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 The APCSC CSQS Roundtable Registration is now open!
Dear Sir/Madam,
Warm greetings from Asia
Pacific Customer Service Consortium!
We would like to invite you to
join the upcoming Customer Service Quality Standard
Roundtable to be held in Malaysia.
With strategic planning,
organization excellence in achieving both services and
relationship excellence, the speaker will also share how to
create a Corporate Social Responsibility mission and
culture to create a practical road map to both business and
customer success for the enterprise.
We are sincerely inviting you to
join the Roundtables in Malaysia on 9th of March. Let's exchange and share
your valuable experience with the participants from various
industries to seek for more business development
opportunities.
If you would like to join our meeting, please click the button for
registration
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CSQS Roundtable
Malaysia, March
9, 2010 |
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Customer Service Quality Standard (CSQS) Roundtable
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CSqs
roundtable,
Malaysia,
Tuesday,
March 9th, 2010
9:00Am-1:00pm
Theme:
Customer Centric Culture
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Mr. Jason Chu,
Chairman of Hong Kong
Customer Service Consortium |
Topic:
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Customer Centric Culture, the Key
to Customer Relationship Excellence |
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Speaker:
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Mr.
Jason Chu, Chairman, APCSC, CRE Awards Panel of
Judge |
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Mr. Jason Chu is the Founding Chairman of the Hong Kong
Customer Service Consortium (HKCSC) and Asia Pacific
Customer Service Consortium (APCSC).
Mr. Chu collaborates with industry experts and major
university researchers to consult and research on key
aspects of Customer Satisfaction and Loyalty. Jointly
with researchers in the University of Hong Kong and the
members of APCSC and HKCSC, Mr. Chu has led the
consortium effort in developing the Customer Service
Quality Standard (CSQS) in setting international
standards and world class framework for service
organizations. He is the pioneer of innovative customer
service research including eSurvey on Internet Banking,
Securities and Travel Services, Best-in-Class (BIC) CRM
Contact Center Benchmarking in Asia Pacific, Customer
Satisfaction and Aspiration Survey and other
international standards in Asia, Australia and the
United States.
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Ms. Joanne
Ng Loo Yen,
Vice President,
Group Service Quality
Management,
RHB Capital Berhad,
Malaysia
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Topic:
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Tentative: Customer
Service & Customer Experience Management |
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Speaker:
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Ms. Ng Loo
Yen, Joanne,
Vice President,
Group Service Quality
Management,RHB Capital Berhad,
Malaysia
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Fee: |
FREE
for Members; HKD110 for
FREE 3-month Trial Individual Member |
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Venue: |
Titanium Room, Block
2,1. Persiaran Data' Menteri Section 2,
40911 Shah Alam
Malaysia |
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Organizer: |
Asia
Pacific Customer Service Consortium |
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Supporting Organization: |
SIRIM Berhard |
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*** There will be a lucky draw after the Roundtable
For more information, please click
here
If you would like to join our roundtable, please
click the button for registration
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Introduction |
The CSQS has been developed jointly by the Asia Pacific Customer Service Consortium (APCSC) and the researchers at the University of Hong Kong (HKU), with industry support by the CSQS Committee Asia Pacific. It is the highest certification awarded to contact centres and customer service organizations that excel in customer relationship excellence. |
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Benefits |
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Delivery of ever-improving value to customers, contributing to the organizations bottom line and marketplace success
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Continuous improvement of overall organizational effectiveness, capabilities and performance metrics
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Building customer loyalty and customer satisfaction
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Organizational and personal learning
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Cost reduction and financial streamlining
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Increased profitability
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Nominate
a Company for an Award |
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 Customer
Relationship Excellence Awards 2009(Invididual
Category)
Nomination &
Application of CRE Awards 2009 is now open!
Many companies are providing
superior Customer Service and support to their customers. In order
to recognise this effort, APCSC will award these companies for their
efforts. If you would like to nominate a company for their service
excellence, please use the form below to provide us with their
contact details. If they are a CRE Award
Winner, you can receive 50% discount on the Certified Contact Center
Professional Course.
For more information, please click
here
Please click
here to
nominate your favorite company and individual to join CRE Awards |
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