Messages from Government Organizations & other Associations

Hong Kong Economic Times, 12 April 2024 Supplement

International Customer Relationship Excellence Awards

The 22nd International Customer Relationship Excellence Awards (CREA) is open now for application and nomination as the most effective CRE Leadership platform to accelerate the CRE digital experience economy and reshape the future visions of Business Leaders and CEO’s.

As the most prestigious and internationally recognized Awards on Customer Relationship Excellence, the CREA brings together strong public endorsement, iconic brand, and attention from consumers, media, brand trackers and global investment analysts.

CRE Leaders are Game Changers! The CRE Goal is to effectively engage customers & employees, advocate innovative best practices in int’l cities across regions, recognize government bodies, firms, business units, teams, and professionals at all levels who contribute to the success of both customers and firms served.

Professor Francis Law, Chairman, International Dispute Resolution and Risk Management Institute; Ms. May Keung, President, The Life Underwriters Association of Hong Kong; Mr. Mike Mi, Director, China Council for International Investment Promotion and Dr. Frankie Lam Chairman, Hong Kong Quality Management Association were the Honorable Awards Presenters at the 2023 CREA Winner Presentation Luncheon Ceremony on 16 November in Hong Kong.

For Registration, please click HERE to download CRE Awards Application Form.

Please click to download the full version of news coverage of HKET.

CRE Awards Welcome Pack

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the welcome pack

Check out the Highlight Video on


Press Release

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Now Open to Nomination and Application

For more information, please refer to :

  • International CRE Awards website
  • China CRE Awards website
  • China Sourcing Summit Press Release

Many leading organisations throughout Asia Pacific are familiar with APCSC's high quality Certification courses. The next sessions are detailed below. Join us for a World-Class experience and start improving your service quality.


Certificate in Customer Service Management (CCSM)


Hong Kong (Zoom) (English) - 10 - 13 Sept 2024

To view the brochure and registration form, please click


Certified Contact Center Manager (CCCM)


Hong Kong (Zoom) (English) - 12 - 13 Sept 2024

To view the brochure and registration form, please click


Certified Customer Service Analyst & Auditor - (CCSA)


Hong Kong (Zoom) (English) - 10 - 11 Sept 2024

To view the brochure and registration form, please click

Brochure & Registration Form

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Membership Benefits

Register 3 or more delegates to take advantage of our Premier Plus savings of 10% per delegate.


Customer Testimonials

Tip of the Week


Customer Service Quality Standard

The Customer Service Quality Standard (CSQS) has been developed in conjunction with the Asia Pacific Customer Service Consortium and research members from The University of Hong Kong, lead by Professor George Huang to assess the overall service quality, best practice compliance and performance of the customer service operation as well as the entire service organization. It is the most comprehensive certification dedicated to a robust customer centric world class service framework awarded to organizations that excel in customer relationship excellence.



Henderson Land Group Property Management Department (Hang Yick and Well Born) Honored with CSQS Certification Distinction from APCSC

Hong Kong, China – June 21, 2019 — The Asia Pacific Customer Service Consortium (APCSC) presents the International Customer Service Quality Standard (CSQS) site certificate to Henderson Land Group Proper ty Management Department (Hang Yick and Well Born) in recognition of their achievements and high level of compliance to CSQS in 2019. Customers of the properties, property management sectors will experience higher quality and professional customer service standard.


CRE & CSQS Roundtable

Customer Service Quality Standard

Through the International CRE & CSQS Roundtables, APCSC invites market leaders to come together for best practices sharing on product and service innovation, CSR, CRM, customer experience management, knowledge management, Social media CRM with successful business cases and strategies, facilitate innovation in business operation, bring new opportunities for brand building and market development, create win-win-win to customers, staffs and employers.

Upcoming Roundtable Events

Hong Kong - 12 November 2024 (Tuesday)

Speaker & Panelists: Other Speakers and Panelists will be confirmed soon

Jason Chu
Chairman, APCSC, CRE Awards Panel of Judge

Professor Francis Law
Chairman International Dispute Resolution and Risk Management Institute

Ms. Selina Lau
Chief Executive The Hong Kong Federation of Insurers

Mr. Mike Mi
China Council for International Investment Promotion 

Theme: HKCSC & APCSC & HKSAR 26th Anniversary
22nd International CRE Award Ceremony

Fee: By Invitation Only

Time: 9:00 - 13:00

Venue: Crowne Plaza Hong Kong Kowloon East, Hong Kong

People Site Certification

People Development Award to organizations

The People Site Certification (PSC) is awarded to organizations that have over ninety percent of their Customer Service and Contact Center staff certified under APCSC’s Global Certification program, which includes Certified Contact Center / Customer Service Center Manager (CCCM)/(CSCM), Certified Contact Center Supervisor (CCCS) and Certified Contact Center Professional (CCCP) and others.

Health Industry Leaders Awarded with People Site Certification from APCSC

Hong Kong, China, 21 June 2019 – Two leading companies have been awarded the People Site Certification (PSC) from Asia Pacific Customer Service Consortium (APCSC), in recognition of their people development and commitment in providing world-class professional services covering Hong Kong, Asia Pacific, and global markets.


Mead Johnson Nutrition (Hong Kong) Ltd receive the People Site Certification award


Quality HealthCare Medical Services Ltd receive the People Site Certification award


Events & Activities


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