"CRM proposition and benefits are the most valuable topics to me from the course. The instructor can effectively share the real and practical experience."
"This (CRMD) is a very structured and comprehensive class that allows experience and knowledge sharing. The facilitator is most effective in giving examples to illustrate ideas."
The most valuable topics to me were process improvement, problem solving and managing performance. The instructor is effective in sharing the real cases and real projects during the class.
I found the most valuable parts of the training were CSQS and case sharing. The instructor is knowledgeable and familiar with all the topics. He is active listening and can answer all the enquiries effectively. I hope the training will continue to keep small group, which is better than large group studying.
Process Management and CSQS are the most valuable topics to me from the course. Real business samples demonstrate the effectiveness of CSQS introduction .
What were the most valuable topics? To me, the answers were managing people and customer service centre analysis. The instructor was very effective in explaining by using real case and experience more adaptable and implementable for the organization and team. This course helps me to understand broadly the customer service and quality standard and enables me to apply to my team.
In this event, Process improvement & solution and Root cause analysis were the most valuable part. Live case sharing is the most effective about the instructor. By providing real cases and examples, it enables me to gain better understanding.
It is good & excellent to implement for our work. I can discover that our company has not so much gap with the CS standard at all. The content was so comprehensive and applicable to my work. Process Improvement, Problem Solving and Quality Assurance are the most valuable topics to me. The instructor can explain in real example and story for sharing.
The most valuable topics to me were Performance Management and Management Responsibility. I am glad to learn the evolved & updated CSQS Standard.
Managing People & CSQS was the most valuable topic to me. It was great for the example sharing with asking questions, like using a Lanecome Case as example.
Customer Relationship Management and Root Cause Analysis were the most valuable topics to me. It was very useful and professional knowledge. Thank you.
The most valuable topics were Operations Management, Coaching and CRM. The instructor could have the explanation with good examples.
Topic is interesting and relevant to my job, good trainer with good interaction to students. CSQS Standard and CRM are the most valuable to me.
Process Improvement, Problem Solving and How to motivate the team was the most valuable topic to me. The instructor has much knowledge of the industry. It was very relevant to the field I am in. It was useful for set standard.
The most valuable topic to me was CSQS. The instructor can effectively understand questions and give answers.
The most valuable topic to me was managing people. It's a great experience during the course.
The standard of CSQS was the most valuable topic to me. The instructor is active and interesting. It's very useful to know more about an international standard of customer service. It was a very pleasant and valuable experience for me attending the CCSM Class. It has inspired me a lot and I will definitely apply to my team management. Thank you for your inspiring and coaching!
The topics CSQS & workflow improvement are most valuable to me. The instructor is knowledgeable, time effective and able to provide many examples & case studies of other companies. The course gives me more insights of customer service management.
中国，香港–2018年6月15日 – 亚太顾客服务协会APCSC在卓越顾客关系服务（CRE）与优质顾客服务标准（CSQS）国际领袖高峰会中颁发优质顾客服务国际标准(CSQS)证书予恒基兆业地产集团物业管理部—伟邦物业管理及恒益物业管理和恒隆地产，以认可他们的卓越成就，于2018年符合了优质顾客服务国际标准。房地产、物业管理行业的顾客将会体验到更优质及专业的顾客服务标准。
Speaker & Panelists: 其他演讲及讨论嘉宾稍后公布
费用： 免费, 或现场登记(非会员) TWD$800
时间： 2:00pm - 5:00pm
中国 - 香港，2018年6月15日 –服务业领袖荣获亚太顾客服务协会颁发的“优质客服专员中心证书”，藉此表扬他们的员工发展计划和坚持提供世界级服务于香港及亚太区内顾客服务贡献。