Global Certification Testimonials

Testimonials for HKCSC & APCSC Certified Training - CSBP

"We would recommend the Customer Service Best Practice training to other colleagues. We found that it is good for improving the customer service efficiency. We understand that there is greater chance and better handling complaints. The training is useful, practical, advantages to the customer service work and aims to exceed expectation. We can have better understanding to the importance of customer service and the CS industry."

Customer Service Officers Exel Hong Kong Ltd

"The training was so interesting and helpful. It let everyone know how the 'best practice' worked in customer service handling."

Angus Chau 

"After this lesson I have learnt that we needed to know what the customer thought. The lesson had many practices to increase our knowledge and there were some videos which greatly helped us to learn about the telephone attitude to customers."

Teddy Yu

"The training was very useful and added value to us. It could let us serve our customers better. Also, thanks Sandy for sharing some valuable experience to us."

Jacqueline Lee

"I thought the CSBP training was very good, content was useful and interesting. The training enabled me to learn the skills for how to become a professional Customer Service Professional ,e. g. customer services skills, communication, problem handling.... those knowledge and skills were useful and applicable to our daily job. Moreover, I thought the discussion and sharing were valuable reference. Thanks."

Joanne Tang

"The most valuable topics to me are the staffing model, workforce management and quality assurance. I think the topics of the course are applicable to support my work and my customers. The instructor is able to answer the questions effectively."

Pippi Au Yeung, Customer Service Manager Hellmann Worldwide Logistics Ltd

"The instructor is able to elaborate the points with examples and can stimulate the discussion."

Mr. Chung Tak Hui, Senior Manager, Service Branch Johnson Controls Hong Kong Ltd

"Once again, I would like to express our gratitude and appreciation of APCSC.  The experiences and processes with CSQS helped us a lot to reinforce the good practices and give us a strong benckmark in customer services."

Edward Hui, General Manager Exel (HK) Ltd

"Most companies are really starting to understand the strategic importance of the customer service function, which is now being recognised as a professional discipline in its own right. Through its training courses , certification , forums and awards the APCSC is helping to further evolve CRM in Asia. At SWIFT we have established a strong ISO9002 based quality management system and we have mandated that all of our technical support staff must attain the APCSC certified professional status. We are proud to have our service achievements recognised by receiving these awards"

Kevin Lodge, Head of Customer Service Asia S.W.I.F.T. SCRL

"I am very satisfied with the HKCSC Telemarketing workshop, through that intensive one-day seminar, I've learnt how to write a decent script, some very useful Unique Selling Point and Selling Technique."

Annie KO, Marketing Manager CyCom Technology Ltd

"...Very interesting and easy to understand through interactive role-play..."

Sapphire Chin, Customer Service - Assistant Manager Hutchison Global Crossing

"We would recommend the Customer Service Best Practice training to other colleagues. We found that it is good for improving the customer service efficiency. We understand that there is greater chance and better handling complaints. The training is useful, practical, advantages to the customer service work and aims to exceed expectation. We can have better understanding to the importance of customer service and the CS industry."

Customer Service Officers Exel Hong Kong Ltd

"The training was so interesting and helpful. It let everyone know how the 'best practice' worked in customer service handling."

Angus Chau 

"After this lesson I have learnt that we needed to know what the customer thought. The lesson had many practices to increase our knowledge and there were some videos which greatly helped us to learn about the telephone attitude to customers."

Teddy Yu

"The training was very useful and added value to us. It could let us serve our customers better. Also, thanks Sandy for sharing some valuable experience to us."

Jacqueline Lee

"I thought the CSBP training was very good, content was useful and interesting. The training enabled me to learn the skills for how to become a professional Customer Service Professional ,e. g. customer services skills, communication, problem handling.... those knowledge and skills were useful and applicable to our daily job. Moreover, I thought the discussion and sharing were valuable reference. Thanks."

Joanne Tang

"The most valuable topics to me are the staffing model, workforce management and quality assurance. I think the topics of the course are applicable to support my work and my customers. The instructor is able to answer the questions effectively."

Pippi Au Yeung, Customer Service Manager Hellmann Worldwide Logistics Ltd

"The instructor is able to elaborate the points with examples and can stimulate the discussion."

Mr. Chung Tak Hui, Senior Manager, Service Branch Johnson Controls Hong Kong Ltd

"Once again, I would like to express our gratitude and appreciation of APCSC.  The experiences and processes with CSQS helped us a lot to reinforce the good practices and give us a strong benckmark in customer services."

Edward Hui, General Manager Exel (HK) Ltd

"Most companies are really starting to understand the strategic importance of the customer service function, which is now being recognised as a professional discipline in its own right. Through its training courses , certification , forums and awards the APCSC is helping to further evolve CRM in Asia. At SWIFT we have established a strong ISO9002 based quality management system and we have mandated that all of our technical support staff must attain the APCSC certified professional status. We are proud to have our service achievements recognised by receiving these awards"

Kevin Lodge, Head of Customer Service Asia S.W.I.F.T. SCRL

"I am very satisfied with the HKCSC Telemarketing workshop, through that intensive one-day seminar, I've learnt how to write a decent script, some very useful Unique Selling Point and Selling Technique."

Annie KO, Marketing Manager CyCom Technology Ltd

"...Very interesting and easy to understand through interactive role-play..."

Sapphire Chin, Customer Service - Assistant Manager Hutchison Global Crossing