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  CRE & CSQS Roundtable 2014
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Visit Best-in-Class Website


Visit the CRE Awards Website

Testimonials

Global Certification
Certified Contact Center Manager (CCCM)
Certified Customer Service Analyst & Auditor (CCSA)
Certified Contact Center 
Supervisor (CCCS)
Certified Contact Center Professional (CCCP)
Certified Customer Service Professional (CCSP)
Certificate in Customer Service Management (CCSM)
Certificate in Service Excellence Leadership (CSEL)
Certificate in Professional Customer Service (CPCS)
Certified Telemarketing Supervisor (CTMS)

REGISTRATION

Register for the CRE & CSQS Roundtable  

APCSC CRE & CSQS Roundtable

 

The APCSC CRE & CSQS Roundtable Registration is now open!

 

Dear Sir/Madam,

We would like to invite you to join the upcoming Customer Relationship Excellence & Customer Service Quality Standard Roundtable to be held in Shanghai, Beijing, Kuala Lumpur, Singapore and Hong Kong on CRE Leadership in Customer Satisfaction, Loyalty, Experience, Performance Management.

The speaker/s and panelists will share about best practices of past Customer Relationship Excellence Awards (CRE Awards) winners and companies that have established effective and high performance Customer Service Quality Standard and systems in place where the companies are able to achieve high ROI with better business integration, to drive towards the direction of Strategic Business Unit, to reinforce Best Practices, to institute Customer Service Knowledge Management to become a market leader with lean management and more profitable business.

Together, we will also have the opportunities to share best practices on CSR, CRM customer experience management, knowledge management, Social media CRM with successful business cases and strategies.

We are sincerely inviting you and your colleagues and business partners to join the Roundtables in Asia Pacific cities. Let's exchange and share your valuable experience with the participants from various industries to seek for more successful business insights, knowledge, customer relationship excellence development.

Please kindly also find the links of the past CRE & CSQS Roundtables held at international cities, and supplement newspaper coverage from SingTao and HKET and The Standard newspaper.

Supplement: HKET (P.1, P.2, P.3, P.4 & Pre-event 1, 2, 3, 4), The Standard (P.1, P.2, P.3 & Pre-event), SingTao

Past CRE & CSQS Roundtable: 2014, 2013, 2012, 2011, 2010, 2009, 2008

Should you have further enquiry regarding the Roundtables, please kindly call us at (852) 2174 1428.

Best Regards,

Asia Pacific Customer Service Consortium
Tel: (852) 2174 1428
Fax: (852) 2174 1438
www.apcsc.com

Hong Kong October 21 (Roundtable code: rt1021)

Shanghai November 4 (Roundtable code: rt1104)

Theme: CRE Leadership in Customer Satisfaction, Loyalty, Experience, Performance Management

Beijing November 5 (Roundtable code: rt1105)

Theme: CRE Championship! Winning the Loyalty of our global mobile O2O consumers today!

Singapore November 19 (Roundtable code: rt1119)

Kuala Lumpur November 20 (Roundtable code: rt1120)

Theme: CRE Championship! Engaging our mobile O2O consumers today!

Hong Kong November 28 (Roundtable code: rt1128)

Shanghai December 5 (Roundtable code: rt1205)

Theme: Successful Engagement to Innovate and Strengthen Customer Loyalty and CRE Leadership

 

Hong Kong October 21, 2014

Co-organizer: The Hong Kong Jockey Club

Jason Chu

Chairman

APCSC

Charles Mok

Legislative Council (IT)

HKSAR Government

Patrick Ng

Executive Manager

The Hong Kong Jockey Club

Virginie Nowak

Head of Customer

Service

Swatch Group

Mike Ng

Senior Manager

Hong Kong Broadband Network

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: CRE Leadership in Customer Satisfaction, Loyalty, Experience, Performance Management

Mr. Charles Mok, Legislative Council (I.T.), HKSAR

Mr. Patrick Ng, Executive Manager, Strategic Customer Systems & Planning, The Hong Kong Jockey Club

Ms. Virginie Nowak, Head of Customer Service, Swatch Group

Mr. Mike Ng, Senior Manager, Business Development & Co-Owner, Hong Kong Broadband Network Limited

Other speakers and panelists will be confirmed soon

 

Shanghai November 4, 2014

Co-organizer: CASCO Signal Ltd

Jason Chu

Chairman

APCSC

Yan Zi Feng

CACSO Signal Ltd

General Manager

Cindy Xu
Hangzhou uShining Science & Techonology Co., Ltd.

