畢業於美國加州柏克萊大學(University of California,
演講題目：CRE Leadership & Service Innovation in Health
Tom Mehrmann is the Chief Executive of Ocean Park
Corporation, Hong Kong’s marine life and animal theme
park, which hosts more than seven million visitors
annually. Founded in 1977, Ocean Park is a
not-for-profit statutory body.
Mr. Mehrmann started his career in the theme park
industry in 1977 at Knott’s Berry Farm in the United
States as a sweeper, cleaning the Park grounds. From
there, he spent the next 21 years progressively working
through various management and leadership roles,
eventually becoming Vice President of Park Operations
and Entertainment in 1996.
In 1998, he joined Six Flags Marine World as Vice
President and General Manager, and later accepted an
appointment as VP and GM of Warner Brothers Movie World
in Madrid, Spain, when the park was taken over by Six
Flags in 2000. He was responsible for the design,
development, construction and operation of the US$380
million Madrid Movie World, which opened in April 2002,
with revenues of US$75 million a year.
Since joining Ocean Park in 2004, he has directed the
activities of the Park to achieve nine record breaking
years of attendance, revenue and surplus, while leading
the effort of defining the HK$5.55 billion Master
Redevelopment Plan (MRP) for the future Ocean Park. The
6 year MRP broke ground in late 2006 and was completed
in July 2012 on time, on budget and with exceptional
quality. The MRP has successfully transformed Hong
Kong’s People’s Park into a leading world-class family
travel destination. The previously launched new themed
areas have also helped Ocean Park attract a record high
of 7.44 million guests for the calendar year ended 31
Highlighting the growth and evolution of Ocean Park
under Mr. Mehrmann’ s direction, the Park became the
first Asia recipient of the prestigious “Applause
Award”, the most significant recognition within the
global attractions industry recognizing a theme park for
its foresight, originality and sound business
development. The industry authorities, Themed
Entertainment Association (TEA) and AECOM, in the 2011
TEA/AECOM Global Attractions Attendance Report, ranked
Ocean Park Hong Kong as the world’s number 11, Asia
Pacific’s number four, and China’s number one, theme
park in terms of annual attendance.
In 2008/2009, Mr Mehrmann was named the “CEO of The
Year” in the Asia Pacific Customer Relationship
Excellence Award. In 2007, Mr. Mehrmann was presented
with the Executive Award of the DHL/SCMP Hong Kong
Business Awards 2007. He was also named Director of the
Year by the Hong Kong Institute of Directors in 2006.
Mr. Mehrmann also devotes efforts to the community and
to promoting tourism development in Hong Kong by serving
in the following positions under the organizations
Chair of the Advisory Committee of the School of Hotel &
Tourism Management, Hong Kong Polytechnic University
of the Advisory Committee on Hotel & Tourism Management
of the School of Hotel & Tourism Management, The Chinese
University of Hong Kong (Aug 1, 2012 to Jul 31, 2014)
Member of the Travel/Tourism Committee of the Hong Kong
Coalition of Service Industries, Hong Kong General
Chamber of Commerce
of the Hong Kong Employers’ Federation of Hong Kong
of the American Chamber of Commerce
Committee Member of the Tourism Orientation Programme of
the Hong Kong Tourism Board
Specialist for the Hong Kong Council for Academic
of the International Association of Amusement Parks and
Attractions (IAAPA) Strategic Planning Committee
of the IAAPA Asian Advisory Committee
of the HKSAR Public Affairs Forum
A graduate of the California State University,
Fullerton, Mr. Mehrmann holds a Bachelor of Science
degree in Psychology. He also completed the Advanced
Courses organized by IAAPA in Theme Park Management at
Cornell University, Ithaca, New York.
Nik Advani is
the Group Head of Channel Marketing for AIA Group-the
largest independent publicly listed pan-Asian life
insurance group with operations in 17 markets across
responsible for the development and execution of the
Customer Marketing and Analytics strategy for AIA. He is
focused on increasing cross-sell/up-sell to existing
customers, optimising new customer acquisition and
ensuring customer retention. Nik leads the Group Digital
Marketing team which drives AIA’s mobile, social and web
marketing strategy across the region.
joining AIA, Nik worked with New York Life where he was
Vice President – Individual Annuities, based in New
York. He was responsible for end-to-end product
management for variable and fixed annuities, competitive
intelligence and management of fund partners.
New York Life, Nik worked with Prudential Plc’s US and
Indian businesses and held several senior roles across
product management and marketing at Jackson National and
ICICI Prudential Asset Management. He has also worked
with Genworth International, in their business
development function and was responsible for developing
their retirement business internationally.
Nik has a
strong track record of innovation and holds a patent on
a retirement product in the US. A technology geek at
heart, Nik is constantly looking for ways to leverage
digital technology to deliver a better customer
experience and delivery commercial value. He has over 19
years work experience and is passionate about the
marketing and distribution of financial services.
He holds a MBA
from the Columbia Business School, New York.
Dr. Stanley Kan is an expert in
aviation and has been working in different fields of the
aviation industry for almost 20 years. In 1995, he
started his career as an Airport Traffic Officer and
then gradually progress into areas of Ground Services,
Inflight Ops, as well as Human Resources and
Administration. He has also been doing a lot of research
and studies on aviation in order to contribute his
knowledge for the betterment of the industry. In 2013,
he held the position as Project Director, leading the
transformation of Hong Kong Express Airways from a Full
Service Airline to a Low Cost Carrier (LCC). Dr. Kan is
currently the Director of Service Delivery Department of
Hong Kong Airlines. He is also the Managing Director
Hong Kong Aviation Ground Services Limited.
