Hong Kong Customer Relationship Excellence Index (HKCREI)

Striving for continuous service enhancement for Hong Kong, Asia Pacific Customer Service Consortium (APCSC) and Hong Kong University of Science and Technology (HKUST) together will launch the first Hong Kong Customer Relationship Excellence Index (HKCREI) by conducting a customer satisfaction survey on the quality of customer services provided in 2019.

 

We greatly appreciate it if you can complete the online questionnaire by the HKUST Department of Industrial Engineering & Decision Analytics (IEDA).  Information provided will only be used anonymously for aggregated analysis purpose.

 

Attractions        Broadband         E-commerce      Food Ordering and Delivery      Insurance       Mobile Telecom        PayTV

 

Should you have any queries, please feel free to call the HKCREI Research Team, APCSC at 21741428 within office hours from 9am to 5pm or e-mail us at enquiry@apcsc.com.

 

The HKCREI Research Consortium will publish the inaugural HKCREI for the insurance, telecom, eCommerce and attraction industries on November 13 during the annual International CRE & CSQS Leadership Summit at the HKCREI Press Conference inviting news media, senior business leaders, and government officials to share the research finding.

International Customer Relationship Excellence Awards

13 November 2020

The 18th International Customer Relationship Excellence (CRE) Awards is open now for application and nomination as the most effective CRE Leadership platform to accelerate the CRE experience economy and reshape the future visions of Business Leaders and CEO’s.

As the most prestigious and internationally recognized Awards on Customer Relationship Excellence, the CRE Awards brings together strong public endorsement, CRE iconic brand, and attention from consumers, media, brand trackers and global investment analysts.

CRE Leaders are Game Changers! The CRE Goal is to effectively engage customers & employees, advocate innovative best practices in int’l cities across regions, recognize government bodies, firms, business units, teams, and professionals at all levels who contribute to the success of both customers and firms served.

Dr. Bernard Chan, Under Secretary for Commerce and Economic Development, HKSAR Government, will be the Honorable Speaker and Awards Presenter at the 2020 CRE Awards Winner Presentation Luncheon Ceremony on November 13 in Hong Kong following the International CRE & CSQS Leadership Summit.

For Registration, please click HERE to download CRE Awards Application Form.


Please click to download the full version of news coverage of HKET or The Standard.


CRE Awards Welcome Pack

Click here to download
the welcome pack

Check out the Highlight Video on

YOUTUBE / YOUKU

Press Release

Click here to view Press Release.

Now Open to Nomination and Application

For more information, please refer to :

  • International CRE Awards website
  • China CRE Awards website
  • China Sourcing Summit Press Release
Registration
TRAINING COURSES

Many leading organisations throughout Asia Pacific are familiar with APCSC's high quality Certification courses. The next sessions are detailed below. Join us for a World-Class experience and start improving your service quality.

CCSM TRAINING

Certificate in Customer Service Management (CCSM) (Course Code: 21C04911-5)

Schedule

Hong Kong (English) - 14 - 17 Dec 2020

To view the brochure and registration form, please click

CCCM TRAINING

Certified Contact Center Manager (CCCM)

Schedule

Hong Kong (English) - 16 - 17 Dec 2020

To view the brochure and registration form, please click

CCSA TRAINING

Certified Customer Service Analyst & Auditor - (CCSA)

Schedule

Hong Kong (English) - 14 - 15 Dec 2020

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Customer Testimonials

Tip of the Week

CSQS

Customer Service Quality Standard

The Customer Service Quality Standard (CSQS) has been developed in conjunction with the Asia Pacific Customer Service Consortium and research members from The University of Hong Kong, lead by Professor George Huang to assess the overall service quality, best practice compliance and performance of the customer service operation as well as the entire service organization. It is the most comprehensive certification dedicated to a robust customer centric world class service framework awarded to organizations that excel in customer relationship excellence.

 

 

Henderson Land Group Property Management Department (Hang Yick and Well Born) Honored with CSQS Certification Distinction from APCSC

Hong Kong, China – June 21, 2019 — The Asia Pacific Customer Service Consortium (APCSC) presents the International Customer Service Quality Standard (CSQS) site certificate to Henderson Land Group Proper ty Management Department (Hang Yick and Well Born) in recognition of their achievements and high level of compliance to CSQS in 2019. Customers of the properties, property management sectors will experience higher quality and professional customer service standard.

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CRE & CSQS Roundtable

Customer Service Quality Standard

Through the International CRE & CSQS Roundtables, APCSC invites market leaders to come together for best practices sharing on product and service innovation, CSR, CRM, customer experience management, knowledge management, Social media CRM with successful business cases and strategies, facilitate innovation in business operation, bring new opportunities for brand building and market development, create win-win-win to customers, staffs and employers.

Upcoming Roundtable Events

Morning CXO Forum - 13 November, 2020

Speaker & Panelists: Other Speakers and Panelists will be confirmed soon

Charles Ng
Associate Director-General of Investment Promotion, Invest Hong Kong

Jason Chu
Chairman, APCSC, CRE Awards Panel of Judge

Michael Costevec
VP DIBS & Process Excellence, Teleperformance APAC

Graham Tier
General Manager, District Facility Services, West Kowloon Cultural District Authority

Dr. Rajeev Chib
APAC COO Investor Sales, Citi HK

Theme: Game Changers: CX Digital Leadership, Innovation & A.I.oT Ecosystem

Fee: FREE of Charge with online registration

Time: 9:15am - 11:30am

Venue: Online on Zoom (English)

Afternoon CXO Forum - 13 November 2020

Speaker & Panelists: Other Speakers and Panelists will be confirmed soon

Jason Chu
Chairman, APCSC, CRE Awards Panel of Judge

Prof. Fugee Tsung
Chair Professor, Department of Industrial Engineering and Decision Analytics, HKUST

Prof. Lei Chen
Dept. of Computer Science & Engineering and Director of HKUST Big Data Institute

Mike Mi
China Council for International Investment Promotion Secretariat ICCPC

Gregory Au-Yeung
Senior Advisor, Shanghai Fudan University

Theme: Game Changers: Big Data, CRE Index, Customer Value Creation

Fee: FREE of Charge with online registration

Time: 2:30pm - 4:45pm

Venue: Online on Zoom (English)

People Site Certification

People Development Award to organizations

The People Site Certification (PSC) is awarded to organizations that have over ninety percent of their Customer Service and Contact Center staff certified under APCSC’s Global Certification program, which includes Certified Contact Center / Customer Service Center Manager (CCCM)/(CSCM), Certified Contact Center Supervisor (CCCS) and Certified Contact Center Professional (CCCP) and others.

Health Industry Leaders Awarded with People Site Certification from APCSC

Hong Kong, China, 21 June 2019 – Two leading companies have been awarded the People Site Certification (PSC) from Asia Pacific Customer Service Consortium (APCSC), in recognition of their people development and commitment in providing world-class professional services covering Hong Kong, Asia Pacific, and global markets.

READ MORE

Mead Johnson Nutrition (Hong Kong) Ltd receive the People Site Certification award

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Quality HealthCare Medical Services Ltd receive the People Site Certification award

READ MORE

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