Web Voting 2019

The 17th International Customer Relationship Excellence (CRE) Awards Public Web Voting

18th April – 18th May 2019

 

We would like to invite your participation to place your vote for this year’s participants of the 17th International Customer Relationship Excellence (CRE) Awards!

Click Here to Vote for Your Favorite Corporate 

 

International Customer Relationship Excellence Awards

Now Open to Nomination and Application!

Hong Kong, China – June 15th , 2018 – At the 2018 International CRE Awards Dinner Ceremony, Asia Pacific Customer Service Consortium (APCSC) has announced the list of Winners for the 2017 Customer Relationship Excellence Awards (CRE Awards). They are selected through a comprehensive balanced score card of self assessment benchmarking, business case presentations, mystery calls, CSQS site assessment by the judging panel based on the Customer Service Quality Standard (CSQS), public webvoting and a final round of judging by a panel of customer relationship excellence experts. For Registration, please click HERE to download CRE Awards Application Form or Register at Eventbrite.

CRE Awards Welcome Pack

Click here to download
the welcome pack

Check out the Highlight Video on

YOUTUBE / YOUKU

Press Release

Click here to view Press Release.

Now Open to Nomination and Application

For more information, please refer to :

  • International CRE Awards website
  • China CRE Awards website
  • China Sourcing Summit Press Release
Registration
TRAINING COURSES

Many leading organisations throughout Asia Pacific are familiar with APCSC's high quality Certification courses. The next sessions are detailed below. Join us for a World-Class experience and start improving your service quality.

CCSM TRAINING

Certificate in Customer Service Management (CCSM) (Course Code: 21C04911-5)

Instructor

Mr. Jason Chu
Chairman of APCSC & CRE Awards Panel of Judge

Schedule

Hong Kong (English) - 23-24 & 30-31 May 2019

Shenzhen (Mandarin) - 9 - 12 April 2019

To view the brochure and registration form, please click

CCSA TRAINING

Certified Customer Service Analyst & Auditor (CCSA)

Instructor

Mr. Jason Chu
Chairman of APCSC & CRE Awards Panel of Judge

Schedule

Hong Kong (English ) - 23-24 May 2019

Shenzhen (Mandarin) - 9-10 April 2019

To view the brochure and registration form, please click

CCCM TRAINING

Certified Contact Center Manager (CCCM)

Instructor

Mr. Jason Chu
Chairman of APCSC & CRE Awards Panel of Judge

Schedule

Hong Kong (English ) - 30-31 May 2019

Shenzhen (Mandarin ) - 11 - 12 April 2019

To view the brochure and registration form, please click

Brochure & Registration Form

To view the brochure and registration form, please

CLICK HERE

Membership Benefits

Register 3 or more delegates to take advantage of our Premier Plus savings of 10% per delegate.

REGISTRATION

Customer Testimonials

Tip of the Week

CSQS

Customer Service Quality Standard

The Customer Service Quality Standard (CSQS) has been developed in conjunction with the Asia Pacific Customer Service Consortium and research members from The University of Hong Kong, lead by Professor George Huang to assess the overall service quality, best practice compliance and performance of the customer service operation as well as the entire service organization. It is the most comprehensive certification dedicated to a robust customer centric world class service framework awarded to organizations that excel in customer relationship excellence.

 

 

Henderson Land Group and Hang Lung Properties Honored with CSQS Certification Distinction from APCSC

Hong Kong, China – June 15, 2018 — The Asia Pacific Customer Service Consortium (APCSC) presents the International Customer Service Quality Standard (CSQS) site certificate to Henderson Land Group Property Management Department (Hang Yick, Well Born and H-Privilege) and Hang Lung Properties Limited in recognition of their achievements and high level of compliance to CSQS in 2018. Customers of the properties, property management sectors will experience higher quality and professional customer service standard.

MORE

CRE & CSQS Roundtable

Customer Service Quality Standard

Through the International CRE & CSQS Roundtables, APCSC invites market leaders to come together for best practices sharing on product and service innovation, CSR, CRM, customer experience management, knowledge management, Social media CRM with successful business cases and strategies, facilitate innovation in business operation, bring new opportunities for brand building and market development, create win-win-win to customers, staffs and employers.

Upcoming Roundtable Events

Singapore - April 25, 2019

Speaker & Panelists: Other Speakers and Panelists will be confirmed soon

Jason Chu
Chairman, APCSC, CRE Awards Panel of Judge

Walter de Oude
CEO, Singapore Life Pte. Ltd.

