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Winners of the 2012 Hong Kong International Expo Innovation Awards

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  • Social Media Customer Service - Eptica Asia Pte Ltd

“Eptica is delighted to win the Hong Kong International Customer Relationship Excellence (CRE) & Innovation Expo Innovation Awards for ‘Social Media Customer Service’, and recognition of Eptica’s social media customer interaction suite along with the work we have done with AirAsia. By deploying Eptica as a centralised customer Self-service system, AirAsia is providing fast, consistent customer service across the web, Facebook and mobile channels, 24 hours a day. What is critical for consistency of answers is that all these channels share the same knowledgebase. Excellent customer service is about ensuring customers get the right answers, when they want them, through the channel of their choice”

Mr. Olivier Njamfa, President and CEO

Eptica Asia Pte Ltd
 


  • Mobile Application System Integration - Continuous Technologies International Ltd.

 

“We are honoured to receive the 2012 Expo Innovation Awards under the category of Mobile Application System Integration. This award recognizes our focus and effort to offer innovative communications-enabled business solutions. These solutions have proven success in facilitating our clients to effectively gain and retain customers while achieving sustainable competitive advantages. I would like to express appreciation to our staffs who have consistently displayed their competences and commitments to excellence. This award not only serves as recognition of the contribution by everyone in our team but also an assurance of our service focus. We will continue to meet and exceed customer expectations through innovative products and professional services..”

Mr. Ian Wong, Senior Partner

Continuous Technologies International Ltd. 


  • Online Investment Brokerage - RHB Investment Bank Berhad

 “We are honoured that the Asia Pacific Customer Service Consortium has recognized RHBInvest for its innovative capabilities and customer relationship excellence. On our part, we will continuously break new grounds in the brokerage industry. It is our goal to make investment simple and easy for our customers by providing necessary information, knowledge, digital engagements and investment tools.”

 

Mr. Mike Chan, Officer-In-Charge

RHB Investment Bank Berhad


  • Digital Marketing Agency - Avazu Inc.

 

“Thank you for this great honor of Digital Marketing Agency. Thank you APCSC and chairman Mr Jason Chu for this meaningful event, and recognizing Avazu in Hong Kong. Also thanks to our CEO Mr Yi Shi who is proud to receive this recognition for his life time achievement. Avazu did not expect to win, but it is a great recognition for our dedication. Avazu is collaborating with more than 500 direct advertisers around the globe including Esprit, ETAM, Redcats Group, OTTO Group, Rakuten Group. Avazu will continue to improve our service in the future. Once again thank you very much. ”

Mr. Sebastien Balestas Director, International Business Development

Avazu DSP


  • Cloud Dedicated Hosting - DYXnet Group

 

“Mr. Lap Man, Founder & Chief Executive Officer of DYXnet Group said, “We are very excited that DYXnet’s Cloud Dedicated Hosting was honored with Innovation Awards by Hong Kong Customer Service Consortium. Through DYXnet’s Cloud Dedicated Hosting, enterprise customers can enjoy a professional yet affordable IaaS (Infrastructure as a Service) to maximize their return on investment. Customer not only can save the initial setup costs of infrastructure and equipment, but also can eliminate the continuous operation costs of configuration, maintenance, as well as software and hardware upgrade, enabling enterprises to focus on core business and enhancing the flexibility of business development. ”

Mr. Lap Man, Founder & Chief Executive Officer

DYXnet Group


 
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