|
May 2009, Hong Kong, China
Speaker: Jason Chu, Chairman, APCSC
Centre General Manager- Island Resort, Sino Property Services,
Mr. Derek Pang
Topic:
1.From Project Management
to Customer Engagement
2.Towards Service
Excellence in Property Management
Time/Date:10:00am
to 1:00pm, November 7
Venue:
City University of Hong Kong

May 2009, Hong Kong, China
Speaker: Jason Chu, Chairman, APCSC
International Sales Manager, Eptica, France, Alex Pages
Topic:
1.Implementing Customer
Service Quality Standard for Higher ROI!
2.How to Become a Winner in
Customer Relationship Excellence Competition
Time/Date:10:00am
to 1:00pm,September 26Venue:
City University of Hong Kong

May 2009, Paris, French
Speaker: Jason Chu, Chairman, APCSC
Michelle Chen, Senior Manager, Wharf T&T Outsourcing Services Ltd.
(Jiangmen CSQS Roundtable)
Topic: Implementing Customer Service
Quality Standard for Higher ROI!
Time/Date:14:30-17:30, 20 May 2009
(Wednesday)
Venue: Eptica SA, 95 bis rue de
Bellevue 92100 Boulogne-Billancourt

May 2009, Hong Kong, China
Speaker: Jason Chu, Chairman, APCSC
Michelle Chen, Senior Manager, Wharf T&T Outsourcing Services Ltd.
(Jiangmen CSQS Roundtable)
Topic: Implementing Customer Service
Quality Standard for Higher ROI!
Time/Date:14:30-17:30, 11 May 2009
(Monday)
Venue:The Hongkong Electric Co., Ltd.

May 2009, Jiangmen, China
Speaker: Jason Chu, Chairman, APCSC
通达迅流程信息处理服务有限公司,高级经理,陈清敔小姐
Topic: Implementing Customer Service
Quality Standard for Higher ROI!
Time/Date:14:30-17:30, 8 May
2009(Friday)
Venue:江門市蓬江區華園路3號中國電訊西區機樓

May 2009, Shenzhen, China
Speaker: Jason Chu, Chairman, APCSC
Topic: Implementing Customer Service
Quality Standard for Higher ROI!
Time/Date:14:30-17:30, 7 May
2009(Thuresday)
Venue: 深圳萬科房地產有限公司

May 2009, Shanghai, China
Speaker: Jason Chu, Chairman, APCSC
复地沪南公司客服部经理郭艳小姐
Topic: 為顧客創造更高的投資回報
Time/Date:14:30-17:30, 19 May
2009(Tuesday)
Venue: 上海市復興東路701弄4號3樓復地雅園項目會議室

March 2009, NingBo, China
Speaker: Jason Chu, Chairman, APCSC
Topic:如何通过建立杰出的顾客服务水平,来重建市场与顾客信心
Time/Date:14:30-17:30, 24 March
2009(Tuesday)
Venue: 宁波万豪酒店

March 2009, ShangHai, China
Speaker: Jason Chu, Chairman, APCSC
Topic: How to use CSQS to achieve
Higher ROI
Time/Date:14:30-17:30, 26 March
2009(Thurday)
Venue: 上海万科

March 2009, GuangZhou, China
Speaker :Jason Chu, Chairman, APCSC
Mr. Kenny Yeung, CIBONet
Jimmy Sun, Hong Kong Broadband
Time/Date: 14:30-17:30, 27 March
2009(Friday)
Venue: 中国广州市中山五路五月花商业广场

20
December 2008, Shenzhen, China
Speaker:
Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge
Topic: How to use CSQS to achieve Higher ROI
Time/Date: ShenZhen 14:30-17:30, 20
December 2008 (Saturday)
Venue: China Vanke Co., Ltd.
中國.深圳市福田區蓮花路2018號 萬科金色家園
25 April
2008, Shanghai, China

20
December 2008, Shenzhen, China
Speaker:
Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge
Topic: How to use CSQS to achieve
Higher ROI
Time/Date: ShenZhen 14:30-17:30, 20
December 2008 (Saturday)
Venue: China Vanke Co., Ltd. 中國.深圳市福田區蓮花路2018號 萬科金色家園
25 April
2008, Shanghai, China
Speaker:
Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge
Topic:
Achieving Customer Relationship Excellence through CSQS
Time/Date: Shanghai 14:30-17:30, 25
April 2008 (Friday)
Venue: China Pacific Insurance (Group) Co., Ltd., Conference Room
703, 400 Wusong Road, Shanghai, PRC

23 April
2008, Guangzhou, China
Speaker:
Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge
Topic:
Achieving Customer Relationship Excellence through CSQS
Time/Date: 14:30-17:30, 23 April 2008
(Wednesday)
Venue: South China University of Technology, Guangzhou, China
11 March
2008, Guangzhou, China
Speaker:
Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge
Topic:
Best-in-Class CRM Benchmarking Sharing & International
Customer Service Quality Standard
Time/Date:
2:30pm-5:00pm (approx), 11 March 2008 (Tuesday)
Venue:
South China University of Technology, Guangzhou, China (full
details will be disclosed upon registration)

22
November 2007, Kuala Lumpur, Malaysia
Speaker:
Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge
Topic:
The Balanced Scorecard for Customer Relationship Excellence
Time/Date:
14:30-17:00 (approx), 22 November 2007 (Thursday)
Venue:
Wisma TNB, Malaysia
(full details will be disclosed upon registration)