Ms. Michelle Leong
Head, Customer Service, AIA Singapore Pte Ltd

Mr. Gautam Guin
Cloud Technology Evangelist & APJ Channel Partner Technology Alliance & Ecosystem builder

Mr. Nelson Lucena
Head of Regional Operations, Mercer

Mr. Anders Nordahl
CEO, Transformation and Innovation Pte Ltd

Ms. Yvonne Liow
CFO, SHG Megacorp Pte Ltd

Dr. Patrick Liew
Executive Chairman, GEX Ventures

Theme: Development of Core Brand Value for International Market Leaders and Design Thinking

Fee: FREE of Charge with online registration, or USD30.00 non-member at the door

Time: 2:00pm - 5:00pm

Venue: 9 Tampines Grande, #02-11 to 22, Singapore 528735

Cambodia - April 29, 2019

Speaker & Panelists: Other Speakers and Panelists will be confirmed soon

Jason Chu
Chairman, APCSC, CRE Awards Panel of Judge

Mr. Robert Elliott,
Chief Executive Officer & General Manager, Manulife Cambodia

Mr. Tomas Pokorny
Chief Executive Officer & Co-Founder, Pi Pay

Mrs. Chheang Kagna
Chief Digital Financial Services and Deposit Officer, LOLC (Cambodia) Plc.

Theme: Development of Core Brand Value for International Market Leaders and Design Thinking

Fee: FREE of Charge with online registration, or USD30 non-member at the door

Time: 2:00pm - 5:00pm

Venue: 8/F Siri Tower, 104 Russian Federation Blvd, Phnom Penh, Cambodia

Shanghai - May 7, 2019

Speaker & Panelists: Other Speakers and Panelists will be confirmed soon

Jason Chu
Chairman, APCSC, CRE Awards Panel of Judge

Mr. Cai Dongsheng
Secretariat, Shanghai Health, Safety & Environment Association

Theme: Development of Core Brand Value for International Market Leaders and Design Thinking

Fee: FREE of Charge with online registration, or RMB200 non-member at the door

Time: 2:00pm - 5:00pm

Venue: 上海虹口區北外灘峨嵋路 315 號國科(上海)國際創新產業基地 2 樓

Guangzhou - April 19, 2019

Speaker & Panelists: Other Speakers and Panelists will be confirmed soon

Jason Chu
Chairman, APCSC, CRE Awards Panel of Judge

谭绍杰先生
中国电信股份有限公司广州分公司号百信息服务中心销售总监

Theme: Development of Core Brand Value for International Market Leaders, Design Thinking and Game Changers

Fee: FREE of Charge with online registration, or RMB$200 non-member at the door

Time: 2:00pm - 5:00pm

Venue: 廣州市越秀區農林下路10號新富熊大廈商城2層

Beijing - April 15, 2019

Speaker & Panelists: Other Speakers and Panelists will be confirmed soon

Jason Chu
Chairman, APCSC, CRE Awards Panel of Judge

Mike Mi
Secretariat Internet Customer Center Professional Committee China Council for International Investment Promotion

Liu Yanjun
Vice President, China Call Center Service Outsourcing Research Institute

Eric Lei
Deputy General Manager, Sunshine Insurance Customer Service Center / Beijing Sunshine Golden Point Consulting Service Co., Ltd.

Janice Chen
Open Education

Ms. Hou Fei
Front Line Manager, United Family Healthcare

Theme: Development of Core Brand Value for International Market Leaders and Design Thinking

Fee: FREE of Charge with online registration, or RMB200 non-member at the door

Time: 2:00pm - 5:00pm

Venue: 北京市海淀区西三环北路甲2号院中关村国防科技园2号楼13层

People Site Certification

People Development Award to organizations

The People Site Certification (PSC) is awarded to organizations that have over ninety percent of their Customer Service and Contact Center staff certified under APCSC’s Global Certification program, which includes Certified Contact Center / Customer Service Center Manager (CCCM)/(CSCM), Certified Contact Center Supervisor (CCCS) and Certified Contact Center Professional (CCCP) and others.

Market Leaders Awarded with People Site Certification from APCSC

Hong Kong, China, 14 June 2018 – Two leading companies have been awarded the People Site Certification (PSC)from Asia Pacific Customer Service Consortium (APCSC), in recognition of their people development and commitment in providing world-class professional services covering Hong Kong, Asia Pacific markets.

READ MORE

Mead Johnson Nutrition (Hong Kong) Ltd receive the People Site Certification award

READ MORE

Quality HealthCare Medical Services Ltd receive the People Site Certification award

READ MORE

Events & Activities

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Want to get free tips about customer service industry or tip of the month, we invite you to try a FREE 3-month Individual Membership, with no obligation. Please complete the membership registration page and select the TRIAL option from the membership type drop-down box.

 

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