CSQS.NET

Time/Date: Shanghai 14:30-17:30, 25 April 2008 (Friday)
Venue: China Pacific Insurance (Group) Co., Ltd., Conference Room 703, 400 Wusong Road, Shanghai, PRC

23 April 2008, Guangzhou, China

Speaker: Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Achieving Customer Relationship Excellence through CSQS

Time/Date: 14:30-17:30, 23 April 2008 (Wednesday)
Venue: South China University of Technology, Guangzhou, China

11 March 2008, Guangzhou, China

Speaker: Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Best-in-Class CRM Benchmarking Sharing & International Customer Service Quality Standard

Time/Date: 2:30pm-5:00pm (approx), 11 March 2008 (Tuesday)

Venue: South China University of Technology, Guangzhou, China (full details will be disclosed upon registration)

22 November 2007, Kuala Lumpur, Malaysia

Speaker: Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: The Balanced Scorecard for Customer Relationship Excellence

Time/Date: 14:30-17:00 (approx), 22 November 2007 (Thursday)

Venue: Wisma TNB, Malaysia (full details will be disclosed upon registration)

2 November 2007, Guangzhou, China

Speaker : Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: The Balanced Scorecard for Customer Relationship Excellence

Speaker : Kenny Xie, Life Administration Division Senior Manager, AVIVA-COFCO Life Insurance

Topic: Service Differentiation

1 June 2007, Guangzhou, China

CSQS Panelist:

- Jason Chu, Chairman, APCSC

- Prof. Neng-Quan Wu, Director of Enterprise Management Research Centre

Topic:

- Corporate Resources Alignment with Business Performance Management

- Human Resources Alignment

18 May 2007, Shanghai, China

CSQS Panelist:

- Jason Chu, Chairman, APCSC

- Mr. Keith Cheung Citibank China / SPDB Credit Card Center

Topic:

- The Balanced Scorecard for Customer Relationship

- To be confirmed

11 May 2007, Beijing, China

CSQS Panelist:

- Jason Chu, Chairman, APCSC

- Ms. Fang Xuemei, Vice Gengeral Manager CPIC Beijing

Topic:

- The Balanced Scorecard for Customer Relationship

- CPIC Beijing Service Quality Management System Intruction

10 April 2007, Taichung, Taiwan

CSQS Panelist:

1st: Mr. Kok Yong Puah, Ngee Ann Poly, Singapore

Topic: Performance Measurement for Organizational Improvement

2nd: Jason Chu, Chairman, APCSC

Topic: Achieving Customer Relationship Excellence: From Balanced Scorecard to CSQS

- Intricacy of the CSQS in integrating the Balanced Scorecard and ISO9000

- Provide a successful business case study to illustrate how the standard can be developed for your organisation.

For program rundown of the 12-ICIT Conference, please click http://www.hk5sa.com/icit/icit12le.pdf

30 March 2007, Singapore

CSQS Panelist:

- Jason Chu, Chairman, APCSC

- Ms. Sandra Marlene De Zoysa, Head of Customer Service & Contact Management, Dialog Telekom Limited
- Ms Low Iynee, Head, Enterprise Productivity Department, SPRING

Topics:

- The Balanced Scorecard for Customer Relationship Excellence

- Dialog Telekom Experience – Attaining Customer Service Quality Standard

>>The road to achieving Customer Service Quality Standard

16 March 2007, Hong Kong

CSQS Panelist:

- Jason Chu, Chairman, APCSC

- Ms. Erra Law, Senior Manager Service Quality & Supply Chain Management, Octopus Cards Limited

Topic: Resource Management and Performance Management

- Market trend and best practices

- What it takes to create momentum and synergy for success

- Interactive discussion and case studies

- 2007 Forecast of salary increases

29 Sept 2006, Guangzhou

CSQS Panelist:

- Jason Chu, Chairman, APCSC

- Mr Thomas Mok, Customer Service Director, Hong Kong Broadband Network Limited

Topic: Balanced Scorecard for Customer Relationship Excellence

8 Sept 2006, Hong Kong

CSQS Panelist:

- Jason Chu, Chairman, APCSC

- Ms Ann Chong, Senior Customer Service Manager, Pacific Satellite International Ltd.

Topic: Balanced Scorecard for Customer Relationship Excellence

31 March 2006, Hong Kong

CSQS Panelist:

- Jason Chu, Chairman, APCSC

- Mr Daniel Lam, Senior Area Manager of Hong Yip Service Co. Ltd

Topic: Performance Management: Customer Satisfaction

9-10 February 2006, Hong Kong

APCSC Customer Loyalty Award Forum
- CRE Award Business Case Presentation

13 January 2006, Hong Kong

CSQS Panelist:
- Jason Chu, Chairman of APCSC
- Mr. Kevin Lodge, Head of Customer Services Asia Pacific, S.W.I.F.T. scrl

- Ms. Ann Wong, Membership Manager, Customer Service, Lexxus International Company Ltd

Topic: Staff Motivation and Compensation
- Interactive discussion and case studies
- Effective incentive programs and compensation strategy
- 2006 Forecast of salary increases

8 December 2005, Hong Kong

CSQS Forum and Certificate Presentation

-Well Born Real Estate Management Limited

-Pacific Satellite International Ltd

4 November 2005, Hong Kong

CSQS Panelist:
- Jason Chu, Chairman of APCSC
- Mr. Kevin Lodge, Head of Customer Services Asia Pacific, S.W.I.F.T. scrl

Topics:
- Customer Service Quality Standard - Resource Managment
- Service Business Model
   - Total Cost Ownership
   - Online Support Challenges and Solutions
   - Customer Security

26 September 2005, Hong Kong

CSQS Panelist:
- Jason Chu, Chairman of APCSC
- Jonathan Wong, Associate Director of SUNDAY, CRM Director of the Year 2004

Topics:
- Customer Relationship Excellence Winners' Tips & 2005 CRE Award Introduction
- Present People Site Certification to QHMS

29 July 2005, Hong Kong

Topic: Organization Learning - Customer Service Knowledge Management (CSKM)
Speaker: Jason Chu, Chairman of APCSC

Topic: Process and Performance Management Improvement
Speakers: Well Born Certified Customer Service Analyst and Auditor (CCSA)
Well Born is committed to implement CSQS and a member of CSQS Committee, Asia

27 June 2005, Hong Kong

Topic: Service Improvements & Benchmarking
Special guest speaker from Japan: Tatsumi Yamashita ,CEO, HelpDeskInstitue, Japan

If you interested to our Roundtable, please go here to register.