The People Site Certification is a free of charge accreditation offered to APCSC Member Companies that have over 90% of their Customer Service and Contact Centre staff remain certified under APCSC’s Global Certification program, including Certified Customer Service Professional (CCSP), Certified Contact Centre Professional (CCCP), Certified Contact Center Supervisor (CCCS), Certified Contact Center Manager (CCCM), and Certificate in Customer Service Management (CCSM). The certification is renewed on an annual basis.
By achieving the People Site Certification, organizations are much better positioned to integrate professional customer service staff with their mission critical services process. They can therefore ensure that efficient and reliable services are provided to all customers with unique and sophisticated requirements.
The Certification ensures that participants understand the concepts taught in class. APCSC has proven methodologies and demonstrated over and over again that the most effective way to ensure training results with the maximum benefit and return on investment is through certification.
The skills and knowledge learnt in APCSC’s Global Certification programs prepare for success, implement service improvements at the center, and create strong business impact to the companies’ bottom line.
Integrate professional Customer Service and Contact Center staffs with the mission critical services process of the organization.
Provide new ways to advance customer services to a higher level of customer centricity, business support and effective customer communication.
Enable continuous improvement and uplift the professionalism of organizations’ Customer Service and Contact Center.
A great encouragement and morale lift to the Customer Service and Contact Center staffs.
Equip the staff with the best practices to provide consistent world class support to their customers.
Help the organizations to insure efficient and reliable services to all customers with unique and sophisticated requirements.
Strong endorsement of organization’s continuous commitment and success in providing world class customer services that is essential for positioning as a market leader.
"Henderson Land Group Property Management Department (Hang Yick and Well Born) with CSQS Certification Distinction, has been achieved various kinds of Awards presented by the Asia Pacific Customer Service Consortium over the past years. This is a solid recognition and affirmation for our professional services. In the future, our professional team will uphold our commitment – customer-oriented and continue to strive for excellence to offer quality and premium property management services for our customer."
"We have won the CSQS certification with the recognition of our work from APCSC. Through the CSQS accreditation process, we have learned the international standard of customer service. The standard enables our company to obtain a clear goal and sound methodology to refine our management system, to mobilize the initiative and enthusiasm of the staff, to improve customer services and relationship, to increase customer satisfaction, loyalty, and other corporate management works. The CSQS certification is also an encouragement to the future work of the company. We will diligently implement the CSQS standard and better integrate it with our corporate culture, so that CSQS becomes an indispensable integral part of Chengzhong Garden’s DNA."
"Since Chunghwa Telecom participated and was honored with four categories of awards, including “Contact Center of the Year” in the “Customer Relationship Excellence Awards” organized by the Asia Pacific Customer Service Consortium last year, it has been further awarded with the two honors of “Customer Satisfaction Quality System of the Year” and “Best Use of Knowledge Management of the Year” in 2010, which demonstrates our company’s constant endeavors and determination towards enhancing service quality and offering stable quality services. Chunghwa Telecom has always strived towards the managing principles of “Dedication in the Telecom Industry, Emphasizing Professionalism, Enhancing Efficiency and Inspiring Service”. As for customer service, it has emphasized the commitments of “3Q: Quality, Quickly and Emotional Quotient”, so as to advance towards the goal of becoming a world-class contact center with best-in-class customer service. I would like to hereby thank the Asia Pacific Customer Service Consortium for its contribution towards the long-term promotion of the value of CSQS (Customer Service Quality Standard), and hope that we will be able to continue to enhance our customer service quality through this learning and sharing platform, so as to develop more outstanding customer relationships, and advance towards the vision of becoming the “most valuable and most reliable information, communication and telecommunication company."
"Hang Lung Properties is honored to receive the CSQS Level 3 Certification presented by APCSC this year. This reaffirms the commitment and continuous efforts we have made to provide excellent customer service. Academy 66, the Learning & Development Department of Hang Lung was first established in 2012 based on the International Customer Service Quality Standard (CSQS) Model. By implementing CSQS model, we are able to systemize and optimize our training function, promote corporate culture and values, and remain competitive in the labour market. Living up to the business philosophy of We Do It Right, Hang Lung sees every staff member as our valuable assets and we have dedicated significant resources for staff training and development program. This is not only beneficial to the individual career development of the staff but is also essential for the sustainable development of the Company."
"Adhering to ‘enthusiasm, service, integrity, caring─ be your safest best friend’ business philosophy, Taiwan Life sets business goals, strategies, work plans to provide high quality services. Combined with a strong team work and performance, the excellent services meet customers’ needs and gain their high satisfaction. Receiving the Customer Service Quality Standard (CSQS) Certificate from APCSC proves Taiwan Life’s high quality services. Thanks APCSC for giving us guidance, we've all benefited. Looking ahead, Taiwan Life will carry on with our business philosophy to achieve the objective of high quality and excellent services."
"Providing our customers with a best in class service experience is a paradigm central to the business ethos of the Dialog Telekom Group. Securing CSQS Level 3 certification and Best in Class recognition in Proactive Service Management for the second consecutive year, and additionally being awarded Best in Class recognition for Multi-channel Contact Management bears testimony of the commitment of our service team towards the achievement of this ideal."
"The provision of efficient and caring service to our growing family of customers is assigned central focus within the business and strategic plans of Dialog Telekom. The CSQS certification programme provided the company with a structured roadmap to the achievement of service excellence and regular benchmarking of the company's journey towards world-class standards in customer service. The achievement of CSQS certification reaffirms the company's continued commitment to continuous improvement and learning in the sphere of service delivery, and more importantly evidences the commitment and dedication of our service team to the delivery of best in class service to our customers."
“Nexusguard is honored to receive the Customer Service Quality Standard presented by the Asia Pacific Customer Service Consortium. As a global cyber security leader, this is a solid recognition and affirmation for our well-qualified service. Our professional team will continue to uphold our commitment - customer-oriented and continue to strive for innovation to offer premium and quality service to our white glove customer against a multitude of threats, including distributed denial of service (DDoS) attacks, to ensure uninterrupted internet service.”
“Through continuous efforts, China Pacific Life Insurance Co., Ltd. for the first time has received the highest level of Customer Service Quality Standard from APCSC representing the highest honor. This certification is a recognition for the service level we have maintained over the years. In the future, CPIC will center around the goal of ‘focusing on customer needs, improving customer interface and enhancing customer experience’, further drive the strategic transformation towards ‘customer orientation’, advocate and realize the sustainable growth of our corporate values.”
“Our Customers and our employees are our most valued assets. We strive to deliver World Class Customer Service and direct our journey in search of excellence along a path of continuous improvement. While aiming to delight our customers with the warmth of caring service, our teams are committed to unfailing compliance to quality standards, and best in class customer centric service delivery processes. Our investments achievement will encourage us to continue and improve our efforts in service delivery with single minded focus on the customer. We appreciate the support and guidance re in human resource development & performance management systems empower us to deliver sustainable performance across multiple service dimensions. This ceived from APCSC throughout our CSQS journey.”
“As an organisation, we understand that if we want our customers to become advocates, customer service needs to be our number one priority and that it is the delivery of customer service excellence that creates an overall experience. In order to achieve this end, we strive to constantly internalise this focus and put measures into place that can actually demonstrate this commitment. Our dealings with customers are not treated on a transactional basis, but with the long-term value of our customer in mind. CSQS certification reflects the success of Dialog Telekom in creating a customer experience that is distinctive and valuable, one that goes beyond simple satisfaction, and takes service standards to a higher level.”