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 The APCSC CSQS Roundtable Registration is now open!
Dear Sir/Madam,
Warm greetings from Asia
Pacific Customer Service Consortium!
We would like to invite you to
join the upcoming Customer Service Quality Standard
Roundtable to be held in Hong Kong.
With strategic planning,
organization excellence in achieving both services and
relationship excellence, the speaker will also share how to
create a Corporate Social Responsibility mission and
culture to create a practical road map to both business and
customer success for the enterprise.
We are sincerely inviting you to
join the Roundtables in Hong Kong on 5th of
February. Let's exchange and share
your valuable experience with the participants from various
industries to seek for more business development
opportunities.
If you would like to join our meeting, please click the button for
registration
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CSQS Roundtable
Hong Kong,
February
5, 2010 |
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Customer Service Quality Standard (CSQS) Roundtable
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CSqs
roundtable
HONG KONG
FEBRUARY
5, 2010
10:00Am-12:30pm
Theme:
Corporate Social Responsibility
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Mr. Tom Mehrmann, Chief Executive,
Ocean Park Hong Kong |
Topic:
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Corporate Social Responsibility |
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Speaker:
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Mr. Tom Mehrmann, Chief Executive, Ocean
Park Hong Kong |
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Tom
Mehrmann is the Chief Executive Officer of Ocean Park
Corporation, Hong Kong’s sea-life and animal theme park
hosting over 4 million visitors annually. Since joining
Ocean Park in 2004, he has directed the activities of
the park to achieve 4 successive years of the highest
attendance, revenue and surpluses in the company
history, while leading the effort of defining the
Concept Master Plan for the future of Ocean Park. |
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Mr. Andy Hue Tse Leong,
Assistant Director, Organisational Excellence, Corporate
Planning Department, Ministry of Manpower, Singapore
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Topic:
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Organizational Excellence |
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Speaker:
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Mr. Andy Hue Tse Leong,
Assistant Director, Organisational Excellence,
Corporate Planning Department, Ministry of
Manpower, Singapore |
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The Corporate
Planning Department (CPD) aims to drive the
development and implementation of effective
corporate strategies to enable the MOM to
achieve its mission. The department is critical
to the organization’s progressiveness and
success, as it explores new perspectives, tracks
performance and manages finances to achieve the
set goals and plans. |
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Fee: |
FREE
for Members; HKD110 for
FREE 3-month Trial Individual Member |
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Venue: |
Education Center of
Administration Building, Ocean Park, Aberdeen, Hong
Kong |
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Organizer: |
Asia
Pacific Customer Service Consortium |
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Supporting Organization: |
Ocean Park |
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*** There will be a lucky draw after the Roundtable
Special benefit:
APCSC Member
could have a
discounted rate of HK$200 day admission
For more information, please click
here
If you would like to join our roundtable, please
click the button for registration
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Customer Loyalty Award Forum 2010 february 25&26 2010
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Customer Loyalty award Forum
HONG KONG
february 25&26 2010
9:30Am-5:30pm
Customer Relationship Excellence Awards 2009
Business Case Presentation
from
market leaders across the Asia
Pacific Region.
