Director of Total Customer Experience & Quality (TCE&Q), Business Process Management (BPM), Technology Solutions Group for Asia Pacific and Japan
　

Hewlett-Packard

As The TCE&Q , BPM leader for HP’s Technology Solutions Group in AP and Japan region, Amit's key priorities include driving the Customer Satisfaction efforts of the Organization and enhancing HP’s recognition of HP’s commitment to Total Customer Experience in the market place. He is chartered to drive internalization of TCE&Q throughout the organization and supporting the business in achieving its revenue and profit goals, through Business Process Improvement.

Amit has been with HP for almost 18 years holding numerous senior management positions covering Sales and Marketing, Services, Business Operations and Customer Care Management. HP APJ has won Best Customer Satisfaction Awards in 8 countries and its performance on TCE goals has been rated amongst the best in the world.