International Customer Loyalty Award Forum
Business Case Presentation
7-8 March 2019 Hong Kong
Customer Relationship Excellence is Your Way Forward!
Customer Relationship Excellence Awards 2018 < Business Case Presentation > from market leaders across the Asia Pacific Region. International Customer Loyalty Award Forum will be held on March 7-8 to seek for more successful business insights, knowledge and customer relationship excellence development together with the international business communities, member companies. This 2-day program consists of the Business Case Presentations from the International CRE Awards participants, market leaders and award winning companies. It is the best networking and learning opportunity for the latest and most advanced strategies and best practices to build customer loyalty and relationship excellence. Customer Loyalty Award Forum is part of the CRE Leadership Development Program Learn the successful business cases and best practices from Market Leaders from different industries:- AXA Hong Kong
- China Telecom Global Limited
- China Telecom Global Customer Service Center
- CSL Mobile Limited
- China Telecom CTExcel
- DHL Express (Hong Kong) Limited
- Hang Lung Properties Limited
- Henderson Land Group Property Management Department (Hang Yick, Well Born & H Privilege)
- Manulife (Singapore) Pte Ltd
- Create Customer Relationship Excellence (CRE) Strategies
- Learn Best Practices in Global Support, Customer Service & Contact Centers
- Attract, Engage and Retain Key Customers
- Develop and Deploy Innovation Technologies and Applications
- Integrate Cross functional teams to deliver one stop solution
- Enhance and Motivate Customer Satisfaction & Behavior
- Innovate and Refine Customer Experience Management
- Empower, Engage and Lead People & Teams
- Build Successful Viral and Social CRM Programs
Now Open to Nomination and Application!
Hong Kong, China – June 15th , 2018 – At the 2018 International CRE Awards Dinner Ceremony, Asia Pacific Customer Service Consortium (APCSC) has announced the list of Winners for the 2017 Customer Relationship Excellence Awards (CRE Awards). They are selected through a comprehensive balanced score card of self assessment benchmarking, business case presentations, mystery calls, CSQS site assessment by the judging panel based on the Customer Service Quality Standard (CSQS), public webvoting and a final round of judging by a panel of customer relationship excellence experts. For Registration, please click HERE to download CRE Awards Application Form or Register at Eventbrite.
Press Release
Click here to view Press Release.
Many leading organisations throughout Asia Pacific are familiar with APCSC's high quality Certification courses. The next sessions are detailed below. Join us for a World-Class experience and start improving your service quality.
CCSM TRAINING
Certificate in Customer Service Management (CCSM) (Course Code: 21C04911-5)
Instructor
Mr. Jason Chu
Chairman of APCSC & CRE Awards Panel of Judge
Schedule
Hong Kong (English) - 13-16 March 2046
Shenzhen (Mandarin) - 20-23 March 2019
Singapore (English) - 27-30 March 2019
Taipei (Mandarin) - 10-13 April 2019
To view the brochure and registration form, please click
CCSA TRAINING
Certified Customer Service Analyst & Auditor (CCSA)
Instructor
Mr. Jason Chu
Chairman of APCSC & CRE Awards Panel of Judge
Schedule
Hong Kong (English ) - 13-14 March 2019
Shenzhen (Mandarin) - 20-21 March 2019
Singapore (English ) - 27-28 March 2019
Taipei (Mandarin) - 10-11 April 2019
To view the brochure and registration form, please click
CCCM TRAINING
Certified Contact Center Manager (CCCM)
Instructor
Mr. Jason Chu
Chairman of APCSC & CRE Awards Panel of Judge
Schedule
Hong Kong (English ) - 15-16 March 2019
Shenzhen (Mandarin ) - 22-23 March 2019
Singapore (English ) - 29-30 March 2019
Taipei (Mandarin) - 12-13 April 2019
To view the brochure and registration form, please click
Membership Benefits
Register 3 or more delegates to take advantage of our Premier Plus savings of 10% per delegate.
REGISTRATIONCustomer Testimonials
"This (CRMD) is a very structured and comprehensive class that allows experience and knowledge sharing. The facilitator is most effective in giving examples to illustrate ideas."
Jenny Lee, Vice President
New York Life Insurance
"CRM proposition and benefits are the most valuable topics to me from the course. The instructor can effectively share the real and practical experience."
Winnie Lee, Director-Administration & Projects
Quality HealthCare Medical Services Ltd.
The most valuable topics to me were process improvement, problem solving and managing performance. The instructor is effective in sharing the real cases and real projects during the class.
Joanna Chan, Assistant Customer Service Manager
AXA China Region Insurance Company
I found the most valuable parts of the training were CSQS and case sharing. The instructor is knowledgeable and familiar with all the topics. He is active listening and can answer all the enquiries effectively. I hope the training will continue to keep small group, which is better than large group studying.
Cheryl Fung, Associate Director
Quality HealthCare Medical Services Ltd.
Process Management and CSQS are the most valuable topics to me from the course. Real business samples demonstrate the effectiveness of CSQS introduction .
Sunny Pang, Supervisor (CESC)
The Hongkong Electric Co., Ltd.
What were the most valuable topics? To me, the answers were managing people and customer service centre analysis. The instructor was very effective in explaining by using real case and experience more adaptable and implementable for the organization and team. This course helps me to understand broadly the customer service and quality standard and enables me to apply to my team.
Daisy Tse, Senior Customer Service Officer
AXA China Region Insurance Company
In this event, Process improvement & solution and Root cause analysis were the most valuable part. Live case sharing is the most effective about the instructor. By providing real cases and examples, it enables me to gain better understanding.
