"The (CHSM) course had equipped me with the professional complaint handling skills, also an assist on communicating with customers and case investigation."
"Thank you very much for your instruction. Your course (Complaint Handling and Stress Management) refreshed my fundamental customer service knowledge and helped me to gain an insight into the best practice of complaints handling. It is really worth sharing such skills with my company and colleagues. Again, thanks a lot!"
"Thank you for conducting the Complaint Handling and Stress Management class, you provided valuable knowledge, experience and useful skills for me to develop my customer services' skills. And, your presentation and controlling rundown widen my sight; I am so happy to meet good tutor like you in HKCSC"
"Thanks again for providing us this valuable experience...The trainer was very thorough in her preparation to understand the need and profile of our staff. For that reason, the (Complaint Handling) training was more relevant... It was a very enjoyable and worthwhile training"
"I can say that this is indeed a perfect (Complaints Handling & Stress Management) training course presented by the instructor. She gave clear explanation to all topics and perfect time management throughout the whole course"