People Site Certification Testimonials

Testimonials for HKCSC & APCSC Certified Training

We are honored to receive The People Site Certification from APCSC once again. Mead Johnson Nutrition has been supporting Hong Kong families since the 1960s, providing science-based pediatric nutrition products and professional consumer services. We are committed to continuing our efforts in becoming the trusted partner to parents with innovative products and best-in-class caring services, to give every child the best start in life.”




Mr. Pankaj Agarwal
General Manager Hong Kong & Taiwan
Mead Johnson Nutrition

 “We are delighted to be awarded by the Asia Pacific Customer Service Consortium for 14 consecutive years. This is the recognition of our commitment and a motivation to all our staff to continue the provision of top quality customer services. The 24-hour medical call centre of our Customer Services Department often acts as the first point of customer contact. The Department handles over 70,000 calls and 7,000 emails a month including enquiries on panel doctors’ information, appointment booking, emergency assistance, and inpatient admissions. We are always actively listening to our customers’ feedbacks, and we treat them as useful resources for our ongoing improvement and measurement of success. As a market leader in medical call centre, we will allocate adequate resources to empower our staff through training, certification and knowledge management to strive for all rounded service excellence.”

Ms. Elaine Chu
General Manager
Quality HealthCare Medical Services Ltd.

“The People Site Certification is a tremendous recognition of our customer service excellence and success through continuous improvement, and also all the hard work of our dedicated team. We will ensure that this award continues to represent the highest levels of customer services for all the cardholders, with our utmost professionalism, responsiveness and etiquette.”

Mr Eric Tai
Chief Executive Officer

“The People Site Certification is a strong endorsement of our uncompromising efforts to provide world class services to our customers. I am very proud of the achievements by our team. The efforts and professionalism displayed certainly helps Exel stand out in our industry and I am grateful for this recognition by the APCSC.”


Mr Victor Mok
Managing Director, East Asia

“I’m glad to receive the People Site Certification from APCSC that recognizes all the endeavors put forth by my professional team members. With them DHL Global Forwarding is and will be standing out in the logistics industry.”


Mr. C.T. Kwok
Head of Customer Service
DHL Global Forwarding

 “Celki VitalAire is delighted to receive ‘People Site Certification’, ‘CSQS Level 2 Certification’ and ‘CRE Awards for Best Customer Experience Management of the Year (Healthcare)’ from Asia Pacific Customer Service Consortium. As a new comer, the whole process had been a challenging one but rewarding. The CSQS has given us a solid structure to assess our service organization and enable us to prioritize our effort to excel in our service level in this dynamic market. These awards have reassured our commitment in delivering customer centric service and recognition of the effort from our colleagues in order to achieve the ultimate goal - improving the ‘Quality of Life’ of our customers.”

Mr. Alfred Tang
Director of Service
Celki VitalAire

“We really enjoy working with APCSC on the on-site cutomised Customer Service Training.  Your trainer was able to understand our business nature and challenges within a short time frame.  The training was practical, interactive and fun.  The trainer is sophisticated with the customer service techniques and has excellent presentation skill.  You taught our staff well on how to identify and create solutions for generally perceived unsolvable problems.  We are looking forward to the opportunities to be both beneficial and continue working together in the coming years.”


Ms Janice Cheah
Human Resources and Administration Director
Alterego Networks Ltd.

 “I am really glad that my team has got a 100% pass in People Site Certification. It is not only an important achievement for the whole team, but for our corporate. This is a symbol of our passion on people-focused customer service. It is really a benchmark for excellence in customer service. Being our mission as the “Best in Class”, we will keep on exercising logistics professionalism and providing high-quality services of supply-chain management.”


Ms Margie Wong
Marketing & Customer Service Manager
BAX Global Limited, (Hong Kong & Southern China)

“Delivering best-in-class service to our customers in Asia/Pacific is highest priority of Bayer MaterialScience. Therefore we're putting high efforts into the continuous improvement of our customer-focused Supply Chain which we consolidated in our Regional Service Centre as center of excellence. The certification by the APCSC proves we in Bayer MaterialScience are on the right track.”


Mr. Wolfgang Miebach
Managing Director
Regional Service Center, Bayer MaterialScience.

“We are proud to receive the People Site Certification award from APCSC again. It recognizes our commitment to provide professional, efficient and customer-centric services to our customers. We believe good customer relationship is the key to success in this competitive and dynamic business environment. This certification is indeed an encouragement to our staff to maintain this professional service standard. Going forward, we will continue to deliver excellent customer service and quality products which exceed our customers’ expectations.”


Mr. Harry Wong
Director & General Manager
Dao Heng Insurance Co., Ltd.

“We all know how important it is to provide World-Class service to our customers. There are many businesses in Hong Kong that depend on us when there is a problem or if there are any new enquires regarding our products and services. I am very proud of our staff; we all work very hard to ensure our customers’ expectations are met and we are especially pleased to receive the People Site Certification.”


Mr. Ramagopal Rao
Managing Director
Fuji Xerox Hong Kong

China Telecom Global Limited

We are honored to receive the People Site Certification award from Asia Pacific Customer Service Consortium. This is the recognition of our efforts and commitment to provide top quality customer service.  As an organization with a proud history of research, education and laboratory services, we place a premium on quality, values, ethical standards and customer service.  I believe this recognition could motivate our Laboratory staffs to continue to endeavor to serve the industry and the public with excellence. ”

Mr. Wai Man Cheng
GIA Hong Kong Laboratory Ltd.

Fidelity International

Fact speaks for itself. The unprecedented Tele-Sales Record of July 2002 with the amount exceeding US$5,000,000 is really amazing! The content of the Effective Telemarketing Skill Workshop provides extremely useful sales techniques & solutions, in addition with role-plays, which marks a remarkable progress of our telemarketing skills. With an improved morale, ongoing brilliant results are not a surprise. We highly recommend this workshop to all the specialists in tertiary industry that is applicable for the professional telemarketing operation to an extraordinary degree!

Sony Corporation of Hong Kong Ltd

“This is indeed a special moment for Dao Heng Insurance and our Customer Service staff. We are extremely proud of being the first company in Hong Kong from the Insurance sector to receive such recognition through the People Site Certification. We place a very special emphasis on training our people to enable them to meet and exceed our customers’ expectations and to be qualified under the Certification standard. This is a great reward to our staff, who have contributed to the success of the development of the call center.”


Mr. Harry Wong
General Manager
Dao Heng Insurance

Most companies are really starting to understand the strategic importance of the customer service function, which is now being recognised as a     professional discipline in its own right. Through its training courses , certification , forums and awards the APCSC is helping to further evolve CRM in Asia. At SWIFT we have established a strong ISO9002 based quality management system and we have mandated that all of our technical support staff must attain the APCSC certified professional status…”


Kevin Lodge, Head of Customer Service Asia