|
6th International Conference on Digital
Enterprise Technology 2009 (DET 2009)-Customer Service Knowledge Management
(CSKM)
session
December 15, 2009, Hong Kong
Dear Fellow Members and Friends of APCSC,
Customer Service plays a more important role in
today’s market competition. In order to achieve Customer
Relationship Excellence, APCSC invite market leaders and
professionals from different industries to share knowledge,
business cases and experiences together. We would like to invite
you to present in the Customer Service Knowledge Management (CSKM)
industrial session of 6th
International Conference on Digital Enterprise Technology 2009 (DET
2009) held by the University of
Hong Kong
and APCSC
on December 15,
2009 in Hong Kong.
Details of the Conference are given below:
|
Date : December 15, 2009
|
|
Venue : Hong Kong
|
Global certification programs organized by
APCSC are recognized in the region and are endorsed by local
universities as well as international bodies. Many market
leaders are adopting these business-impact Global Certifications
by APCSC.
The CSKM session aims to recognize
professionals who have outstanding performance in their CRM and
customer service best practices experiences and business case.
The event also serves as a platform for building, sharing and
disseminating knowledge about customer service, promoting
professionalism in customer service industry as well as
encouraging corporations to further invest on people development
for managing and improving their customer service operations
systematically and effectively.
Session sub-themes
(1)
CRM and Integrated Service Excellence
(2)
Customer Service Quality Standard
(3)
CIS and BPO Service Excellence
(4)
Customer Driven Relationship Management
(5)
Mission Critical Support
(6)
Service Quality and Customer Experience
(7)
Customer Service Knowledge Management
Outstanding speaker will be presented with the International Customer Service Paper and
Project (ICSP) Awards as well.
Thank
you in advance for your participation and contribution in this
session. I look forward to welcoming your knowledge sharing in
the session.
Best Regards,
Jason Chu
Chairman of CSKM Session Technical Committee
6th International Conference on Digital Enterprise Technology
2009
Asia Pacific Customer Service Consortium
|
