Global Certification Testimonials

Testimonials for HKCSC & APCSC Certified Training - CCSA

"The most valuable topic to me is CSQS. The instructor could give us relevant examples in the course. Overall, the course is very useful in helping to set up proper customer service process."

Rojeam Hee General Management Trainee Royal Brunei Airlines Sdn Bhd

"I recommend employers from all industries encouraging their staff to take the course. The instructor’s in-class interaction is perfect as well as the coordination. "

Michael Chan Assistant Public Relations Officer Goodwell Property Management Limited

“CSKM is the most valuable topic to me in this course. Besides, Mr. Jason Chu is an excellent instructor and a great teacher in customer relationship and services that he can make a complicated concept clear and a difficult idea simple. His close contacts with various markets and industries give his audience the latest trends of the service industry that can be applied for immediate improvement of the company. In short, Mr. Chu's seminars are fruitful, helpful and wonderful. After all, it is very inspiring.”

「我覺得最有價值的課題是顧客服務知識管理,此外,朱剛岑先生在顧客關係及服敄上是一個很出色的導師,他能清楚解釋複雜的概念和簡化艱深的理論。他與各市場及行業的緊密關係使我們能獲知服務行業的最新趨勢,並作出即時的改善。總括來說,朱先生的課程成效顯著,並有很大的啟發性。」

S. T. Chow, General Manager Hopewell Property Management Co., Ltd. 總經理 周成德 香港合和物業管理有限公司

“The topic Customer Service and Quality Standard (CSQS) is the most valuable to me in this course.  The handouts provided by the instructor are useful, and the explanation given is clear.”

Grace Ho, Hang Yick Properties Management Ltd.

“The instructor can explain profound theories in simple language and answer questions well. Through the two-day class, I know the systematic methods of management tools well.”  

Hsin-Jang, Wu, Administrator of Customer Service Department Chunghwa Telecom Co., Ltd (Taiwan)

“The most valuable topics to me are CSQS, Process Improvement and Problem Solving. The instructor is very knowledgeable in customer service area and can explain all the topics clearly.”

Mei-Ching, Chang, Supervisor of Customer Service Department Chunghwa Telecom Co., Ltd (Taiwan)

“The most valuable topics to me are Process Improvement and Problem Solving. The instructor has excellent communication skill and explains very clearly."

Li-Fen, Chen, Supervisor of Customer Service Department Chunghwa Telecom Co., Ltd (Taiwan)

“The most valuable topic to me is CSQS. The instructor has excellent communication skill with good voice quality. Moreover, he is very resourceful in customer service area.”

Tsui-Tung, Chou, Administrator of Customer Service Department Chunghwa Telecom Co., Ltd (Taiwan)

“The most valuable topic to me is CSQS audit. The instructor has good pace in delivering the topics.”

Peter Leung, Customer Services Manager The Hongkong Electric Co., Ltd. (Hong Kong)

"All Performance Criteria are most valuable to me. The instructor is knowledgeable and able to give real cases."

Felix Chan, General Manager Case Specialist Limited (Hong Kong)

“Jason's training provides a comprehensive insight to customer service and how to apply the methodology to other area to improve performance and most important to reduce cost to serve. It provide a good mechanism to analyze the business process and add value to it. I sincerely recommend Jason's training”

「Jason的培訓能提供對顧客服務全面的知識,及教導如何應用CSQS於其他領域上,以改善表現及減少成本。課程能提供很好的機制,分析商業過程及為其增值。我衷心推薦Jason的證書課程。」

Vincent Tung, Senior Financial Controller Quality HealthCare Medical Services Ltd.(Hong Kong) 香港卓健醫療服務有限公司

“Understanding the standard of CSQS is the most valuable topic to me. The instructor is knowledgeable and able to answer all questions. This workshop opened my eyes to the importance of CRM and allowed me to reflect in my company where we stand on our CRM.”

Sheila Bala, Executive International College of Music, Berjaya University (Malaysia)

"The CCSA is a very good lesson. The most valuable topic to me is Quality Assurance and the instructor is most effective in his skill in leading the participants to give their opinion."

