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The International Customer Relationship Management, Customer
Information System & Service Symposium (International CRM, CIS & Service Symposium) is a 2-day symposium organized from a broad and interdisciplinary
perspective. It provides a knowledge management network for industry
quality experts, postgraduate students and Senior Executives to exhibit
and showcase CRM related best practices, latest and advance knowledge to
business excellence.
The Symposium is organized:
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to serve as a platform for building, sharing and disseminating
knowledge about customer service management
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to promote professionalism in customer service industry
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to arouse interests in research about customer service innovation and
improvement
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to encourage corporations to further invest on people development for
managing and improving their customer service systems and operations
effectively
The Symposium mainly comprises keynote presentations and multiple
streams including the Paper Stream and the Project Stream. While
postgraduate students studying Business Studies, Marketing, Industrial
Engineering and Psychology will be invited to submit paper, Business
Executives from the commercial sectors and industries will be invited to
submit project. |
