3-Days International Best-in-Class CRE Benchmark & Exchange Program In Tokyo

 

APCSC is organizing a 3-Days International Best-in-Class CRE Benchmark & Exchange Program to Tokyo with our CRE Awards international supporting organization, HDI-Japan, on October 16-18.

 The Program is a 3-day intensive benchmark learning journey aiming at visiting the innovative customer service market leaders in Tokyo to network, share, and harvest cross culture new ideas; to understand the key challenges faced by mature corporations and industry leaders, and how to overcome them. APCSC provides an international platform for cross industry leaders to learn and share latest trends and best practices on CRE Leadership.

Day 1 & Day 2: Benchmark & Exchange with Market Leaders & Mystery Shopper Experience

Target list of companies: Canon, NTT Communications, DHL Express, Disneyland, Fuji Xerox, Lexus, Nintendo, Nissan, SMBC Nikko Securities, Soft Bank, Sony, Uniqlo, Citizen, Toyota, Nikon, etc.

Day 3: HDI-Japan 2019 Conference & Expo

Conference Agenda Download

Enrollment Form Download

 

International Customer Relationship Excellence Awards

Now Open to Nomination and Application!

Hong Kong, China – June 21st , 2019 – At the 17th International CRE Awards Dinner Ceremony, Asia Pacific Customer Service Consortium (APCSC) has announced the list of Winners for the 17th Customer Relationship Excellence Awards (CRE Awards). They are selected through a comprehensive balanced score card of self assessment benchmarking, business case presentations, mystery calls, CSQS site assessment by the judging panel based on the Customer Service Quality Standard (CSQS), public webvoting and a final round of judging by a panel of customer relationship excellence experts. For Registration, please click HERE to download CRE Awards Application Form or Register at Eventbrite.


Please click to download the full version of news coverage of  HKET or The Standard.


CRE Awards Welcome Pack

Click here to download
the welcome pack

Check out the Highlight Video on

YOUTUBE / YOUKU

Press Release

Click here to view Press Release.

Now Open to Nomination and Application

For more information, please refer to :

  • International CRE Awards website
  • China CRE Awards website
  • China Sourcing Summit Press Release
Registration
TRAINING COURSES

Many leading organisations throughout Asia Pacific are familiar with APCSC's high quality Certification courses. The next sessions are detailed below. Join us for a World-Class experience and start improving your service quality.

CCSM TRAINING

Certificate in Customer Service Management (CCSM) (Course Code: 21C04911-5)

Instructor

Mr. Jason Chu
Chairman of APCSC & CRE Awards Panel of Judge

Schedule

Hong Kong (English) - 2-5 Sept 2019

Singapore (English) - 9-12 Sept 2019

Shenzhen (Mandarin) - 21-24 Oct 2019

To view the brochure and registration form, please click

CCCM TRAINING

Certified Contact Center Manager (CCCM)

Instructor

Mr. Jason Chu
Chairman of APCSC & CRE Awards Panel of Judge

Schedule

Hong Kong (English) - 4 - 5 Sept 2019

Singapore (English) - 11 - 12 Sept 2019

Shenzhen (Mandarin) - 23 - 24 Oct 2019

To view the brochure and registration form, please click

CCSA TRAINING

Certified Customer Service Analyst & Auditor - (CCSA)

Instructor

Mr. Jason Chu
Chairman of APCSC & CRE Awards Panel of Judge

Schedule

Hong Kong (English) - 2 - 3 Sept 2019

Singapore (English) - 9 - 10 Sept 2019

Shenzhen (Mandarin) - 21 - 22 Oct 2019

To view the brochure and registration form, please click

Brochure & Registration Form

To view the brochure and registration form, please

CLICK HERE

Membership Benefits

Register 3 or more delegates to take advantage of our Premier Plus savings of 10% per delegate.

