CSQS.NET

The speaker will share about best practices of past Customer Relationship Excellence Awards (CRE Awards) winners and companies that have established effective and high performance Customer Service Quality Standard and systems in place where the companies are able to achieve high ROI with better business integration, the Balanced Scorecard and ISO9000 integration, to drive in the direction of Strategic Business Unit, to reinforce Best Practices, to institute Customer Service Knowledge Management to become a market leader with lean management and more profitable business.

With strategic planning, organization effectiveness and process integration in achieving both services and relationship excellence, the speaker will also share how to create a balanced scorecard to measure and assess service excellence to create a practical road map to both business and customer success for the enterprise.

We are sincerely inviting you to join the Roundtables in Malaysia on August. Let's exchange and share your valuable experience with the participants from various industries to seek for more business development opportunities.

CSQS Roundtable

18th August, 2010

Customer Service Quality Standard (CSQS) Roundtable

CSqs roundtable

Malaysia - 18th August

Theme: Social Media Network in Customer Relationship Excellence

Mr. Jason Chu,

Chairman of Asia Pacific Customer Service Consortium

Topic:
Social Media Network in Customer Relationship Excellence

Speaker:
Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Mr. Jason Chu is the Founding Chairman of the Hong Kong Customer Service Consortium (HKCSC) and Asia Pacific Customer Service Consortium (APCSC).

Mr. Chu collaborates with industry experts and major university researchers to consult and research on key aspects of Customer Satisfaction and Loyalty. Jointly with researchers in the University of Hong Kong and the members of APCSC and HKCSC, Mr. Chu has led the consortium effort in developing the Customer Service Quality Standard (CSQS) in setting international standards and world class framework for service organizations. He is the pioneer of innovative customer service research including eSurvey on Internet Banking, Securities and Travel Services, Best-in-Class (BIC) CRM Contact Center Benchmarking in Asia Pacific, Customer Satisfaction and Aspiration Survey and other international standards in Asia, Australia and the United States.

Fee:

FREE for Members; HKD110 for FREE 3-month Trial Individual Member

Organizer:

Asia Pacific Customer Service Consortium

Time & Venue:

18th August 2010 2:00pm to 4:00pm
Malaysia (Venue is to be confirmed)

*** There will be a lucky draw after the Roundtable

For more information, please click here

Introduction

The CSQS has been developed jointly by the Asia Pacific Customer Service Consortium (APCSC) and the researchers at the University of Hong Kong (HKU), with industry support by the CSQS Committee Asia Pacific. It is the highest certification awarded to contact centres and customer service organizations that excel in customer relationship excellence.

Benefits

Delivery of ever-improving value to customers, contributing to the organizations bottom line and marketplace success
Continuous improvement of overall organizational effectiveness, capabilities and performance metrics
Building customer loyalty and customer satisfaction
Organizational and personal learning
Cost reduction and financial streamlining
Increased profitability

You are highly recommended to try a FREE 3-month Individual Membership, upon registration you can also receive our tip of the month and join the CSQS RoundTable, which is dedicated for members only. Please complete the membership registration page http://www.apcsc.com/cgi-bin/global/memoverview.asp and select the TRIAL option from the membership-type drop-down box.