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APCSC "The Standard" Supplement is out !!

Customer Relationship Excellence Awards:

The most prestigious and well recognized awards on Customer Relationship Excellence internationally!

Congratulations to the 2007 CRE Awards winners!

The CRE Awards presentations took place on 27 June 2008. Please see 2007 Winner Photos and Winner Statement

 

A special CRE Awards Supplement appeared on The Standard newspaper in Hong Kong on Monday, July 21, 2008.

CRE Awards 2008

The Application of CRE Awards 2008 is now opened!

The CRE Awards 2008 Welcome Pack can be downloaded from the following link:

CRE Awards 2008 Welcome Pack

 

Latest Application Deadline:

15th November 2008 (Corporate)

15th January 2009 (Individual)

 

REGISTRATION / NOMINATION

 

The CRE Awards Supplement:

21 July 2008 The Standard

28 July 2008 SingTao Daily G1-G12

 

Learn more about the Customer Service Quality Standard (CSQS) for CRE Awards Model and Assessment Process through the following Global Certifications: CCSA and CCSM

Certified Customer Service Analyst & Auditor (CCSA)
25-26 September 2008 Hong Kong (English) CCSA4033SZ
Certificate in Customer Service Management (CCSM) CEF Reimbursable 
18-19 September 2008
25-26 September 2008
Hong Kong (Mandarin & English) CCSM4006HK
21C04911-5      

Global Certification Mini-Schedule

Certified CRM Director (CRMD)
To be confirmed Hong Kong (English) CRMD4011HK
Certified Contact Center Manager (CCCM)
18-19 September 2008 Hong Kong (English) CCCM4027HK
Certified Customer Service Analyst & Auditor (CCSA)
25-26 September 2008 Hong Kong (English) CCSA4033SZ
Certified Contact Center Supervisor (CCCS)
16-17 October 2008 Hong Kong (Cantonese) CCCS4036HK
Certified Telemarketing Supervisor (CTMS)
17-18 November 2008 Hong Kong (English) CTMS4003HK
Certified Customer Service Professional (CCSP)
24-25 July 2008 Hong Kong (Cantonese) CCSP4012HK
Certified Contact Center Professional (CCCP)
21-22 August 2008 Hong Kong (Cantonese) CCCP4044HK
Effective Telemarketing & Objection Handling (ETOH)
21 August 2008 Hong Kong (Cantonese) ETOH4044HK
Complaint Handling & Stress Management (CHSM)
22 August 2008 Hong Kong (Cantonese) CHSM4044HK
Certificate in Customer Service Management (CCSM) CEF Reimbursable
21C04911-5
18-19 September & 25-26 September 2008 Hong Kong (Mandarin & English)

CCSM4006HK

Certificate in Service Excellence Leadership (CSEL) CEF Reimbursable
21C05006-7
16-17 October 2008 + elective module Hong Kong (English & Cantonese)

CSEL4003HK

Certificate in Professional Customer Service (CPCS) CEF Reimbursable
21C05127-6
24-25 July 2008 + elective module Hong Kong (English & Cantonese)

CPCS4002HK

International Endorsement

Join us for Asia's best Customer Service Certification Program! Read what our customers are saying and join the fastest growing World-Class Customer Service standard!


 

Facilitator:

 

Jason Chu
Chairman
APCSC

TESTIMONIALS

GLOBAL CERTIFICATION

REGISTRATION

Tel:(852) 2174 1428

Fax:(852) 2174 1438

Email:enquiry@apcsc.com

Website:http://www.apcsc.com

(c) 2008 Asia Pacific Customer Service Consortium Ltd. All Rights Reserved
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