Dr. Kan graduated from the University of Nanjing and
obtained a PhD in International Human Resources
Management. His research topics also focus on government
policies regarding population.
Dr. Kan actively participates in public services and
holds various positions in both Macau and Hong Kong. He
is the President of Macau Professional Development
Association, Deputy Chairman of GuangXi Youth Commercial
Association of Macao, Principle Researcher of Hong Kong
Sustainable Development Research Institute, Full member
of HKMA, Member of Y. Elites Association, as well as the
external advisor of HKU Space aviation course.
CRE Leadership &
Service Innovation in Airlines Industry
Joy was appointed as Chief Executive
Officer in 1 April 2014. A lawyer by profession with
vast experience in corporate legal matters, Joy has been
an advisor and counsel to AirAsia in its efforts to
enter the Philippines and establish its brand and
operations there. She was also instrumental in AirAsia
Inc.’s acquisition of Zest Airways Inc. via strategic
alliance in 2013, a partnership that paved the way for
AirAsia in the Philippines to operate on a much larger
scale to/from Ninoy Aquino International Airport, the
Philippines’ major international gateway.
Armed with a unique combination of legal training,
expertise and exposure to the Philippines corporate
environment, Joy led the Philippine team along the
complex and challenging regulatory environment. It was
during this period in 2014 that Zest Airways
successfully launched its new corporate name and fully
rebranded as Philippines AirAsia in 2015, offering
Filipinos more choices, better value and enhanced
services across a larger network.
Joy has a degree in Communications Management from the
Assumption College of Makati City, Manila, and finished
her Bachelor of Laws degree from the University of Santo
Tomas also of Manila. She passed the Philippine Bar
Examination in 2005 and ranked among the top 20 passers.
After her studies, she worked in law firm where she
specialized and sealed major corporate transactions
involving air transportation, business process
outsourcing, mining, banking, retail, labor, taxation
and renewable energy.
A passionate traveller and self-confessed shopaholic,
Joy also dabbles in photography and likes spending her
free time with kids doing community works.
Internet veteran with 15 year
experience in digital marketing; focused on search
marketing, search marketplace and traffic quality in
recent years. Joint FWD in early 2015 as director of
eCommerce, looking after the web development and web
渣打銀行Former Group Head of Sustainability
Mark Devadason is Group Head of
Sustainability, Standard Chartered Bank PLC. Based in
Hong Kong, Mark is responsible for the Bank's global
sustainability agenda which encompasses the
Environmental and Social Risk Management function as
well as all community investment, environment
initiatives and volunteering activities. Over the past 3
years he has refreshed the language of Sustainability in
the company and traveled extensively to engage with the
wider sustainably community.
Mark is also a member of the Board of
Standard Chartered Bank in Thailand.
Throughout his 30 year career at
Standard Chartered Bank (UK, Australia, HK, Singapore,
Japan and Thailand) he has a broad leadership experience
with Wholesale Banking, Private Offshore Banking and
Human Resources and was the CEO for Standard Chartered
Bank in Thailand from 2008-2010 and for Japan from
In addition to his role as Group Head
of Sustainability for Standard Chartered Bank he is on
the Board of Standard Chartered Thailand and effective
January 2015 was appointed to the board of San Francisco
based NGO BSR (Business for Social Responsibility).
In his role as CEO Thailand, Mark has
lead his management team with deliberate focus on
enhancing the franchise value of the 120 year old brand.
Mark has led many strategic initiatives: including
championing a stronger customer service culture and
Corporate Social Responsibility initiatives. His
leadership on employee engagement led to achieving the
Gallup Great Workplace award in 2010.
During his tenure in Thailand, Mark
also served as Chairman of the British Chamber of
Commerce of Thailand and Second Vice Chairman of the
Association of International Banks.
He graduated from the University of
Bristol, UK, in 1985 with a Bachelors degree in
Philosophy and Economics. Mark has also completed
several management programs at INSEAD, Templeton and the
London Business School.
Elaine Chan is the Chief Health
Officer of Zurich’s General Insurance business in Hong
Kong. She is responsible for managing the strategic
development and performance of Zurich’s accident and
health insurance business.
Ms. Chan has extensive experience in building
distribution channels, partnership alliances, product
development, as well as best practices in healthcare and
medical insurance business for over 25 years. Prior to
joining Zurich, she was with AXA as Chief Health
Distribution Officer. She has also worked with numbers
of key insurers including AIA, Manulife, CIGNA and BUPA,
focusing mainly on employee benefits and medical
Currently, Ms. Chan is a task force member of the Food
and Health Bureau’s primary care working group; a member
of Consultative Group on Health Protection Scheme under
Health and Medical Development Advisory Committee as
well as co-opted member of Working Group on Regulation
of Private Hospitals under the Steering Committee on
Review of Regulation of Private Healthcare Facilities.
She is also an appointed mentor of Mentorship program
for School of Public Health and Primary Care of the
Chinese University of Hong Kong.
She is now Deputy Chairperson of the Healthcare Reform
Taskforce, committee member of Medical Insurance
Association and has also been served as Chairperson of
Medical Insurance Association during 2006-2009 under the
Hong Kong Federation of Insurers.