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CRE and CSQS Leadership Summit 2009 to be held in cosmopolitan Hong Kong on 25-26 June 2009 will provide an international platform for you to meet honorable guests of the Asia Pacific Customer Service Consortium, industry leaders and experts of the international leadership community. You may share your valuable insights about Customer Service and Customer Relationship Management with them and the winners of the Customer Relationship Excellence Awards

At this CRE Leadership Summit, distinguished speakers from government, academia and market leaders in Hong Kong and the Asia Pacific Region will inspire you with the innovative ideas and CRM wisdom on the following subject matters:

aHow do you retain your valuable customers during recession?
aHow do you maintain your competitiveness in the global crisis?
a How do you achieve leadership in different areas to survive with growth?

aHow do you create sustainable business success with innovation and CRM?

a How to reduce business costs with self services and environmental strategies?

The Customer Relationship Excellence and Customer Service Quality Standard Leadership Summit 2009 is an invaluable OPPORTUNITY for you to achieve these business goals!


Distinguished speakers from government departments, academia, and market leaders will share their experience and address the following seven sessions at the Conference:-

  • CRM and Integrated Service Excellence

  • Customer Service Quality Standard

  • CIS and BPO Service Excellence

  • Customer Driven Relationship Management

  • Mission Critical Support

  • Service Quality & Customer Experience

  • Customer Service Knowledge Management

Participating in Speaking, Exhibiting & Sponsoring

We sincerely invite you to submit paper or project for the Customer Relationship Excellence (CRE) and Customer Service Quality Standard (CSQS) Leadership Summit 2009. The Leadership Summit Organizing Committee is now searching for speakers who can share new and innovative CRM wisdoms and insights on the following subject matters:

  • CRM and Integrated Service Excellence
  • Customer Service Quality Standard
  • CIS and BPO Service Excellence
  • Service Quality and Customer Experience Management
  • Customer Service Knowledge Management

This is a golden opportunity for you to participate as a speaker in this international high-profile event. Other distinguished speakers from academia and leaders of different industries and winners of the Customer Relationship Excellence Awards will also share their success stories and valuable insights to achieve the goal of the market leadership and customer relationship excellence. Register now to enjoy an early-bird discount with 20% off till 31 May 2009.

Submission Format

You may follow the guidelines outlined below to make sure your presentation paper is considered.
  • Provide a title of presentation with no more than 12 words
  • Prepare the abstracts in English
  • Write 4-5 bullet points for your presentation flow
  • List the speaker's name, title, organization / company, address, phone, fax and email
You may showcase your products or services to the participants of the CRE and CSQS Leadership Summit 2009, who are the most senior management executives from leading companies in different industries.

Don't miss this exceptional opportunity to take part in this Leadership Summit in the Asia Pacific Region that is helping to shape the future of the services industry. By securing a sponsorship / exhibition space you will have the opportunity to establish close relationships with your target market and optimally position your brand before, during and after the event.

Participate to have Networking with international leaders:

Asian Channel, Singapore Asian eMarketing, Singapore  
Business Environment Council callcentres.net, Australia  
China Pacific Insurance Co., Ltd. China Unionpay Co., Ltd  
CIBONet Citybase Property Management Ltd.  
CRMXchange, Australia CPCNet Hong Kong Ltd.  
Customer Service Institute of Australia Eptica UK  
Fuji Xerox (Hong Kong) Limited Goodwell Property Management Ltd.  
Henderson Land Group

Hong Kong Cyberport Management Company Limited

 Hong Kong Direct Marketing Association Hong Kong Jockey Club  
Hong Kong Observatory Hong Kong Quality Management Association  
Hong Kong University Hong Yip Service Co., Ltd.  
Hutchison Telecom International Association of Software Architects  
Knowledge Management Development Centre Mediabuzz, Singapore  
Ocean Park Octopus Holdings Limited  
Sino Land Company Ltd. The Chinese Manufacturers' Association of Hong Kong  
The Hongkong Electric Co., Ltd. Vopak  
客戶世界 ..... and many other more  

Your participation will be rewarded with insights on rebuilding consumers' confidence, building competitive advantages and turning challenges into opportunities in the global financial crisis!

To register or to find out more about the Customer Relationship Excellence (CRE) and Customer Service Quality Standard (CSQS) Summit Leadership 2009 please contact the Summit Secretariat directly.


Telephone (852) 2174 1428

Pre & Post-Summit Global Certifications

Certified Contact Center Supervisor (CCCS)

27-28 August, 2009

Certified Contact Center Professional (CCCP)
30-31 July, 2009

Certified Customer Service Professional (CCSP)

31 July-1 August, 2009

Certified Contact Center Manager (CCCM)

29-30 June, 2009

Certified Customer Service Analyst & Auditor (CCSA)
2-3 July, 2009

Certificate in Customer Service Management (CCSM)

 29-30 June 2009 & 2-3 July 2009

If you registered our CCCM, CCSA & CCSM course, you can get an extra 40% discount on the Summit.

Please click here register now!



Co-Organizer of
CEO Luncheon

Gold Sponsor

Silver Sponsor

CRE Awards Dinner Ceremony Sponsor

Supporting Organization

Media Partner

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