International Customer Loyalty Award Forum

Business Case Presentation

7-8 March 2019 Hong Kong

Customer Relationship Excellence is Your Way Forward!

Customer Relationship Excellence Awards 2018 < Business Case Presentation > from market leaders across the Asia Pacific Region. International Customer Loyalty Award Forum will be held on March 7-8 to seek for more successful business insights, knowledge and customer relationship excellence development together with the international business communities, member companies. This 2-day program consists of the Business Case Presentations from the International CRE Awards participants, market leaders and award winning companies. It is the best networking and learning opportunity for the latest and most advanced strategies and best practices to build customer loyalty and relationship excellence. Customer Loyalty Award Forum is part of the CRE Leadership Development Program Learn the successful business cases and best practices from Market Leaders from different industries:
  • AXA Hong Kong
  • China Telecom Global Limited
  • China Telecom Global Customer Service Center
  • CSL Mobile Limited
  • China Telecom CTExcel
  • DHL Express (Hong Kong) Limited
  • Hang Lung Properties Limited
  • Henderson Land Group Property Management Department (Hang Yick, Well Born & H Privilege)
  • Manulife (Singapore) Pte Ltd
  Key Learnings from The International CRE Leaders’ Business Case Presentations to:
  • Create Customer Relationship Excellence (CRE) Strategies
  • Learn Best Practices in Global Support, Customer Service & Contact Centers
  • Attract, Engage and Retain Key Customers
  • Develop and Deploy Innovation Technologies and Applications
  • Integrate Cross functional teams to deliver one stop solution
  • Enhance and Motivate Customer Satisfaction & Behavior
  • Innovate and Refine Customer Experience Management
  • Empower, Engage and Lead People & Teams
  • Build Successful Viral and Social CRM Programs
As one of the assessment processes in CRE Awards, The CRE market leaders will have the Business Case Presentation in the Customer Loyalty Award Forum to share about Customer Experience Management, Knowledge Management, Relationship Marketing, Customer Satisfaction, Loyalty, and People Development and Engagement Programs and Strategies for attracting and retaining customers plus more. The market leaders will also share their Customer Service Center and Contact Center performance and Innovation & Technology and the role it plays within their organizations. You can learn their integrated support services on how to measure success and customer satisfaction levels to create a practical road map to both business and customer success for the enterprise by sharing and discussing Business case study. You will also have the opportunity to put questions to the award participants and learn from best practices.

International Customer Relationship Excellence Awards

Now Open to Nomination and Application!

Hong Kong, China – June 15th , 2018 – At the 2018 International CRE Awards Dinner Ceremony, Asia Pacific Customer Service Consortium (APCSC) has announced the list of Winners for the 2017 Customer Relationship Excellence Awards (CRE Awards). They are selected through a comprehensive balanced score card of self assessment benchmarking, business case presentations, mystery calls, CSQS site assessment by the judging panel based on the Customer Service Quality Standard (CSQS), public webvoting and a final round of judging by a panel of customer relationship excellence experts. For Registration, please click HERE to download CRE Awards Application Form or Register at Eventbrite.

CRE Awards Welcome Pack

Click here to download
the welcome pack

Check out the Highlight Video on

YOUTUBE / YOUKU

Press Release

Click here to view Press Release.

Now Open to Nomination and Application

For more information, please refer to :

  • International CRE Awards website
  • China CRE Awards website
  • China Sourcing Summit Press Release
Registration
TRAINING COURSES

Many leading organisations throughout Asia Pacific are familiar with APCSC's high quality Certification courses. The next sessions are detailed below. Join us for a World-Class experience and start improving your service quality.

CCSM TRAINING

Certificate in Customer Service Management (CCSM) (Course Code: 21C04911-5)

Instructor

Mr. Jason Chu
Chairman of APCSC & CRE Awards Panel of Judge

Schedule

Hong Kong (English) - 13-16 March 2046

Shenzhen (Mandarin) - 20-23 March 2019

Singapore (English) - 27-30 March 2019

Taipei (Mandarin) - 10-13 April 2019

To view the brochure and registration form, please click

CCSA TRAINING

Certified Customer Service Analyst & Auditor (CCSA)

