Thank you for your support and interest in the Customer Service Quality Standard (CSQS). The standard has been designed to either serve as a cornerstone within your customer service operations or as a complement to any existing standards you may have in place, such as ISO9000.

With many organisations looking for new ways to enhance customer interactions, existing quality standards do not fully address the total needs of the Customer Service operations, which is why APCSC has jointly developed the CSQS to bridge this gap.

The market competition today is moving from product to service, and the competition of service industry has put more attention to customer service excellence. More and more CEO's are realizing quality customer service is the key to customer retention and cost saving, and it's not a secret that a service without satisfied (internal or external) customer will become obsolete soon. APCSC has launched the Customer Service Quality Standard (CSQS) strategically to the international business community to help organizations in developing a world class service management and checklist comprehensive to follow and implement to quickly sharpen their service organizations. We are excited to see more industries leaders implementing the CSQS. Their commitment to customer is a warranty for business prosperity.

I hope that through this standard, you will be able to execute and manage a dedicated Service Quality System that will ultimately improve the performance of your Customer Service operations and business performance. The CSQS will address the internal needs of the organisation and the external needs of your customers and provide a backbone for continuous measurement and improvement for World Class companies.

Jason Chu
Chairman, APCSC