The CSQS is supported by
the Standards Consortium that comprises of leading companies
throughout the region.
The Standard and the Committee will bring to the Service
Industry much benefits and long term contribution; and the
Standard will accelerate the maturity and professional
development in particular the organizational effectiveness
and integration of customer service, contact center and quality of outsourcing service
sector.
Several industry leaders
including:-
-
Dao Heng Insurance Co.
Ltd.
-
DHL Global Forwarding
-
HSBC Insurance (Asia)
-
HSBC Life
(International)
-
HSBC Medical Insurance
-
Henderson Land Group Property Management Department
- Well Born Real Estate Management and Hang Yick
Properties Management
-
Hong Kong CSL Limited
-
SmarTone -
Vodafone
-
SUNDAY
-
S.W.I.F.T scrl
-
UL International
-
PCCW Ltd.
-
Taiwan Teleservices
and Technologies
-
The Hongkong Electric Co.,
Ltd.
Industry quality experts
include:
-
Professor Sam Ho,
Founder Chair of International Conference on ISO9000
and TQM (ICIT)
-
Dr. George Huang,
Associate Professor of HKU, joint-project leader for the
CSQS
-
Dr. Ching-Chow Yang , Associate Professor, Chung-Yuan
Christian University
-
Dr. Prasert Suttiprasit , Sukhothai Thammathirat Open
University & Thai Award Examiner
-
Professor Wu Nengquan, The
Professor and Manager Association of Sun Yatsen University
Since the introduction of
the CSQS in Hong Kong, Taiwan and Singapore, Malaysia and
Thailand, we are seeing a growing interest in the CSQS as more
companies recognize the importance of elevating and raising the
quality of service that is provided to customers.
Geographical location is unimportant these days – what matters
is that we meet and exceed the expectations of our customers and
raise the overall quality of the service we are providing. This
is a common objective shared by all committee members.
Benefits and Obligations of the CSQS Committee:-
-
To have access to the
latest version on the Standard
-
To input, review,
feedback on the Standard
-
To join the APCSC
network and learn findings
-
To make an attempt to
use CSQS.
-
To receive discount
committee member CSQS training and audit
-
Join CSQS Committee
Membership
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