Instructor

Mr. Jason Chu
Chairman of APCSC & CRE Awards Panel of Judge

Schedule

Hong Kong (English ) - 13-14 March 2019

Shenzhen (Mandarin) - 20-21 March 2019

Singapore (English ) - 27-28 March 2019

Taipei (Mandarin) - 10-11 April 2019

To view the brochure and registration form, please click

CCCM TRAINING

Certified Contact Center Manager (CCCM)

Instructor

Mr. Jason Chu
Chairman of APCSC & CRE Awards Panel of Judge

Schedule

Hong Kong (English ) - 15-16 March 2019

Shenzhen (Mandarin ) - 22-23 March 2019

Singapore (English ) - 29-30 March 2019

Taipei (Mandarin) - 12-13 April 2019

To view the brochure and registration form, please click

Brochure & Registration Form

To view the brochure and registration form, please

CLICK HERE

Membership Benefits

Register 3 or more delegates to take advantage of our Premier Plus savings of 10% per delegate.

REGISTRATION

Customer Testimonials

Tip of the Week

CSQS

Customer Service Quality Standard

The Customer Service Quality Standard (CSQS) has been developed in conjunction with the Asia Pacific Customer Service Consortium and research members from The University of Hong Kong, lead by Professor George Huang to assess the overall service quality, best practice compliance and performance of the customer service operation as well as the entire service organization. It is the most comprehensive certification dedicated to a robust customer centric world class service framework awarded to organizations that excel in customer relationship excellence.

 

 

Henderson Land Group and Hang Lung Properties Honored with CSQS Certification Distinction from APCSC

Hong Kong, China – June 15, 2018 — The Asia Pacific Customer Service Consortium (APCSC) presents the International Customer Service Quality Standard (CSQS) site certificate to Henderson Land Group Property Management Department (Hang Yick, Well Born and H-Privilege) and Hang Lung Properties Limited in recognition of their achievements and high level of compliance to CSQS in 2018. Customers of the properties, property management sectors will experience higher quality and professional customer service standard.

MORE

CRE & CSQS Roundtable

Customer Service Quality Standard

Through the International CRE & CSQS Roundtables, APCSC invites market leaders to come together for best practices sharing on product and service innovation, CSR, CRM, customer experience management, knowledge management, Social media CRM with successful business cases and strategies, facilitate innovation in business operation, bring new opportunities for brand building and market development, create win-win-win to customers, staffs and employers.

Upcoming Roundtable Events

Taipei - March 12, 2019

Speaker & Panelists: Other Speakers and Panelists will be confirmed soon

Jason Chu
Chairman, APCSC, CRE Awards Panel of Judge

Euripides Cho
Manager, Channel Management, Far EasTone Telecommunication Co., Ltd.

Bill Yang
Chairman, TCCDA

Liu Guan Sheng
Consultant,  Chinese Society for Quality

Ray Lin
Contact Center Div. Product Manager & IT Solutions Dept. Manager, Transcosmos Taiwan

Theme: Development of Core Brand Value for International Market Leaders and Design Thinking

Fee: FREE of Charge with online registration, or TWD$800 non-member at the door

Time: 2:00pm - 5:00pm

Venue: 台北市內湖區瑞光路218號9樓

People Site Certification

People Development Award to organizations

The People Site Certification (PSC) is awarded to organizations that have over ninety percent of their Customer Service and Contact Center staff certified under APCSC’s Global Certification program, which includes Certified Contact Center / Customer Service Center Manager (CCCM)/(CSCM), Certified Contact Center Supervisor (CCCS) and Certified Contact Center Professional (CCCP) and others.

Market Leaders Awarded with People Site Certification from APCSC

Hong Kong, China, 14 June 2018 – Two leading companies have been awarded the People Site Certification (PSC)from Asia Pacific Customer Service Consortium (APCSC), in recognition of their people development and commitment in providing world-class professional services covering Hong Kong, Asia Pacific markets.

READ MORE

Mead Johnson Nutrition (Hong Kong) Ltd receive the People Site Certification award

READ MORE

Quality HealthCare Medical Services Ltd receive the People Site Certification award

READ MORE

Events & Activities

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Want to get free tips about customer service industry or tip of the month, we invite you to try a FREE 3-month Individual Membership, with no obligation. Please complete the membership registration page and select the TRIAL option from the membership type drop-down box.

 

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