Learn the successful business cases and best
practices from Market Leaders from different
industries:
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PARTIAL LIST OF CRE AWARDS PARTICIPANTS INDUSTRY:
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Property
Management
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Insurance
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Government
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IT
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Logistics
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Telecommunications
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Medical Services
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Public Utility
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KEY LEARNINGS FROM THE PRESENTING COS:
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Customer Relationship Excellence in the organization
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Customer Service Center and Contact Center performance
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Strategies for attracting and retaining customers
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Innovation & technology and the role it plays within
your organization
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Global Support and Mission critical support strategy
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Interdepartmental communication and integrated
support services
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Measuring success and customer satisfaction levels
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Customer Experience Management and people development
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Fee: |
Please see the
Customer Loyalty Award Forum Website |
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Venue: |
5/F Function Room, World Club,
Vision City, 1 Yeung Uk Road, Tsuen
Wan, HK |
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Organizer: |
Asia Pacific Customer Service
Consortium |
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Supporting Organization: |
Sino Group |
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For more information, please click
here
If you would like to join our FORUM,
please click the button for
registration
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Introduction |
The CSQS has been developed jointly by the Asia Pacific Customer Service Consortium (APCSC) and the researchers at the University of Hong Kong (HKU), with industry support by the CSQS Committee Asia Pacific. It is the highest certification awarded to contact centres and customer service organizations that excel in customer relationship excellence. |
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Benefits |
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Delivery of ever-improving value to customers, contributing to the organizations bottom line and marketplace success
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Continuous improvement of overall organizational effectiveness, capabilities and performance metrics
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Building customer loyalty and customer satisfaction
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Organizational and personal learning
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Cost reduction and financial streamlining
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Increased profitability
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Speaker Profile -
Mr. Tom Mehrmann, Chief Executive, Ocean Park Hong Kong |
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Tom Mehrmann,
the Chief Executive
Officer, Ocean Park
Corporation |
Tom Mehrmann is
the Chief Executive Officer of Ocean Park Corporation, Hong
Kong’s sea-life and animal theme park hosting over 4 million
visitors annually.
Mr Mehrmann
started his career in the theme park industry at Knott’s Berry
Farm in the United States as a park service attendant in 1977.
From there, he spent the next 21 years working through the ranks
eventually becoming Vice President of Park Operations and
Entertainment.
In 1998, he joined
Six Flags Marine World as Vice President and General Manager,
and later accepted an appointment as VP and GM of Warner
Brothers Movie World in Madrid when the park was taken over by
Six Flags in 2000. He had the responsibility for the design,
development and construction of the US$380 million Madrid Movie
World, which opened in April 2002 with revenues of US$71 million
a year.
Since joining Ocean
Park in 2004, he has directed the activities of the park to
achieve 4 successive years of the highest attendance, revenue
and surpluses in the company history, while leading the effort
of defining the Concept Master Plan for the future of Ocean
Park. The Concept Master Plan received government approval to
proceed in December 2005 and syndicated loan financing of HK$5.5
billion was secured in 2006. Ground breaking began in 2006 and
the project is estimated to be complete in 2012. Highlighting
the growth and evolution of Ocean Park under Mr. Mehrmann’s
direction, Forbes.com in 2006 named the park as one of the 10
most popular theme parks in the world based on annual attendance
of over 5.0 million guests.
Mr. Mehrmann is
serving under the following organizations:
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Advisory
Committee Member of the School of Hotel & Tourism
Management, Hong Kong Polytechnic University
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Advisory
Committee Member of the Hotel & Tourism Management, The
Chinese University of Hong Kong
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Committee Member
of the Hong Kong General Chamber of Commerce, Hong Kong
Coalition of Service Industries, Travel/Tourism Committee
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Member of the
Hong Kong Employer Federation of Hong Kong
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Member of the
American Chamber of Commerce
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Member of the
Tourism Orientation Programme Advisory Committee, Hong Kong
Tourism Board
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Sector/Subject
Specialist for the Hong Kong Council for Academic
Accreditation
A graduate of
California State University, Fullerton, Tom Mehrmann holds a
Bachelor of Science Degree in Psychology. He also completed the
Advanced Courses (IAAPA*) in Theme Park Management at Cornell
University, Ithaca, New York. |
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Nominate
a Company for an Award |
|
 Customer
Relationship Excellence Awards 2009(Corporate
Category)
Nomination &
Application of CRE Awards 2009 is now open!
Many companies are providing
superior Customer Service and support to their customers. In order
to recognise this effort, APCSC will award these companies for their
efforts. If you would like to nominate a company for their service
excellence, please use the form below to provide us with their
contact details. If they are a CRE Award
Winner, you can receive 50% discount on the Certified Contact Center
Professional Course.
For more information, please click
here
Please click
here to
nominate your favorite company and individual to join CRE Awards |
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