-

  • Mr. Neil Stevens, Head of North Asia, S.W.I.F.T. SCRL

  • Mr. Stephen Ho, CEO, CPCNet Hong Kong Ltd.


Distinguished speakers from government departments, academia, and market leaders will share their experience and address the following four sessions at the Conference:-

  • CRM and Integrated Service Excellence

  • Customer Service Quality Standard

  • CIS and BPO Service Excellence

  • Customer Driven Relationship Management

  • Mission Critical Support


CRM Community Leaders, CEO / President / Managing Director , CIO / CTO / COO / CFO, General Manager, Head of Marketing / Director / Senior Manager, Head of Sales / Director / Senior Manager, Head of Customer Service / Director, Head of Contact Center / Senior Manager, Head of Direct Marketing / Senior Manager, Head of Direct Banking/ Director / Senior Manager, Head of Billing / Director / Senior Manager, CRM Project Manager, academia and professionals in the customer service and contact center industry


APCSC is founded with the belief of "Excellent Customer Relationship is the only way to Sharpen your Competitive Edge!" The goal of the Consortium is to promote service quality and customer relationship excellence in international cities across Asia Pacific Region and to recognize and reward companies, business units, teams, and individuals that have contributed to the success of both their customers and the organizations that they serve through the Customer Relationship Excellence Awards.

In 2008, the important year marking both the grand opening of Beijing Olympics and the 10th Anniversary of APCSC, APCSC will hold a series of events including Roundtables, CRM Senior Executive Forums, Best-in-Class CRM Benchmarking Presentation Luncheon, Symposiums, CRE & CSQS Summit and the most prestigious CRE Awards Presentation Dinner Ceremony, etc.

To register or to find out more about the Customer Relationship Excellence (CRE) and Customer Service Quality Standard (CSQS) Summit 2008 please contact the Summit Secretariat directly.


Telephone (852) 2174 1428
Email: stella.lau@apcsc.com

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