"The most valuable topic to me is CSQS. The instructor could give us relevant examples in the course. Overall, the course is very useful in helping to set up proper customer service process."

“CSKM is the most valuable topic to me in this course. Besides, Mr. Jason Chu is an excellent instructor and a great teacher in customer relationship and services that he can make a complicated concept clear and a difficult idea simple. His close contacts with various markets and industries give his audience the latest trends of the service industry that can be applied for immediate improvement of the company. In short, Mr. Chu's seminars are fruitful, helpful and wonderful. After all, it is very inspiring.”

「我覺得最有價值的課題是顧客服務知識管理，此外，朱剛岑先生在顧客關係及服敄上是一個很出色的導師，他能清楚解釋複雜的概念和簡化艱深的理論。他與各市場及行業的緊密關係使我們能獲知服務行業的最新趨勢，並作出即時的改善。總括來說，朱先生的課程成效顯著，並有很大的啟發性。」

“The instructor can explain profound theories in simple language and answer questions well. Through the two-day class, I know the systematic methods of management tools well.”  

“The most valuable topics to me are Process Improvement and Problem Solving. The instructor has excellent communication skill and explains very clearly."

“The most valuable topic to me is CSQS audit. The instructor has good pace in delivering the topics.”

“Jason's training provides a comprehensive insight to customer service and how to apply the methodology to other area to improve performance and most important to reduce cost to serve. It provide a good mechanism to analyze the business process and add value to it. I sincerely recommend Jason's training”

「Jason的培訓能提供對顧客服務全面的知識，及教導如何應用CSQS於其他領域上，以改善表現及減少成本。課程能提供很好的機制，分析商業過程及為其增值。我衷心推薦Jason的證書課程。」

"The CCSA is a very good lesson. The most valuable topic to me is Quality Assurance and the instructor is most effective in his skill in leading the participants to give their opinion."

"CCSA is a Well Structured, Comprehensive tool appropriate for modern customer centric, service oriented organization"

"All topics covered were interesting. The most valuable topic to me is the Standard & Process Improvement. I am appreciate the instructor can present all the materials within a short period of time during the two-day training. Overall, it was a very good experience. The instructor was very cooperative during the sessions."

"The most valuable topic to me is CSQS. The instructor can effectively explain the concepts."

"The presentation material is useful. The instructor gives a good guideline for group discussion and able to answer questions effectively. Quality Assurance is the most valuable topic to me."

"Excellent course to provide customer service knowledge baseline and standard, especially the topic of knowledge management. This course is useful to all industries."

"People say service is an art because it is hard to define and measure, not to mention how damaging it can be when service level fluctuates. But with APCSC and its best-illustrated examples, art is turned into science with CSQS and more importantly, with its advocacy of knowledge management. Knowledge management have continuous impact on business and the enterprise and it  will certainly further propel knowledge-based leadership to new heights.
APCSC is also an international organization with strict educational standards and a big heart: it not only embraces all market leaders from various industries but also spares no effort in helping those that are striving to upgrade their service level from good to excellent, ultimately to turn their customer service center into a strategic business unit."

Chapter 2 CSQS對我最有價值。導師對各行業服務的瞭解讓我很敬佩。

CSQS對我最有價值。導師談吐表達最值得欣賞。

導師對客戶服務有很深的研究，知識面非常廣闊，講解非常耐心。