第 23 屆國際傑出顧客關係服務獎 (CREA) 現已接受報名和提名。作為最有效的 CRE領導力平台，加速 CRE 數字體驗經濟、重塑商業領袖和CEO的未來願景。作為最負盛名和國際公認的傑出顧客關係服務獎，CREA 匯集了強大的公眾認可、標誌性的品牌以及消費者、媒體、品牌追踪者和全球投資分析師的關注。
CRE領袖是遊戲規則的改變者！ CRE目標是有效地吸引顧客參與和員工敬業，在各地區的國際城市倡導創新的最佳實踐，表彰政府機構、公司、業務部門、團隊和專業人士，他們為所服務的顧客和企業的成功做出了貢獻。
2024年國際傑出顧客關係服務獎頒獎午宴於11月12日在香港舉行。並請得國際爭議解決及風險管理協會主席 羅偉雄教授、香港人壽保險從業員協會副會長 黃坤成博士、香港品質管理協會主席 林建新博士、中國國際投資促進會互聯網客戶中心專業委員會秘書長 米輝波先生擔任榮譽頒獎嘉賓。
我們的國際認証課程被許多領先的區域機構所採用。認証課程能躍助機構建立世界級的顧客服務標準。具有公信力的認証被本地大學及國際組織所認可。
會員得益
Register 3 or more delegates to take advantage of our Premier Plus savings of 10% per delegate.
登記顧客推薦
"CRM proposition and benefits are the most valuable topics to me from the course. The instructor can effectively share the real and practical experience."
Winnie Lee, Director-Administration & Projects
Quality HealthCare Medical Services Ltd.
"This (CRMD) is a very structured and comprehensive class that allows experience and knowledge sharing. The facilitator is most effective in giving examples to illustrate ideas."
Jenny Lee, Vice President
New York Life Insurance
The most valuable topics to me were process improvement, problem solving and managing performance. The instructor is effective in sharing the real cases and real projects during the class.
Joanna Chan, Assistant Customer Service Manager
AXA China Region Insurance Company
I found the most valuable parts of the training were CSQS and case sharing. The instructor is knowledgeable and familiar with all the topics. He is active listening and can answer all the enquiries effectively. I hope the training will continue to keep small group, which is better than large group studying.
Cheryl Fung, Associate Director
Quality HealthCare Medical Services Ltd.
Process Management and CSQS are the most valuable topics to me from the course. Real business samples demonstrate the effectiveness of CSQS introduction .
Sunny Pang, Supervisor (CESC)
The Hongkong Electric Co., Ltd.
What were the most valuable topics? To me, the answers were managing people and customer service centre analysis. The instructor was very effective in explaining by using real case and experience more adaptable and implementable for the organization and team. This course helps me to understand broadly the customer service and quality standard and enables me to apply to my team.
Daisy Tse, Senior Customer Service Officer
AXA China Region Insurance Company
In this event, Process improvement & solution and Root cause analysis were the most valuable part. Live case sharing is the most effective about the instructor. By providing real cases and examples, it enables me to gain better understanding.
Katherine Mak, Customer Support Manager
Make The Right Call
It is good & excellent to implement for our work. I can discover that our company has not so much gap with the CS standard at all. The content was so comprehensive and applicable to my work. Process Improvement, Problem Solving and Quality Assurance are the most valuable topics to me. The instructor can explain in real example and story for sharing.
Christina Chow, Care Management Specialist
Celki VitalAire
The most valuable topics to me were Performance Management and Management Responsibility. I am glad to learn the evolved & updated CSQS Standard.
Amos Cheng, Customer Care Manager
Hutchison Telecommunications (HK) Ltd
Managing People & CSQS was the most valuable topic to me. It was great for the example sharing with asking questions, like using a Lanecome Case as example.
Daze Yiu, Senior Purser/ Assistant Manager , Cabin Crew Performance
Hong Kong Airlines
Customer Relationship Management and Root Cause Analysis were the most valuable topics to me. It was very useful and professional knowledge. Thank you.
Jimmy Chau, Customer Services Duty Manager
Hong Kong Aviation Ground Service
The most valuable topics were Operations Management, Coaching and CRM. The instructor could have the explanation with good examples.
Carrie Mo, Senior Purser/ Assistant Manager
Hong Kong Airlines
Topic is interesting and relevant to my job, good trainer with good interaction to students. CSQS Standard and CRM are the most valuable to me.
AXA China Region Insurance Company Limited
Process Improvement, Problem Solving and How to motivate the team was the most valuable topic to me. The instructor has much knowledge of the industry. It was very relevant to the field I am in. It was useful for set standard.
Hong Kong Tourism Board
The most valuable topic to me was CSQS. The instructor can effectively understand questions and give answers.
Gina Du, Customer Contact Center Supervisor
DHL Express (Taiwan) Corp.
The most valuable topic to me was managing people. It's a great experience during the course.
Gary Liu, Property Officer
Henderson Land
The standard of CSQS was the most valuable topic to me. The instructor is active and interesting. It's very useful to know more about an international standard of customer service. It was a very pleasant and valuable experience for me attending the CCSM Class. It has inspired me a lot and I will definitely apply to my team management. Thank you for your inspiring and coaching!