Chairman

Chen Chao

Cisco Systems China

Development Manager

Mike Mi
Academy of Contact Center and BPO (ACCB)

President

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: CRE Leadership in Customer Satisfaction, Loyalty, Experience, Performance Management

Mr. Yan Zi Feng, General Manager, CASCO Signal Ltd
Ms. Cindy Xu, Chairman, Hangzhou uShining Science & Technology Co., Ltd.

Mr. Chen Chao, Development Manager, Cisco Systems China

Mr. Mike Mi, President, Academy of Contact Center and BPO (ACCB)

Other speakers and panelists will be confirmed soon

 

Beijing November 5, 2014

Co-organizer: Academy of Contact Center & BPO (ACCB)

Jason Chu

Chairman

APCSC

Chen Mu Jing
National Center For Open & Distance Education
Assistant General Manager

Benny Peng

China Electronics Chamber of Commerce

Deputy Secretary General

Mike Mi
Academy of Contact Center and BPO (ACCB)

President

 

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: CRE Championship! Winning the Loyalty of our global mobile O2O consumers today!

Ms. Chen Mu Jing, Assistant General Manager, National Center For Open & Distance Education

Mr. Benny Peng, Deputy Secretary General, China Electronics Chamber of Commerce

Mr. Zhu YeQing, Managing Director, TDYQ Capital

Mr. Mike Mi, President, Academy of Contact Center and BPO (ACCB)

Other speakers and panelists will be confirmed soon

 

Singapore November 19, 2014

Co-organizer: DHL Express (Singapore) Pte Ltd

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: CRE Championship! Engaging our mobile O2O consumers today!

Mr. Nizam Md Agil, Vice President, Customer Service, DHL Express (Singapore) Pte Ltd
Other speakers and panelists will be confirmed soon

 

Kuala Lumpur November 20, 2014

Co-organizer: Brandt International Sdn Bhd

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: CRE Championship! Engaging our mobile O2O consumers today!

Ms. Munirah Looi, President - Chief Executive Officer, Brandt International Sdn Bhd

 

Hong Kong November 28, 2014

Co-organizer: Hang Lung Properties Limited

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Successful Engagement to Innovate and Strengthen Customer Loyalty and CRE Leadership
Senior Representative from Hang Lung Properties Limited

Other speakers and panelists will be confirmed soon

 

Shanghai December 5, 2014

Co-organizer: Hang Lung Properties Limited

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Successful Engagement to Innovate and Strengthen Customer Loyalty and CRE Leadership

Senior Representative from Hang Lung Properties Limited

Other speakers and panelists will be confirmed soon

  • What are CEO focuses to achieve sustainable growth with successful Channel Integration and CEM?

  • How to create more business, products and service innovation opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Business Innovation model from China, Hong Kong, Asia Pacific and Western World

  • How do Data Mining, Analytics and Big Data Integration create strategic value in the current business environment?


Fee:

FREE of Charge with online registration, or RMB$200 non-member at the door

Organizer:

Asia Pacific Customer Service Consortium

Hong Kong

The Hong Kong Jockey Club

Time: 2014 October 21st, 2:00pm-5:00pm

Theme: CRE Leadership in Customer Satisfaction, Loyalty, Experience, Performance Management

Venue: B402-403, 4/F Happy Valley racecourse, Hong Kong

Eventbrite - Certificate in Customer Service Management Training

Shanghai

CASCO Signal Ltd

Time: 2014 November 4th, 2:00pm-5:00pm

Theme: CRE Leadership in Customer Satisfaction, Loyalty, Experience, Performance Management

Venue: 上海市浦东滨江大道2727号东方滨江大酒店,5楼5-B到5-C会议室

Eventbrite - Certificate in Customer Service Management Training

Beijing

National Center For Open & Distance Education

Time: 2014 November 5th, 2:00pm-5:00pm

Theme: CRE Championship! Winning the Loyalty of our global mobile O2O consumers today!

