APCSC
Individual Membership (Affiliate, Full & Fellow)
Designed for individuals involved with CRM and Customer Service, who are interested in Customer Centric research and participating in forums and regular networking activities.
Associate Membership
Designed for small companies who are looking for Customer Service Certification, industry research, and participation in regular networking activities.
Professional Membership
Designed for small to medium companies with 49 people or less, who are looking for Customer Service Certification for their staff, benchmarking, industry research and participation in regular networking activities.
Corporate Membership
Designed for corporations with 50 people or more in one country and with a passion for World-Class best practices, Customer Service Certification for their staff and departments as well as participation in networking activities.
CRE Corporate Membership
Designed for large corporations with 300 people or more in one country and with a passion for World-Class operations, best practices, Customer Service Certification for their staff and departments as well as to achieve market leadership and Customer Service Excellence, CSQS certification for their entire Customer Service department, as well as active involvement CRM benchmarking, regular networking and knowledge sharing activities.
Enterprise Corporate Membership
Designed for large corporations with 500 people or more in one country and with a passion for World-Class operations, best practices, Customer Service Certification for their staff and departments as well as to achieve market leadership and Customer Service Excellence, CSQS certification for their entire Customer Service department, as well as active involvement CRM benchmarking, regular networking and knowledge sharing activities.
APCSC Regional Corporate Membership
Designed for large multinational corporations with 1,000 or more people in different cities and with a passion to achieve market leadership for World-Class best practices and Customer Service Excellence, CSQS certification for their entire Customer Service department, as well as active involvement CRM benchmarking, regular networking and knowledge sharing activities.
APCSC Regional Charter Membership
Designed for very large multinational corporations with 10,000 or more people in different countries, with a passion for leading and setting standards for World-Class best practices in Customer Relationship Excellence, who are looking to certify the entire Customer Service division or company with CSQS certification, as well as pro-active involvement in regular CRM benchmarking, networking and knowledge sharing activities.
Key:-
CCCM – Certified Contact Center Manager
ECOH – Effective Communication and Objection Handling
CCCP – Certified Contact Center Professional
CHSM – Complaint Handling and Stress Management
| Affiliate | Full | Fellow (By Invitation Only) | Associate | Professional | Corporate | |
|---|---|---|---|---|---|---|
| Summit Forum Discount | N/A | 5% | 5% | 5% | 15% | 20% |
| 2 Day Customer Loyalty Awards Forum | N/A | N/A | N/A | N/A | 1 | 2 |
| CRE & CSQS RoundTable | N/A | Members Only | ||||
| Training Quota | N/A | N/A | N/A | N/A | 1 x CCSM or 1 x CCCM 1 x CCCP 1 x ECOH / CHSM |
3 x CCSM or 2 x CCCM 2 x CCCP 2 x ECOH / CHSM |
| Training / Forum Discount Coupon | N/A | 1 x HK$500 | 1 x HK$500 | 3 x HK$500 | 3 x HK$500 | 5 x HK$500 |
| Customer Service Contact Center Salary and HR Policy Survey (New) | N/A | N/A | N/A | N/A | N/A | Yes |
| Knowledge Mail | Yes | Yes | Yes | Yes | Yes | Yes |
| Benchmarking Discount | N/A | 5% | 5% | 5% | 5% | 10% |
| APCSC / HKCSC Logo Usage | N/A | N/A | N/A | N/A | Yes | Yes |
| Membership Fee (Annual) | Free | HK$500 (US$70) | HK$1000 (US$130) | HK$3,800 (US$500) |
HK$20,000 (US$2,550) |
HK$40,000 (US$5,250) |
| Member’s Survey | FREE for participants | |||||
| Salary Increase & Staff Turnover Survey | FREE for participants | |||||
* The training courses can be exchanged to different courses with similar value to meet the member’s development needs. Please feel free to visit www.apcsc.com for more details on the global certifications.
All membership options include networking opportunities at various events that are organised by partners and affiliates of APCSC throughout the year, which may also include special discounts. Members will be notified of such events as and when they occur. APCSC has no control over events that are organised by 3rd parties.
All Membership duration is on annual basis, member benefits are only valid and should be utilised within the membership period.