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Register for the CRE & CSQS Roundtable |
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APCSC CRE & CSQS Roundtable
Taipei February 13
Guangzhou February 28
Beijing March 1
Kuala Lumpur March 21 |
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The APCSC
CRE & CSQS Roundtable Registration is now open!
Dear Sir/Madam,
Warm greetings from Asia Pacific
Customer Service Consortium!
We would like to invite you to join
the upcoming
Customer Relationship Excellence &
Customer Service Quality Standard
Roundtable to be held in
Taipei on
Strategic Customer
Relationship Excellence in the
Changing Business World
and in Guangzhou, Beijing and Kuala
Lumpur on
Optimizing Customer Experience
Management for World Class Companies
The speaker/s and panelists will
share about best practices of past
Customer Relationship Excellence
Awards (CRE Awards)
winners and companies that
have established effective and high
performance
Customer Service Quality Standard
and systems in place where the
companies are able to achieve high
ROI with better business
integration, to drive towards the
direction of Strategic Business
Unit, to reinforce Best Practices,
to institute Customer Service
Knowledge Management to become a
market leader with lean management
and more profitable business.
The speaker will also share
best practices on CSR, CRM customer
experience management, knowledge
management, Social media CRM with
successful business cases and
strategies.
We are sincerely inviting you and
your colleagues and business
partners to join the Roundtable
in
Taipei, Guangzhou, Beijing and
Kuala Lumpur on
13th, 28th of February, 1st and 21st of
March respectively. Let's
exchange and share your valuable
experience with the participants
from various industries to seek for
more successful business insights,
knowledge, customer relationship
excellence development.
Please kindly also find the links of
the past CRE & CSQS Roundtables held at
international cities, and supplement
newspaper coverage on the CRE & CSQS
Roundtables organized
internationally from SingTao and
HKET and The Standard newspaper.
Supplement: HKET (P.1,
P.2,
P.3 &
P.4), The Standard (P.1,
P.2,
P.3
&
Pre-event),
SingTao
Past CRE & CSQS Roundtable:
2011,
2010,
2009,
2008
Should you have further enquiry
regarding the Roundtables, please
kindly call me at (852) 2174 1428.
Best Regards,
Alan Poon
Asia Pacific Customer Service
Consortium
Tel: (852) 2174 1428
Fax: (852) 2174 1438
www.apcsc.com
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CRE & CSqs roundtable
Taipei
February 13, 2012
Theme:
Strategic Customer
Relationship Excellence in the
Changing Business World
Guangzhou February 28, Beijing March 1,
Kuala Lumpur March 21
Theme:
Optimizing Customer Experience
Management for World Class Companies
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Jason Chu,
Chairman of APCSC |
Dr. Kuo-Yen
Wei,
Chairperson,
RDEC of
Taipei City
Government |
Yi-Ching
Chen
CEO of the
Department of
Customer
Service,
Chunghwa
Telecom Co., Ltd. |
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Taipei CRE & CSQS Roundtable on February 13, 2012
Speaker &
Panelists:
Mr. Jason Chu, Chairman,
APCSC, CRE Awards Panel of Judge
Topic:
Strategic
Customer Relationship Excellence in the Changing
Business World
Dr. Kuo-Yen Wei,
Chairperson, Research, Development and Evaluation
Commission of Taipei City Government
Topic:
Current Challenges and Opportunities of Public Service
from Hotline 1999
Mr. Tai-Liang Yang,
Director
of Station Operations Division, Taipei Rapid Transit
Corporation
Mr. Yi-Ching Chen,
CEO of the Department of Customer Service, Chunghwa
Telecom Co., Ltd.
Dr. Yea-Jou Shiau,
Director of
Chinese Society for Quality
Guangzhou CRE & CSQS Roundtable on
February 28, 2012
Speaker & Panelists:
Mr. Jason Chu, Chairman,
APCSC, CRE Awards Panel of Judge
Topic:
Optimizing
Customer Experience Management for
World Class Companies
Senior representative from DHL-Sinotrans
Other speakers and panelists will
be confirmed soon.