REGISTRATION

Customer Testimonials

Tip of the Week

CSQS

Customer Service Quality Standard

The Customer Service Quality Standard (CSQS) has been developed in conjunction with the Asia Pacific Customer Service Consortium and research members from The University of Hong Kong, lead by Professor George Huang to assess the overall service quality, best practice compliance and performance of the customer service operation as well as the entire service organization. It is the most comprehensive certification dedicated to a robust customer centric world class service framework awarded to organizations that excel in customer relationship excellence.

 

 

Henderson Land Group Property Management Department (Hang Yick and Well Born) Honored with CSQS Certification Distinction from APCSC

Hong Kong, China – June 21, 2019 — The Asia Pacific Customer Service Consortium (APCSC) presents the International Customer Service Quality Standard (CSQS) site certificate to Henderson Land Group Proper ty Management Department (Hang Yick and Well Born) in recognition of their achievements and high level of compliance to CSQS in 2019. Customers of the properties, property management sectors will experience higher quality and professional customer service standard.

MORE

CRE & CSQS Roundtable

Customer Service Quality Standard

Through the International CRE & CSQS Roundtables, APCSC invites market leaders to come together for best practices sharing on product and service innovation, CSR, CRM, customer experience management, knowledge management, Social media CRM with successful business cases and strategies, facilitate innovation in business operation, bring new opportunities for brand building and market development, create win-win-win to customers, staffs and employers.

Upcoming Roundtable Events

Singapore - 11 November, 2019

Speaker & Panelists: Other Speakers and Panelists will be confirmed soon

Jason Chu
Chairman, APCSC, CRE Awards Panel of Judge

Dr. Patrick Liew
Executive Chairman, GEX Ventures

Theme: Game Changers: AI & Omni-Channel New Experience Economy

Fee: FREE of Charge with online registration, or USD30.00 non-member at the door

Time: 7:00pm - 10:00pm

Venue: 238A Thomson Road S(307684), Novena Square Tower A #13-08/10

Beijing - 24 September, 2019

Speaker & Panelists: Other Speakers and Panelists will be confirmed soon

Jason Chu
Chairman, APCSC, CRE Awards Panel of Judge

Helen Wang
Social Media Expert, Teleperformance China

Yanjun Liu
Vice Chairman, Internet Customer Ctr Pro. Com, CCIIP

Mike Mi
Deputy General Manager, National Center for Open & Distance Education

Kerry Qin
General Manager, CTI Forum

Amy Zhao 
General Manager, TCSD

Su Peng
Operation Director, HongYuan Company, Welsend

Ma Xiao Dong
Vice GM, Tianqu Services

Theme: Game Changers: AI & Omni-Channel New Experience Economy

Fee: FREE of Charge with online registration, or RMB200 non-member at the door

Time: 2:00pm - 5:00pm

Venue: 北京海淀區中關村南三街中科資源大廈南樓3層

People Site Certification

People Development Award to organizations

The People Site Certification (PSC) is awarded to organizations that have over ninety percent of their Customer Service and Contact Center staff certified under APCSC’s Global Certification program, which includes Certified Contact Center / Customer Service Center Manager (CCCM)/(CSCM), Certified Contact Center Supervisor (CCCS) and Certified Contact Center Professional (CCCP) and others.

Health Industry Leaders Awarded with People Site Certification from APCSC

Hong Kong, China, 21 June 2019 – Two leading companies have been awarded the People Site Certification (PSC) from Asia Pacific Customer Service Consortium (APCSC), in recognition of their people development and commitment in providing world-class professional services covering Hong Kong, Asia Pacific, and global markets.

READ MORE

Mead Johnson Nutrition (Hong Kong) Ltd receive the People Site Certification award

READ MORE

Quality HealthCare Medical Services Ltd receive the People Site Certification award

READ MORE

Events & Activities

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Want to get free tips about customer service industry or tip of the month, we invite you to try a FREE 3-month Individual Membership, with no obligation. Please complete the membership registration page and select the TRIAL option from the membership type drop-down box.

 

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