Venue: 北京市西城区德外大街一号辽宁饭店四层多功能厅

Eventbrite - Certificate in Customer Service Management Training

Singapore

DHL Express (Singapore) Pte Ltd

Time: 2014 November 19th, 2:00pm-5:00pm

Theme: CRE Championship! Engaging our mobile O2O consumers today!
Venue: Diamond Room, Level 5, 1 Tai Seng Drive, DHL Air Express Centre, Singapore 535215

Eventbrite - Certificate in Customer Service Management Training

Kuala Lumpur

Brandt International Sdn Bhd

Time: 2014 November 20th, 2:00pm-5:00pm

Theme: CRE Championship! Engaging our mobile O2O consumers today!
Venue: Level 3, Menara PNS, Tower 7, Avenue 7, Bangsar South City, No.8 Jalan Kerinchi, 59200 Kuala Lumpur

Eventbrite - Certificate in Customer Service Management Training

Hong Kong

Hang Lung Properties Limited

Time: 2014 November 28th, 9:00am-12:00am

Theme: Successful Engagement to Innovate and Strengthen Customer Loyalty and CRE Leadership

Venue: 29/F Sitting Room, Standard Chartered Bank Building, No. 4 Des Voeux Road, Central, Hong Kong

Eventbrite - Certificate in Customer Service Management Training

Shanghai

Hang Lung Properties Limited

Time: 2014 December 5th, 9:00am-12:00am

Theme: Successful Engagement to Innovate and Strengthen Customer Loyalty and CRE Leadership

Venue: 上海市虹桥路1号港汇恒隆服务式公寓7楼会所

Eventbrite - Certificate in Customer Service Management Training

*** There will be a lucky draw after the Roundtable

CRE Awards Introduction

The goal of the CRE Awards is to promote service quality and customer relationship excellence as core business value in international cities across Asia Pacific and to recognize governments, companies, business units, teams, and individuals that have contributed to the success of both their customers and the organizations that they serve.

  • Improve organizational awareness for Customer Service Center performance, Customer Service Best Practices, customer interaction channels, service center performance, and best practice s of CRE.

  • Share experiences and learn from one another amongst the World-Class CRE Leaders and achieve the goal of market leadership.

  • Increase customer perception and confidence in dealing with the organization

  • Serve as a benchmarking process to help companies assess and improve their customer satisfaction & business index

  • Increase morale at all levels of the organization

CRE Awards Benefits

  • Recognition of participating organizations achievements in Customer Service, increasing and enhancing her Corporate brand, credibility and image internationally

  • Grand Asia Pacific CRE Awards Dinner Ceremony attended by senior executives,  industry experts and market leaders all over the region.

  • Far-reaching promotions and exposure of winners in the entire region through press release, news, internet, social media, newspaper and magazine coverage

  • CRE corporate branding and Asia Pacific service icon through Knowledge eMail, CRE & CSQS Roundtables, CRM Senior Executive Forum, CEO Luncheon Forum and Leadership Summit, etc., targeting at the professional, senior management and C-level executives in the CRE Leadership community

You are highly recommended to try a FREE 3-month Individual Membership, upon registration you can also receive our tip of the month and join the CRE & CSQS RoundTable, which is dedicated for members only. Please complete the membership registration page http://www.apcsc.com/cgi-bin/global/memoverview.asp and select the TRIAL option from the membership-type drop-down box.

Registrationn

 

CRE & CSQS Roundtable - Exclusive Benefit for APCSC Members!

 
  Free 3 months trial Individual Member    
CRE & CSQS Roundtable (FREE)    
       
  Individual / Associate Member    
CRE & CSQS RoundtableFREE    
         
  Professional Member    
2 Free Entry for each Company Additional participant(RMB100/HKD110/EURO10)
       
  Corporate Member    
4 Free Entry for each Company Additional participant(RMB100/HKD110/EURO10)
       

Global Certifications

Shenzhen (Mandarin)

Oct 14-15

Hong Kong (English)

Dec 9-10

Certified Customer Service Analyst & Auditor (CCSA)

 

Shenzhen (Mandarin)

Oct 14-17

Hong Kong (English)

Dec 9-12

Certificate in Customer Service Management (CCSM) CEF Reimbursable (Course Code: 21C04911-5)

Shenzhen (Mandarin) Oct 16-17

Hong Kong (English)

Dec 11-12

Certified Contact Center Manager (CCCM)

Hong Kong

June 15-16

Certified Customer Relationship Management Manager (CRMM)

Participant(s)

Participant 1 Participant 2
Company Company
Name Name
Job Title Job Title
Email Email
Phone Phone
Roundtable code Roundtable code
  A B
Select anything from drop down box A and copy the the same text into box B
(e.g. if you selected animals from drop down box A, type animals into text box B)

Thank you!

1998 - 2014 Asia Pacific Customer Service Consortium