"I think this CCCP class has helped me understand my function as call centre executive more effectively and it is a good idea to have this lesson for all professionals who strive to be in this call centre industry"
"Before the training, I had preliminary idea about "what's the best service" but I think it was not sufficient. After the training, I've learnt what's the best practices. I thought all colleagues should be more confident to work with the customers after the training."
"This on-site CCCP training was well organized. The case studies are very useful."
"From the course (CCCP) discussions and exercise in this two days, I can learn the best practices, questioning techniques, control of the call and how to handle difficult customer, complaint handling .....etc. I am sure I will apply what I've learnt in the class at work and all these elements can improve my Customer Services Skill"
"This on-site training (CCCP) is well organised. We found some of the training topics are specially helpful e.g. attitude to customers, complaint handling, consultative telemarketing. The instructor could also give good examples to explain concepts and answer our questions."
"The CCCP training I attended was very helpful. I have a much better and comprehensive idea on how we might better serve our customers..... Your lecture and slides were interesting and informative, and the workshop was excellent. Thanks again for sharing your talents and knowledge with me."
"The training (CCCP) is very practical and I am sure it's good to all Customer Service Officers"
"I would like to sincerely say thank you for the two-day Certified Call Center Professional course. The instructor's professional presentation and case/experience sharing impressed me very much. Specially, I believe the 'Call Center Best Practices are good for me to refresh my skills in my daily work. Once again, thanks!"
"The Instructor is very professional and helpful."
"This course makes me feel very happy and lot of things to learn. Good!"
"The most valuable topic to me is the CSQS. The instructor is able to explain the topics at a good pace consistently and clearly. He allows us to have time to conceive the materials."