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CEO
Luncheon Forum & 2 Days Leadership Summit |
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Sign up for 3 people for summit and
get 1 free!
REGISTER NOW! |
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Speakers of
CEO Luncheon Forum
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1 June 2010 (Day 1)
Theme: Service Leadership |
2 June 2010 (Day 2)
Theme: Leadership in Change and Sustainability |
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Ms. Lau Ka Shi
Managing Director & CEO, Bank Consortium Trust Company Limited |
Topic:
Total Customer Experience and Service Excellence
Graduated from
Cornell University with an MBA, Ms Lau possesses
extensive banking and finance experience working with
major international banks and government entities.
Here for more detail
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Mr. Tatsumi Yamashita
CEO, HDI
(Help Desk Institution) Japan |
Topic: Ask
your customer how to improve your customer service
-Study from 700 customer
service benchmarking 'Support Center Michelin'
Tatsumi Yamashita has
20 years support industry experience and has developed
several help desks and support centers throughout Japan.
In 1999, he became the first Japanese HDI intern and has
since studied advanced support principles in the U.S.
that could be applied toward the advancement of Japanese
support environments.
Here for more details |
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Mr. Patrick S. Lee
Managing
Director,
Crown Motors
Limited
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Topic: How
to Build a System to Create Ultimate Customer Experience
For the past three and a half
years, Patrick S. Lee has been working as Managing
Director for North Asia (including Hong Kong, Macau,
Guam and Saipan) at Inchcape .
Here for more details
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Mr. Jason Chu
Chairman
Asia Pacific Customer Service Consortium |
Topic:
Creating High ROI on Customer Business Performance with
CRE Best Practices & CSQS Strategy
Mr. Jason Chu is the
Founding Chairman of the Hong Kong Customer Service
Consortium (HKCSC) and Asia Pacific Customer Service
Consortium (APCSC). Mr. Chu collaborates with industry
experts and major university researchers to consult and
research on key aspects of Customer Satisfaction and
Loyalty.
Here for more details
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CRE and CSQS Leadership Summit 2010
to be held in cosmopolitan
Hong Kong on
1-2 June 2010 will provide an international platform for
you to meet honorable guests of the
Asia Pacific Customer Service Consortium,
industry leaders and experts of the
international leadership
community. You may share your valuable insights
about Customer Service and Customer Relationship Management
with them and the winners of the
Customer
Relationship Excellence Awards
International Subject Expert and Keynote
Speakers
At this
CRE Leadership Summit, distinguished
speakers from government, academia and market leaders in
Hong Kong and the Asia Pacific Region will inspire you with
the innovative ideas and CRM wisdom on the following subject
matters:
aHow do you retain and grow your valuable customers during
economic recovery?
aHow do you maintain your competitiveness
facing the globalization and market turbulence?
a
How do you achieve leadership in different areas to
sustain your business growth?
aHow do you create sustainable business success with service innovation and
CRM?
a
How to reduce business costs with self services and environmental
strategies?
The
Customer Relationship Excellence and Customer Service
Quality Standard Leadership Summit 2010 is an invaluable OPPORTUNITY for
you to achieve these business goals!
Topic:
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Transforming the Government Public Services with
Innovation: Case Study in Taipei
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Creating High ROI on Customer Business Performance with
CRE Best Practices & CSQS Strategy
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How to Build a System to Create Ultimate Customer
Experience
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Achieving Service Excellence in Electricity Supply
Industry
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Technology and Service Innovation for Customer
Relationship Excellence
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Total Customer Experience and Service Excellence
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From Customer Service to Customer Experience: The 6th
Sense
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At Ocean Park, we call it "Total Guest Experiences"
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Ask Your Customer How to Improve Your Customer Service
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Integrated Knowledge Management for
Higher Customer and Employee Satisfaction
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Leveraging on Customer Knowledge
Management for Company Growth
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Your
Staff- Key to Success of Customer Service Excellence
Don't hesitate to register for the Leadership Summit
2010 to get the answers NOW!
Sign
up for 3 people for summit and
get 1 free!
REGISTER NOW!
Participate to have Networking with international
leaders:
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China Pacific Life Insurance Co., Ltd.
Chunghwa Telecom Co., Ltd.
Citybase Property Management Ltd.
DHL Express (Taiwan) Limited
DHL-Sinotrans
Goodwell
Property Management Limited
Henderson
Land Group Property Management
Department (Hang Yick
and Well Born)
Ocean Park
Accenture
北青網
The Standard
Zpara.com
CNet
中國服務外包網
千龍網
Hong Yip Service Co., Ltd.
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Hopewell Center Management Ltd.
Kerry Logistics
Microsoft Customer Service and Support, Asia Pacific
and Greater China Region
Quality Healthcare Medical Services Ltd.
Sino Property Services
Taipei
City Government
The Hongkong Electric Co., Ltd.
Crown Motors
Eptica
F
T中文網
51 callcenter
和訊網
BNet
鳳凰網
客戶世界
AXA China Region Insurance Co Ltd
.... and many other more |
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APCSC Customer Relationship
Excellence Awards 2009
Awards Dinner Ceremony
2 June 2010 |
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The
Customer Relationship Excellent (CRE) Awards
has recognized many industry leaders and professionals for
their customer centric service innovation. The participants
have come from more international cities and business
sectors in both corporate and individual categories, all
demonstrating their business successes, best practices and
insights on CRE. The presentation of the CRE Awards would be
held on 2 June 2010 at the Awards Dinner Ceremony. Each CRE
Awards winner will share their success stories and the best
practices of their company.
Witnessing how
CRE Awards winners bring new service levels,
quality standards and benchmarks to shape the future
directions of business practices in making Asia Pacific a
better place to live and do business, your company may
achieve the goal of market leadership and gain international
recognitions!
Immediately join the CRE Awards Dinner Ceremony to share the
success stories of the
Customer
Relationship Excellence Awards winners with their
keynote presentations!
REGISTER NOW!
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Pre &
Post-Summit Global Certifications |
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If you registered
our
CCCM,
CCSA &
CCSM course, you can get an extra 40% discount on
the Summit.
Please click
here register now! |
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Ø
To register or to find out more about the
Customer Relationship Excellence (CRE)
and Customer Service Quality Standard (CSQS) Leadership
Summit 2010 and the
CRE Awards Dinner Ceremony,
please click
http://www.apcsc.com/cresummit/registration.asp
Ø
You may also consider to be our Silver or Gold Summit
Sponsor and enjoy the privileged sponsorship benefits
including Summit Pass, exhibition table display and other
promotion packages.
Ø Should
you have any enquiry regarding the registration of the event
or sponsorship issue, please call 852-2174-1428
for Alan Poon or Nancy Lee or via email
creawards@apcsc.com |
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Endorsers,
Sponsors & Partners |
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