Candice Lo, Head of Distributor Enquiry
AXA China Region Insurance Company Limited
The topics CSQS & workflow improvement are most valuable to me. The instructor is knowledgeable, time effective and able to provide many examples & case studies of other companies. The course gives me more insights of customer service management.
Elaine Liu, Customer Care Supervisor
The Hong Kong Jockey Club
每月資訊電郵
以客為尊
- 將創新意念融入「與社會共同進步」的目標，為我們尊貴的業戶提供專業及優質的物業管理服務，匯聚各項增值服務從而提昇業戶的生活及環境質素。
恒基兆業地產集團物業管理部（恒益/偉邦）
企業品牌
- 透過引入手機應用程式，業戶可流覽屋苑鄰近的娛樂資訊及隨時隨地獲取屋苑的最新通告及資訊，大大加強業戶的參與。
- 積極參與社區義務工作，回饋社會從而提昇企業品牌，亦獲得社會福利署所頒發之2017年度最高服務時數冠軍（私人機構組別一）及2017年度最高服務時數亞軍 （愛心屋苑）。
恒基兆業地產集團物業管理部（恒益/偉邦）
知識管理
- 搜集最新的科技以應用於更新大廈設施，從而達至更佳的節約能源及支出的效果。
- 為員工提出全面的內部培訓課程，內容涵蓋政府條例修訂、法律講座、樹木護理、書寫中文信件技巧、處理大維修的程序及斜坡安全及保養資訊。
- 培訓延伸至實地考察供員工親身體驗。
恒基兆業地產集團物業管理部（恒益/偉邦）
優質顧客服務國際標準（CSQS）
優質顧客服務標準是由亞太顧客協會和香港大學一班研究員合作而制定，目的是評定 聯絡中心/呼叫中心的整體服務質素，最佳守則和顧客服務運作的表現。這是一個最廣泛的標準去創建世界級顧客服務水準架構，藉以授予優秀客戶服務機構。
恒基兆業和恒隆地產獲得亞太顧客服務協會所頒發優質顧客服務國際標準（CSQS）認可證書
中國，香港–2018年6月15日- 亞太顧客服務協會APCSC在卓越顧客關係服務（CRE）與優質顧客服務國際標準（CSQS）國際領袖高峰會中頒發優質顧客服務標準(CSQS)證書予恒基兆業地產集團物業管理部—偉邦物業管理及恒益物業管理、恒隆地產，以認可他們的卓越成就，於2017年符合了優質顧客服務標準。房地產和物業管理行業的顧客將會體驗到更優質及專業的顧客服務標準。
優質顧客服務標準（CSQS）
為了廣泛傳播顧杰出顾客关系CRE服務领袖文化，亞太顧客服務協會APCSC每年舉辦傑出顧客關係（CRE）及優質顧客服務国际標準（CSQS）圓桌會議」（圓桌）及CEO和CXO論壇，為企業建立國際交流平臺，提供難得的交流機會。
每次主题都會結合行業發展的最新情況，邀請來自不同國家地區和行業的资深领袖及專業人士進行分享。出席分享的行业代表和知名企业演講討論嘉賓更加踊跃，話題涉及領域擴大，觀點也在不斷往縱深處延伸。APCSC积极創新會議形式，与合辦方聯合推出現場參觀等，讓參会嘉宾有更大的收穫，促进国际服务行业发展。
即將舉行的圓桌會議
香港 - 11 月 12 日 (星期二)
Speaker & Panelists: 其他演講及討論嘉賓稍後公布
朱剛岑先生
亞太顧客服務協會主席、傑出顧客關係服務獎評審團評委
羅偉雄教授
國際爭議解決及風險管理協會主席
米輝波先生
中國國際投資促進會互聯網客戶中心專業委員會秘書長
黃坤成博士
副會長
香港人壽保險從業員協會
林建新博士
香港品質管理協會主席
主題：
香港顧客服務協會、亞太顧客服務協會、香港特別行政區、成立第27周年誌慶
第22屆國際顧客關係服務獎頒獎典禮
費用： 僅限邀請
時間： 12:00 - 14:30
地點： 香港九龍東皇冠假日酒店
優質客服專員中心証書是為了表彰機構
優質客服專員中心証書是為了表彰機構，其90%以上的客服或熱線中心人員都通過了亞太顧客服務協會國際認証課程培訓，包括 聯絡中心經理証書（CCCM），聯絡中心主管証書（CCCS），聯絡中心專員証書（CCCP）及其他相關課程。
市場領袖榮獲亞太顧客服務協會頒發「優質客服專員中心證書」
中國 - 香港，2018年6月15日 –服務業領袖榮獲亞太顧客服務協會頒發的「優質客服專員中心證書」，藉此表揚他們的員工發展計劃和堅持提供世界級服務於香港及亞太區內顧客服務貢獻。
美贊臣營養品(香港) 有限公司 榮獲優質客服專員中心證書
卓健醫療有限公司榮獲優質客服專員中心證書
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