Propelling Your Customer Service to The Next Level!

In order to be in the FOREFRONT of Service Excellence and Achieve Business Growth, every organization, every employer and employee must be equipped with the necessary knowledge and skills!

Embark on the journey to GAIN INSIGHTS and CREATE a World Class Leadership Culture and Customer Experiences to provide the

BEST CUSTOMER SERVICE!

LISTEN and BENEFIT FROM:

Featuring also an Exclusive and Informative Panel Discussion on –

Jason Chu, Chairman, Asia Pacific Customer Service Consortium Standardizing, Auditing and Improving Service Standards and Productivity Sylvan Braberry, CEO, Singapore Island Country Club Key Fundamentals For Customer Service Excellence Roger Konopasek, Director, Results Team Asia Transformational Leadership: A Hands-On Guide To Create A World Class Leadership Culture Eugene Tan, Area Director (Human Resources), Shangri-la Hotel Your Human Resources – The Key To Customer Retention Evy Steingrimsen, Head of Customer Experience, DiGi Telecommunications, Malaysia Creating Excellent Customer Experiences PLUS MANY OTHERS!

Building The Branded Customer Experience For Your Organization Led By Moderator Sidney Yuen, Head, Global Consulting Services, Asia Pacific, Convergys Corporation, Hong Kong PANELISTS: Evy Steingrimsen, Head of Excellent Customer Experience, DiGi Telecommunications, Malaysia Edward Whistler Goh, Chief Executive Officer, Edward Whistler International Dr Paul Leow, President AARM Management Group USA (AARM Canada, AARM School of Management, AARM Asia Pacific,) Chairman Globalmakers Korea, Senior Lecturer Graduate School HELP University College

These are just some of the many exciting and holistic presentations at this year’s

CUSTOMER SERVICE EXCELLENCE CONFERENCE!

EXCLUSIVE ½ day Post-Conference Workshop

05 December 2008, Friday

GIVING The S-MILE

Lips Service – Brain Service – Spirited Service

Workshop Topics

· Going beyond ‘Lips Service’ Experience

· Introducing the “SMILE” Framework for Achieving Service Excellence

· Instilling the LOVE mindset to serve straight from the Heart

· Improving INTERACTIONS to build effective Interpersonal Relationships

· Increasing the need for MAINTENANCE to be On-Brand

· Intensifying the SERVICE standards and aligning daily activities to organization and individual purpose and goals to achieve a ‘Spirited Service’ Experience

Case Studies, Role-plays, Simulated Exercises (Games) will be introduced to turn training to learning and that is the heart of this facilitation workshop.

Join the thousands of Key Decision Makers who have benefited from our conferences!

TAKE ADVANTAGE OF THE SUPER EARLY BIRD FEE

TILL 10 OCTOBER 2008

AND SAVE S$400!

Download for Conference Agenda and Form (PDF)

EARLY BIRD DISCOUNT SAVE S$200

Register & Pay by 03 November 2008

Get 10 % Off for Group Registration!

For more information please contact us:

Contact: Ms. Iza Jumri

Tel: +65-6536-8676

Fax: +65-6536-4356

Email: iza.jumri@abf.com.sg