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Customer Relationship Excellence (CRE)&

Customer Service Quality Standard (CSQS) Leadership Summit 2013


Date:13-14 June 2013

Venue:Crowne Plaza Hong Kong Kowloon East, Hong Kong


Theme: Discovering CRE Innovation & Integration
Meeting Future Customer Demand Today


CRE and CSQS Leadership Summit 2013 to be held in cosmopolitan Hong Kong on 13-14 June 2013 will provide an international platform for you to meet honorable guests of the Asia Pacific Customer Service Consortium, industry leaders and experts of the international leadership community. You may share your valuable insights about Customer Service and Customer Relationship Management with them and the winners of the Customer Relationship Excellence Awards.

At this CRE Leadership Summit, distinguished speakers from government, academia and market leaders in Hong Kong and the Asia Pacific Region will inspire you with the innovative ideas and CRM wisdom on the following subject matters:

  • How do you retain your valuable customers during economic recovery?

  • How do you maintain your competitiveness facing the globalization and market turbulence?

  • How do you achieve leadership in different areas to sustain your business growth?

  • a How do you create sustainable business success with service innovation and CRM?

  • a How to reduce business costs with self services and environmental strategies?

The Customer Relationship Excellence and Customer Service Quality Standard Leadership Summit 2013 is an invaluable OPPORTUNITY for you to achieve these business goals!


International Subject Expert and Keynote Speakers




Distinguished speakers from government departments, academia, and market leaders will share their experience and address the following six sessions at the Conference:

  • Discovering CRE Innovation & Integration

  • Meeting Future Customer Demand Today

Participating in Speaking, Exhibiting & Sponsoring

We sincerely invite you to submit paper or project for the Customer Relationship Excellence (CRE) and Customer Service Quality Standard (CSQS) Leadership Summit 2013. The Leadership Summit Organizing Committee is now searching for speakers who can share new and innovative CRM wisdoms and insights on the following subject matters:

  • CRM and Integrated Service Excellence

  • Customer Service Quality Standard

  • CIS and BPO Service Excellence

  • Service Quality and Customer Experience Management

  • Customer Service Knowledge Management

This is a golden opportunity for you to participate as a speaker in this international high-profile event. Other distinguished speakers from academia and leaders of different industries and winners of the Customer Relationship Excellence Awards will also share their success stories and valuable insights to achieve the goal of the market leadership and customer relationship excellence. Register now to enjoy an early-bird discount with 40% off till 31 January 2013.

Submission Format

You may follow the guidelines outlined below to make sure your presentation paper is considered.

  • Provide a title of presentation with no more than 12 words

  • Prepare the abstracts in English

  • Write 4-5 bullet points for your presentation flow

  • List the speaker's name, title, organization / company, address, phone, fax and email

You may showcase your products or services to the participants of the CRE and CSQS Leadership Summit 2013, who are the most senior management executives from leading companies in different industries.

Don't miss this exceptional opportunity to take part in this Leadership Summit in the Asia Pacific Region that is helping to shape the future of the services industry. By securing a sponsorship / exhibition space you will have the opportunity to establish close relationships with your target market and optimally position your brand before, during and after the event.

Participate to have Networking with international leaders:

Ÿ The International Institute for Outsource Management

Ÿ     Hong Yip Service Co., Ltd.

Ÿ     Hong Kong Direct Marketing Association

Ÿ     China Pacific Life Insurance Co., Ltd.

Ÿ     Hopewell Center Management Ltd.

Ÿ     Chunghwa Telecom Co., Ltd.

Ÿ     Kerry Logistics

Ÿ     Citybase Property Management Ltd.

Ÿ    Standard Chartered Bank, Hong Kong

Ÿ     DHL Express (Taiwan) Limited

Ÿ    Singapore Productivity Association

Ÿ     DHL-Sinotrans

Ÿ     Quality Healthcare Medical Services Ltd.

Ÿ     Goodwell Property Management Limited

Ÿ    Internet Professional Association

Ÿ    Henderson Land Group Property Management Department (Hang Yick and Well Born)

Ÿ    Taipei City Government

Ÿ    The Hongkong Electric Co., Ltd.

Ÿ     Ocean Park

Ÿ     Crown Motors

Ÿ     Accenture

Ÿ     Eptica

Ÿ     北青網

Ÿ    F T中文網

Ÿ     The Standard

Ÿ    51 callcenter

Ÿ     Zpara.com

Ÿ    和訊網

Ÿ     CNet

Ÿ    BNet

Ÿ     中國服務外包網

Ÿ    鳳凰網

Ÿ     千龍網

Ÿ    客戶世界

.... and many other more

Your participation will be rewarded with insights on rebuilding consumers' confidence, building competitive advantages and turning challenges into opportunities in the global financial crisis!

To register or to find out more about the Customer Relationship Excellence (CRE) and Customer Service

Quality Standard (CSQS) Leadership Summit 2013 please contact the Summit Secretariat directly.


Telephone (852) 2174 1428

Email: creawardsorg@apcsc.com

Pre & Post-Summit Global Certifications

Certified CRM Director (CRMD)

13-14, 17-18 June 2013

Certified Contact Center Professional (CCCP)

26-27 September 2013

Certified Customer Service Center Manager (CSCM)

29-30 August 2013, Hong Kong

Certified Contact Center Manager (CCCM)

29-30 August 2013, Jakarta

Certified Customer Service Analyst & Auditor (CCSA)

27-28 August 2013, Jakarta

Certificate in Customer Service Management (CCSM)

27-30 August 2013, Jakarta

If you registered our CCCM, CCSA or CCSM course, you can get an extra 40% discount on the Summit.

Please click here register now!



International Gold Sponsor

際 金贊助

International Bronze Sponsor


Dinner Ceremony Sponsor


Supporting Organizations



Media Partners




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