Katherine Mak, Customer Support Manager
Make The Right Call
It is good & excellent to implement for our work. I can discover that our company has not so much gap with the CS standard at all. The content was so comprehensive and applicable to my work. Process Improvement, Problem Solving and Quality Assurance are the most valuable topics to me. The instructor can explain in real example and story for sharing.
Christina Chow, Care Management Specialist
Celki VitalAire
The most valuable topics to me were Performance Management and Management Responsibility. I am glad to learn the evolved & updated CSQS Standard.
Amos Cheng, Customer Care Manager
Hutchison Telecommunications (HK) Ltd
Managing People & CSQS was the most valuable topic to me. It was great for the example sharing with asking questions, like using a Lanecome Case as example.
Daze Yiu, Senior Purser/ Assistant Manager , Cabin Crew Performance
Hong Kong Airlines
Customer Relationship Management and Root Cause Analysis were the most valuable topics to me. It was very useful and professional knowledge. Thank you.
Jimmy Chau, Customer Services Duty Manager
Hong Kong Aviation Ground Service
The most valuable topics were Operations Management, Coaching and CRM. The instructor could have the explanation with good examples.
Carrie Mo, Senior Purser/ Assistant Manager
Hong Kong Airlines
Topic is interesting and relevant to my job, good trainer with good interaction to students. CSQS Standard and CRM are the most valuable to me.
AXA China Region Insurance Company Limited
Process Improvement, Problem Solving and How to motivate the team was the most valuable topic to me. The instructor has much knowledge of the industry. It was very relevant to the field I am in. It was useful for set standard.
Hong Kong Tourism Board
The most valuable topic to me was CSQS. The instructor can effectively understand questions and give answers.
Gina Du, Customer Contact Center Supervisor
DHL Express (Taiwan) Corp.
The most valuable topic to me was managing people. It's a great experience during the course.
Gary Liu, Property Officer
Henderson Land
The standard of CSQS was the most valuable topic to me. The instructor is active and interesting. It's very useful to know more about an international standard of customer service. It was a very pleasant and valuable experience for me attending the CCSM Class. It has inspired me a lot and I will definitely apply to my team management. Thank you for your inspiring and coaching!
Candice Lo, Head of Distributor Enquiry
AXA China Region Insurance Company Limited
The topics CSQS & workflow improvement are most valuable to me. The instructor is knowledgeable, time effective and able to provide many examples & case studies of other companies. The course gives me more insights of customer service management.
Elaine Liu, Customer Care Supervisor
The Hong Kong Jockey Club
Customer Service Quality Standard
The Customer Service Quality Standard (CSQS) has been developed in conjunction with the Asia Pacific Customer Service Consortium and research members from The University of Hong Kong, lead by Professor George Huang to assess the overall service quality, best practice compliance and performance of the customer service operation as well as the entire service organization. It is the most comprehensive certification dedicated to a robust customer centric world class service framework awarded to organizations that excel in customer relationship excellence.
Henderson Land Group and Hang Lung Properties Honored with CSQS Certification Distinction from APCSC
Hong Kong, China – June 15, 2018 — The Asia Pacific Customer Service Consortium (APCSC) presents the International Customer Service Quality Standard (CSQS) site certificate to Henderson Land Group Property Management Department (Hang Yick, Well Born and H-Privilege) and Hang Lung Properties Limited in recognition of their achievements and high level of compliance to CSQS in 2018. Customers of the properties, property management sectors will experience higher quality and professional customer service standard.
Customer Service Quality Standard
Through the International CRE & CSQS Roundtables, APCSC invites market leaders to come together for best practices sharing on product and service innovation, CSR, CRM, customer experience management, knowledge management, Social media CRM with successful business cases and strategies, facilitate innovation in business operation, bring new opportunities for brand building and market development, create win-win-win to customers, staffs and employers.
Upcoming Roundtable Events
Taipei - March 12, 2019
Speaker & Panelists: Other Speakers and Panelists will be confirmed soon
Jason Chu
Chairman, APCSC, CRE Awards Panel of Judge
Euripides Cho
Manager, Channel Management, Far EasTone Telecommunication Co., Ltd.
Bill Yang
Chairman, TCCDA
Liu Guan Sheng
Consultant, Chinese Society for Quality
Ray Lin
Contact Center Div. Product Manager & IT Solutions Dept. Manager, Transcosmos Taiwan
Theme: Development of Core Brand Value for International Market Leaders and Design Thinking
Fee: FREE of Charge with online registration, or TWD$800 non-member at the door
Time: 2:00pm - 5:00pm
Venue: 台北市內湖區瑞光路218號9樓
People Development Award to organizations
The People Site Certification (PSC) is awarded to organizations that have over ninety percent of their Customer Service and Contact Center staff certified under APCSC’s Global Certification program, which includes Certified Contact Center / Customer Service Center Manager (CCCM)/(CSCM), Certified Contact Center Supervisor (CCCS) and Certified Contact Center Professional (CCCP) and others.
Market Leaders Awarded with People Site Certification from APCSC
Hong Kong, China, 14 June 2018 – Two leading companies have been awarded the People Site Certification (PSC)from Asia Pacific Customer Service Consortium (APCSC), in recognition of their people development and commitment in providing world-class professional services covering Hong Kong, Asia Pacific markets.
Mead Johnson Nutrition (Hong Kong) Ltd receive the People Site Certification award
Quality HealthCare Medical Services Ltd receive the People Site Certification award
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Want to get free tips about customer service industry or tip of the month, we invite you to try a FREE 3-month Individual Membership, with no obligation. Please complete the membership registration page and select the TRIAL option from the membership type drop-down box.
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