William Ip, Chief Property Manager Hang Yick Properties Management Limited

"The most valuable topics to me are the Customer Service Center Analysis and the tools that we use to do analysis. The instructor is knowledgeable and helpful."

Queenie Yu, CRM Administrator UL International Limited (Hong Kong)

"CCSA is a Well Structured, Comprehensive tool appropriate for modern customer centric, service oriented organization"

Nishan Ayomal Gunasekera Assistant Manager - CS (Service Delivery Management) Dialog Telekom Ltd

"The topics and the course materials are well organized. The most valuable topics to me are the CSQS and Knowledge Management. The instructor is knowledgeable to the training topics. He is able to answer the questions effectively and can use good examples to explain the concepts."

Eddy Lam, Manager, Customer Account Servicing (Corporate) Cascade Ltd

"All topics covered were interesting. The most valuable topic to me is the Standard & Process Improvement. I am appreciate the instructor can present all the materials within a short period of time during the two-day training. Overall, it was a very good experience. The instructor was very cooperative during the sessions."

Mr Sanjay Prithiviraj Badal, Board Director Mauritian Quality Institute

"All topics are well equally valuable and the instructor is knowledgeable."

Ms Mohinee Devi Napaul, Director Mauritian Quality Institute

"The most valuable topic to me is CSQS. The instructor can effectively explain the concepts."

Esther Fong, Total Quality Manager Eaton Hotel

"The most valuable topics to me are the process improvement and problem solving. Good example can be effectively provided by the instructor."

Sindy Leung, Manager, Customer Account Servicing Cascade Ltd

"The presentation material is useful. The instructor gives a good guideline for group discussion and able to answer questions effectively. Quality Assurance is the most valuable topic to me."

Grana Wong Customer Service Officer Nexusguard Limited

"The course topics have excellent applicability to supporting my customers especially the CSQS standard part. Instructor is excellent in time management and involves students in group discussion."

Anson Wong Customer Service Officer Nexusguard Limited

"Excellent course to provide customer service knowledge baseline and standard, especially the topic of knowledge management. This course is useful to all industries."

Kay Kwok Customer Service Officer Nexusguard Limited

"Fishbone diagram and 5 Why & How are most valuable topics. The instructor has very rich knowledge, speaks very clearly and can answer our questions effectively."

Nexusguard Limited

"People say service is an art because it is hard to define and measure, not to mention how damaging it can be when service level fluctuates. But with APCSC and its best-illustrated examples, art is turned into science with CSQS and more importantly, with its advocacy of knowledge management. Knowledge management have continuous impact on business and the enterprise and it  will certainly further propel knowledge-based leadership to new heights.
APCSC is also an international organization with strict educational standards and a big heart: it not only embraces all market leaders from various industries but also spares no effort in helping those that are striving to upgrade their service level from good to excellent, ultimately to turn their customer service center into a strategic business unit."

Marian Xiao, CRM Manager AIA Guangzhou, China

CSQSCustomer Service Center Analysis對我最有價值。導師專業性最值得欣賞,CSQS深入淺出,闡述完整的客服中心標準,作業流程,並通過課程上的case study,來自不同產業的學員分享獲益良多

張雅琬 經理 遠東國際商業銀行

Chapter 2 CSQS對我最有價值。導師對各行業服務的瞭解讓我很敬佩。

 
盧大志 副理 遠東國際商業銀行

最有價值的部分是process improvement and problem solving導師口條清晰,清楚地解答學員的問題,而且條列清楚地讓學員容易學習新知識。參加此次CSQS認證,不僅學習到新的知識技巧(如魚骨圖和5how5why),也透過與不同產業的客服同行交流討論,激發出新的亮點,可以運用在未來的管理工作上。

陳孝欣 Customer Contact Center Supervisor DHL Express Taiwan

CSQS對我最有價值。導師談吐表達最值得欣賞。

陸信維 客服主任 DHL Express Taiwan

標準計分卡,5why5how對我非常有用。導師專業解說能力最值得欣賞。

李妍慧 專案經理 顯榮國際股份有限公司