Beijing CRE & CSQS Roundtable on
March 1, 2012
Speaker & Panelists:
Mr. Jason Chu, Chairman,
APCSC, CRE Awards Panel of Judge
Topic:
Optimizing
Customer Experience Management for
World Class Companies
Ms.
Elizabeth Lee, Senior
Consultant Expert of the Service
Marketing Industry
Mr.
Philip Beck, Chairman of Dubeta
Pty Ltd
Senior representative from DHL-Sinotrans
Other speakers and panelists will
be confirmed soon.
Kuala Lumpur CRE & CSQS Roundtable on
March 21, 2012
Speaker & Panelists:
Mr. Jason Chu, Chairman,
APCSC, CRE Awards Panel of Judge
Topic:
Optimizing
Customer Experience Management for
World Class Companies
Senior representative from QNet Ltd.
Other speakers and panelists will
be confirmed soon.
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Fee: |
FREE of Charge with online
registration, or
CYN
200 / TWD
800 / USD 30 non-member at the door |
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Organizer: |
Asia Pacific Customer Service
Consortium |
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Co-Organizers
in:
Taipei
Guangzhou
Beijing
Kuala Lumpur |
Taipei Rapid Transit
Corporation
臺北捷運公司 (FULL)
Time: 2012 February 13rd,
2:30pm-6:00pm
Theme:
Strategic Customer
Relationship Excellence in the
Changing Business World
Venue:
臺北市中山區中山北路二段48巷7號7樓
DHL-Sinotrans
International Air Courier Ltd.
Time: 2012 February
28th,
2:30pm-6:00pm
Theme:
Optimizing Customer
Experience Management for World Class Companies
Venue:
廣州市越秀區中山三路33號中華國際中心A座24層
DHL-Sinotrans
International Air Courier Ltd.
Time: 2012 March 1st,
2:30pm-5:30pm
Theme:
Optimizing Customer
Experience Management for World Class Companies
Venue:
北京市亦莊經濟技術開發區 榮華南路18號
QNet Ltd.
Time: 2012 March
21st,
2:30pm-5:30pm
Theme:
Optimizing Customer
Experience Management for World Class Companies
Venue:
Level 10, Block C, PJ8, Menara Qi, No 23, Jalan
Barat, Section 8, 46050 Petaling Jaya, Selangor,
Malaysia |
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*** There will be a lucky draw after
the Roundtable
For more information, please click
here
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CRE Awards Introduction |
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The goal of the CRE Awards is to promote
service quality and customer relationship excellence as core
business value in international cities across Asia Pacific and to
recognize governments, companies, business units, teams, and
individuals that have contributed to the success of both their
customers and the organizations that they serve.
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Improve organizational awareness for
Customer Service Center performance, Customer Service Best
Practices, customer interaction channels, service center
performance, and best practice s of CRE.
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Share experiences and learn from one
another amongst the World-Class CRE Leaders and achieve
the goal of market leadership.
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Increase customer perception and
confidence in dealing with the organization
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Serve as a benchmarking process to
help companies assess and improve their customer satisfaction &
business index
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Increase morale at all levels
of the organization
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CRE Awards Benefits |
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Recognition of participating
organization’s achievements in Customer Service, increasing
and enhancing her Corporate brand, credibility and image
internationally
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Grand Asia Pacific CRE Awards
Dinner Ceremony attended by senior executives, industry
experts and market leaders all over the region.
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Far-reaching promotions and
exposure of winners in the entire region through
press release, news, internet, social media, newspaper and
magazine coverage
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CRE corporate branding
and Asia Pacific service icon through Knowledge eMail,
CRE & CSQS Roundtables, CRM Senior Executive Forum, CEO
Luncheon Forum and Leadership Summit, etc., targeting at the
professional, senior management and C-level executives in
the CRE Leadership community
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You are highly recommended to try a FREE 3-month Individual Membership, upon registration you can also receive our tip of the month and join the
CRE & CSQS RoundTable, which is dedicated for members only. Please complete the membership registration page
http://www.apcsc.com/cgi-bin/global/memoverview.asp and select the TRIAL option from the membership-type drop-down box. |
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