How to apply the CSQS?

The CSQS applies primarily to the Customer Service business process and the interaction / impact on other business processes. Examples include Customer Service Contacts, Product and Services, Knowledge Management, Technical Support, Help Desk, Distribution Fulfilment, Operator Services, Order processing, etc.

The CSQS is intended to be generic, and independent of any specific industry or economic sector. It is applicable to the Customer Service function in all types and sizes of organisation. For example, CSQS can be applied to Customer Service Centers in the banking sector, telecommunications, and manufactured products, etc. Application of the standard can be conducted in stages or as an improvement process driven project.

The CSQS is presented in a modular form so that it can be easily tailored or extended to suit individual organizations, taking into account the size, complexity and nature of the business.