2
November 2007,
Guangzhou, China
Speaker : Jason Chu, Chairman,
APCSC, CRE Awards Panel of Judge
Topic: The Balanced Scorecard for
Customer Relationship Excellence
Speaker : Kenny Xie, Life
Administration Division Senior Manager, AVIVA-COFCO Life Insurance
Topic: Service Differentiation

1 June
2007, Guangzhou, China
CSQS Panelist:
- Jason Chu, Chairman, APCSC
- Prof.
Neng-Quan Wu, Director of Enterprise Management Research Centre
Topic:
- Corporate Resources Alignment with Business
Performance Management
- Human Resources Alignment
18 May
2007, Shanghai, China
CSQS Panelist:
- Jason Chu, Chairman, APCSC
- Mr. Keith Cheung Citibank China / SPDB Credit Card Center
Topic:
- The Balanced Scorecard for Customer
Relationship
- To be confirmed
11 May
2007, Beijing, China
CSQS Panelist:
- Jason Chu, Chairman, APCSC
- Ms.
Fang Xuemei, Vice Gengeral Manager CPIC Beijing
Topic:
- The Balanced Scorecard for Customer
Relationship
- CPIC Beijing Service Quality Management
System Intruction

10 April 2007, Taichung, Taiwan
CSQS Panelist:
1st: Mr. Kok Yong Puah, Ngee Ann Poly, Singapore
Topic: Performance Measurement for Organizational Improvement
2nd: Jason Chu, Chairman, APCSC
Topic: Achieving Customer Relationship Excellence: From Balanced Scorecard to CSQS
-
Intricacy
of the CSQS in integrating the Balanced Scorecard and ISO9000
-
Provide a successful business case study to illustrate how the standard can be developed for your organisation.
For program rundown of the 12-ICIT Conference, please click
http://www.hk5sa.com/icit/icit12le.pdf
30 March 2007,
Singapore
CSQS Panelist:
- Jason Chu, Chairman, APCSC
- Ms. Sandra Marlene De Zoysa, Head of Customer Service &
Contact Management, Dialog Telekom Limited - Ms Low Iynee, Head, Enterprise Productivity Department, SPRING
Topics:
- The Balanced Scorecard for Customer Relationship Excellence
- Dialog Telekom Experience – Attaining Customer Service Quality Standard
>>The road to achieving Customer
Service Quality Standard
.JPG)
16 March 2007,
Hong Kong
CSQS Panelist:
- Jason Chu, Chairman, APCSC
- Ms. Erra Law, Senior Manager Service
Quality & Supply Chain Management, Octopus Cards Limited
Topic: Resource Management and Performance Management
- Market trend and best practices
- What it takes to create momentum and synergy for success
- Interactive discussion and case studies
- 2007 Forecast of salary increases
29 Sept 2006,
Guangzhou
CSQS Panelist:
- Jason Chu, Chairman, APCSC
- Mr Thomas Mok, Customer Service Director,
Hong Kong Broadband Network Limited
Topic: Balanced Scorecard for Customer
Relationship Excellence
8 Sept 2006,
Hong Kong
CSQS Panelist:
- Jason Chu, Chairman, APCSC
- Ms Ann Chong, Senior Customer Service
Manager, Pacific Satellite International Ltd.
Topic: Balanced Scorecard for Customer
Relationship Excellence
31 March 2006,
Hong Kong
CSQS Panelist:
- Jason Chu, Chairman, APCSC
- Mr Daniel Lam, Senior Area Manager of
Hong Yip Service Co. Ltd
Topic: Performance Management: Customer
Satisfaction
9-10 February 2006,
Hong Kong
APCSC Customer Loyalty Award Forum - CRE Award Business Case Presentation
13 January 2006,
Hong Kong
CSQS Panelist: - Jason Chu, Chairman of APCSC - Mr. Kevin Lodge, Head of Customer Services Asia Pacific, S.W.I.F.T.
scrl
- Ms. Ann Wong, Membership Manager,
Customer Service, Lexxus International Company Ltd
Topic: Staff Motivation and Compensation - Interactive discussion and case studies - Effective incentive programs and compensation strategy - 2006 Forecast of salary increases

8 December 2005,
Hong Kong
CSQS Forum and Certificate Presentation
-Well Born Real Estate Management Limited
-Pacific Satellite International Ltd
4 November 2005,
Hong Kong
CSQS Panelist: - Jason Chu, Chairman of APCSC - Mr. Kevin Lodge, Head of Customer Services Asia Pacific, S.W.I.F.T.
scrl
Topics: - Customer Service Quality Standard - Resource Managment - Service Business Model - Total Cost Ownership - Online Support Challenges and Solutions - Customer Security
26
September 2005,
Hong Kong
CSQS Panelist: - Jason Chu, Chairman of APCSC - Jonathan Wong, Associate Director of SUNDAY, CRM Director of the Year
2004
Topics: - Customer Relationship Excellence Winners' Tips & 2005 CRE Award
Introduction - Present People Site Certification to QHMS
29 July 2005,
Hong Kong
Topic: Organization Learning - Customer Service Knowledge Management (CSKM) Speaker: Jason Chu, Chairman of APCSC
Topic: Process and Performance Management Improvement Speakers: Well Born Certified Customer Service Analyst and Auditor (CCSA) Well Born is committed to implement CSQS and a member of CSQS Committee,
Asia
27 June 2005, Hong Kong
Topic: Service Improvements &
Benchmarking Special guest speaker from Japan: Tatsumi Yamashita ,CEO,
HelpDeskInstitue, Japan

If you interested to our Roundtable,
please go
here to register.
 |