CRM Technology and Integration for Customer Value Creation in Business Operation

Mr. Larry Huang
Manager of eTrade & Customer Service Center Department, President Securities Corporation;
Chief Training Consultant,
Taiwan Call Center Development Association (TCCDA)
黃憲乙先生___
統一綜合證券股份有限公司電子科技服務中心經理
臺灣客服中心發展協會首席教育訓練顧問

Mr. Huang is the Chief Training Consultant of Taiwan Call Center Development Association (TCCDA). Currently, TCCDA has more than 38 group members and 200 individual members in Taiwan. These members are from diverse industries including finance, insurance, telecommunication, utilities & transportation.

Mr. Huang is also the Manager of eTrade & Customer Service Center Department of President Securities Corporation. He has planned and guided the development of eTrade and Call Center Application Systems including IVR, CTI server, and Legacy Integrated System.

Mr. Huang has more than 10-year development experiences of application systems in securities-related fields, including 8 years in EDS/Taiwan as a team leader of securities business line. He is an expert not only in OLTP system between brokerage firms and TSE (Taiwan Securities Exchange), but also at back-end settlement system, assets management system, bonds trading & settlement system and custodian bank system