"The most valuable topic to me is CSQS. The instructor could give us relevant examples in the course. Overall, the course is very useful in helping to set up proper customer service process."
"I recommend employers from all industries encouraging their staff to take the course. The instructor’s in-class interaction is perfect as well as the coordination. "
“CSKM is the most valuable topic to me in this course. Besides, Mr. Jason Chu is an excellent instructor and a great teacher in customer relationship and services that he can make a complicated concept clear and a difficult idea simple. His close contacts with various markets and industries give his audience the latest trends of the service industry that can be applied for immediate improvement of the company. In short, Mr. Chu's seminars are fruitful, helpful and wonderful. After all, it is very inspiring.”
“The topic Customer Service and Quality Standard (CSQS) is the most valuable to me in this course. The handouts provided by the instructor are useful, and the explanation given is clear.”
“The instructor can explain profound theories in simple language and answer questions well. Through the two-day class, I know the systematic methods of management tools well.”
“The most valuable topics to me are CSQS, Process Improvement and Problem Solving. The instructor is very knowledgeable in customer service area and can explain all the topics clearly.”
“The most valuable topics to me are Process Improvement and Problem Solving. The instructor has excellent communication skill and explains very clearly."
“The most valuable topic to me is CSQS. The instructor has excellent communication skill with good voice quality. Moreover, he is very resourceful in customer service area.”
“The most valuable topic to me is CSQS audit. The instructor has good pace in delivering the topics.”
"All Performance Criteria are most valuable to me. The instructor is knowledgeable and able to give real cases."
“Jason's training provides a comprehensive insight to customer service and how to apply the methodology to other area to improve performance and most important to reduce cost to serve. It provide a good mechanism to analyze the business process and add value to it. I sincerely recommend Jason's training”
“Understanding the standard of CSQS is the most valuable topic to me. The instructor is knowledgeable and able to answer all questions. This workshop opened my eyes to the importance of CRM and allowed me to reflect in my company where we stand on our CRM.”
"The CCSA is a very good lesson. The most valuable topic to me is Quality Assurance and the instructor is most effective in his skill in leading the participants to give their opinion."
"The most valuable topics to me are the Customer Service Center Analysis and the tools that we use to do analysis. The instructor is knowledgeable and helpful."
"CCSA is a Well Structured, Comprehensive tool appropriate for modern customer centric, service oriented organization"
"The topics and the course materials are well organized. The most valuable topics to me are the CSQS and Knowledge Management. The instructor is knowledgeable to the training topics. He is able to answer the questions effectively and can use good examples to explain the concepts."
"All topics covered were interesting. The most valuable topic to me is the Standard & Process Improvement. I am appreciate the instructor can present all the materials within a short period of time during the two-day training. Overall, it was a very good experience. The instructor was very cooperative during the sessions."
"All topics are well equally valuable and the instructor is knowledgeable."
"The most valuable topic to me is CSQS. The instructor can effectively explain the concepts."
"The most valuable topics to me are the process improvement and problem solving. Good example can be effectively provided by the instructor."
"The presentation material is useful. The instructor gives a good guideline for group discussion and able to answer questions effectively. Quality Assurance is the most valuable topic to me."
"The course topics have excellent applicability to supporting my customers especially the CSQS standard part. Instructor is excellent in time management and involves students in group discussion."
"Excellent course to provide customer service knowledge baseline and standard, especially the topic of knowledge management. This course is useful to all industries."
"Fishbone diagram and 5 Why & How are most valuable topics. The instructor has very rich knowledge, speaks very clearly and can answer our questions effectively."
"People say service is an art because it is hard to define and measure, not to mention how damaging it can be when service level fluctuates. But with APCSC and its best-illustrated examples, art is turned into science with CSQS and more importantly, with its advocacy of knowledge management. Knowledge management have continuous impact on business and the enterprise and it will certainly further propel knowledge-based leadership to new heights.
APCSC is also an international organization with strict educational standards and a big heart: it not only embraces all market leaders from various industries but also spares no effort in helping those that are striving to upgrade their service level from good to excellent, ultimately to turn their customer service center into a strategic business unit."
CSQS及Customer Service Center Analysis對我最有價值。導師專業性最值得欣賞，CSQS深入淺出，闡述完整的客服中心標準，作業流程，並通過課程上的case study，來自不同產業的學員分享獲益良多
Chapter 2 CSQS對我最有價值。導師對各行業服務的瞭解讓我很敬佩。
最有價值的部分是process improvement and problem solving。導師口條清晰，清楚地解答學員的問題，而且條列清楚地讓學員容易學習新知識。參加此次CSQS認證，不僅學習到新的知識技巧（如魚骨圖和5how5why），也透過與不同產業的客服同行交流討論，激發出新的亮點，可以運用在未來的管理工作上。