"We would recommend the Customer Service Best Practice training to other colleagues. We found that it is good for improving the customer service efficiency. We understand that there is greater chance and better handling complaints. The training is useful, practical, advantages to the customer service work and aims to exceed expectation. We can have better understanding to the importance of customer service and the CS industry."

"After this lesson I have learnt that we needed to know what the customer thought. The lesson had many practices to increase our knowledge and there were some videos which greatly helped us to learn about the telephone attitude to customers."

"I thought the CSBP training was very good, content was useful and interesting. The training enabled me to learn the skills for how to become a professional Customer Service Professional ,e. g. customer services skills, communication, problem handling.... those knowledge and skills were useful and applicable to our daily job. Moreover, I thought the discussion and sharing were valuable reference. Thanks."

"The instructor is able to elaborate the points with examples and can stimulate the discussion."

"Most companies are really starting to understand the strategic importance of the customer service function, which is now being recognised as a professional discipline in its own right. Through its training courses , certification , forums and awards the APCSC is helping to further evolve CRM in Asia. At SWIFT we have established a strong ISO9002 based quality management system and we have mandated that all of our technical support staff must attain the APCSC certified professional status. We are proud to have our service achievements recognised by receiving these awards"

"...Very interesting and easy to understand through interactive role-play..."